TERM 4 Topic 4.1 - Team dynamics and conflict management Flashcards
Explain the TUCKERMAN’S group development model’s stages of team development
Forming -> (getting to know each other)
Storming -> (with conflicts your true
character shows)
Norming -> (settling down)
Performing -> (working as a team towards
the goal)
The BELBIN ROLE THEORY is all about the different ROLES in the business. Name them.
- ACTION orientated roles
(shaper / implementer / complete finisher) - PEOPLE orientated roles
(team worker / co-ordinator / resource
investigator) - CEREBRAL roles
(plant / monitor evaluator / specialist)
What is the name of the following psychological types:
- thinking
- sensory thinking
- intuitive thinking
- intuition
- feeling
- intuitive feeling
- sensory feeling
- sensation
Jung’s
Look at graph on page 98 about the ….MTR-i approach….
Conductor - ..a.. processes
Sculptor - .. b.. tasks on time
Coach - …c… relationships
a) organises
b) completes
c) builds
………. TMP (Time Management Profile)
Margerison-McCann
What are the 4 items on the Margerison-Mc Cann TMP?
1) Explorer: creator innovator
explorer promoter
assessor developer
2) Organisers: thruster organiser
concluder organiser
3) Controllers: controller inspector
upholder maintainer
4) Advisers: reporter adviser
To achieve a GROUP CONSENSUS, there are certain steps to be taken.
1)…..a group discussion
2)…the proposal
3)….the concerns
4)…..the proposal
5) … how much support the new proposal
has
6)….the decision OR go back to STEP 3
1 - Initiate
2 - Identify
3 - Identify
4 - modify
5 - assess
6 - finalise
Provide the definition of the following term:
CONFLICT
Struggle or disagreement over an issue
Provide the definition of the following term:
CONFLICT MANAGEMENT
Handling struggles or disagreements in a fair and equitable way
There are 3 types of CONFLICT. Name them
1) Intrapersonal
2) Interpersonal
3) Intergroup
What are the main causes of conflict in a business
- Lack of communication
- personality clashes
- unhealthy competition
- poor leadership
- unrealistic expectations
- negative opinions
- limited resources
To RESOLVE conflict, there are steps that needs to be taken:
1) LISTEN to both parties ->
2) Both parties are to AGREE to the causes
of the problem ->
3) …a… possible solutions
4) ..b…. on a solution that both parties are
happy with
a) brainstorm
b) agree
There are 2 approaches of CONFLICT MANAGEMENT THEORIES. Name both
Style-based
AND
Interest-Based Relational (IBR)
The Style Based approach is called…..
Thomas-Kilmann instrument (through assertiveness & cooperation you reach collaboration and accommodating people)
What do you call the following approach:
Relationships -> Separate problem from person -> Listen for interests -> Listen first, then talk -> When will the activity end? -> Explore options together
Interest-based relational (IBR)
What do you call these skills:
- Avoid insulting anyone
- Use workplace forms
- Put interests of business 1st
- Be objective & fair
- keep emotions out of it
Conflict management skills
The WORKPLACE FORM has some functions. Name a few
- TRAINING
- Minimise RETRENCHMENTS
- Introduce better TECHNOLOGY
- Assist DISCIPLINARIES
- Facilitate when a business changes
OWNERSHIP
List 3 roles of the BELBIN THEORY
1) Action-orientated
2) people-orientated
3) cerebral
List 6 steps of the IBR conflict management approach
1) RELATIONSIHPS
treat one another calmly, with respect
2) SEPARATE THE PROBLEM FROM THE
PERSON
address the problem, not the preson
3) LISTEN FOR INTERESTS
listen and understand all points
4) LISTEN FIRST, THEN TALK
don’t be defensive, listen first
5) PRESENT THE FACTS
agree on the facts
6) EXPLORE OPTIONS TOGETHER
be open to all suggestions
List 4 stages of the TUCKERMAN’S GROUP DEVELOPMENT
1) FORMING: get to know one another
2) STORMING: show true characters
3) NORMING: set rules
4) PERFORMING: work together as a team
CHOOSE CORRECT STATEMENT:
CURATOR:
1) Puts ideas in order of priority
2) Organises information
Organises information
CHOOSE CORRECT STATEMENT:
SCULPTOR:
1) Completes tasks on time & meets
deadlines
2) Builds relationships within the
workplace
Completes tasks on time & meets deadlines
CHOOSE CORRECT STATEMENT:
CRUSADER:
1) Explains the details of processes
2) Puts ideas in order of priority
Puts ideas in order of priority
CHOOSE CORRECT STATEMENT:
INNOVATOR:
1) Thinks up new ideas & solutions
2) Organises information
Thinks up new ideas and solutions
CHOOSE CORRECT STATEMENT:
COACH:
1) Organises procedures and directs
participants
2) Builds relationships within the
workplace
Builds relationships within the workplace
CHOOSE CORRECT STATEMENT:
EXPLORER:
1) Builds relationships
2) Explores all alternatives and sources of information
Explores all alternatives and sources of information
CHOOSE CORRECT STATEMENT:
SCIENTIST:
1) Organises information
2) Explains the details of processes
Explains the details of processes
CHOOSE CORRECT STATEMENT:
CONDUCTOR:
1) Completes tasks on time
2) Organises procedures and directs participants
Organises procedures and direct participants
What is the difference between:
CONFLICT MANAGEMENT & CONFLICT
CONFLICT MANAGEMENT:
- resolving the struggle / disagreement in a
fair way
CONFLICT:
- struggle or disagreement over an issue
Name the type of struggle defined:
CONFLICT IS WITHIN a person (does not involve anyone else)
intrapersonal conflict
Name the type of struggle defined:
CONFLICT between TWO OR MORE
intergroup conflict
Name the type of struggle defined:
CONFLICT between TWO PEOPLE ONLY
interpersonal conflict
What do you call this type of forum:
An elected group of workers in a business that promotes the wellbeing & interests of the workers, but do not deal with wages (wages are dealt with by trade unions)
Workplace form
