TERM 4 Topic 4.1 - Team dynamics and conflict management

Question 1

Explain the TUCKERMAN’S group development model’s stages of team development

Answer 1

Forming -> (getting to know each other)
Storming -> (with conflicts your true
character shows)
Norming -> (settling down)
Performing -> (working as a team towards
the goal)

Question 2

The BELBIN ROLE THEORY is all about the different ROLES in the business. Name them.

Answer 2

• ACTION orientated roles
  (shaper / implementer / complete finisher)
• PEOPLE orientated roles
  (team worker / co-ordinator / resource
  investigator)
• CEREBRAL roles
  (plant / monitor evaluator / specialist)

Question 3

What is the name of the following psychological types:
- thinking
- sensory thinking
- intuitive thinking
- intuition
- feeling
- intuitive feeling
- sensory feeling
- sensation

Answer 3

Jung’s

Question 4

Look at graph on page 98 about the ….MTR-i approach….

Conductor - ..a.. processes
Sculptor - .. b.. tasks on time
Coach - …c… relationships

Answer 4

a) organises
b) completes
c) builds

Question 5

………. TMP (Time Management Profile)

Answer 5

Margerison-McCann

Question 6

What are the 4 items on the Margerison-Mc Cann TMP?

Answer 6

1) Explorer: creator innovator
explorer promoter
assessor developer
2) Organisers: thruster organiser
concluder organiser
3) Controllers: controller inspector
upholder maintainer
4) Advisers: reporter adviser

Question 7

To achieve a GROUP CONSENSUS, there are certain steps to be taken.

1)…..a group discussion
2)…the proposal
3)….the concerns
4)…..the proposal
5) … how much support the new proposal
has
6)….the decision OR go back to STEP 3

Answer 7

1 - Initiate
2 - Identify
3 - Identify
4 - modify
5 - assess
6 - finalise

Question 8

Provide the definition of the following term:

CONFLICT

Answer 8

Struggle or disagreement over an issue

Question 9

Provide the definition of the following term:
CONFLICT MANAGEMENT

Answer 9

Handling struggles or disagreements in a fair and equitable way

Question 10

There are 3 types of CONFLICT. Name them

Answer 10

1) Intrapersonal
2) Interpersonal
3) Intergroup

Question 11

What are the main causes of conflict in a business

Answer 11

• Lack of communication
• personality clashes
• unhealthy competition
• poor leadership
• unrealistic expectations
• negative opinions
• limited resources

Question 12

To RESOLVE conflict, there are steps that needs to be taken:

1) LISTEN to both parties ->
2) Both parties are to AGREE to the causes
of the problem ->
3) …a… possible solutions
4) ..b…. on a solution that both parties are
happy with

Answer 12

a) brainstorm
b) agree

Question 13

There are 2 approaches of CONFLICT MANAGEMENT THEORIES. Name both

Answer 13

Style-based

AND

Interest-Based Relational (IBR)

Question 14

The Style Based approach is called…..

Answer 14

Thomas-Kilmann instrument (through assertiveness & cooperation you reach collaboration and accommodating people)

Question 15

What do you call the following approach:

Relationships -> Separate problem from person -> Listen for interests -> Listen first, then talk -> When will the activity end? -> Explore options together

Answer 15

Interest-based relational (IBR)

Question 16

What do you call these skills:

• Avoid insulting anyone
• Use workplace forms
• Put interests of business 1st
• Be objective & fair
• keep emotions out of it

Answer 16

Conflict management skills

Question 17

The WORKPLACE FORM has some functions. Name a few

Answer 17

• TRAINING
• Minimise RETRENCHMENTS
• Introduce better TECHNOLOGY
• Assist DISCIPLINARIES
• Facilitate when a business changes
  OWNERSHIP

Question 18

List 3 roles of the BELBIN THEORY

Answer 18

1) Action-orientated
2) people-orientated
3) cerebral

Question 19

List 6 steps of the IBR conflict management approach

Answer 19

1) RELATIONSIHPS
treat one another calmly, with respect
2) SEPARATE THE PROBLEM FROM THE
PERSON
address the problem, not the preson
3) LISTEN FOR INTERESTS
listen and understand all points
4) LISTEN FIRST, THEN TALK
don’t be defensive, listen first
5) PRESENT THE FACTS
agree on the facts
6) EXPLORE OPTIONS TOGETHER
be open to all suggestions

Question 20

List 4 stages of the TUCKERMAN’S GROUP DEVELOPMENT

Answer 20

1) FORMING: get to know one another
2) STORMING: show true characters
3) NORMING: set rules
4) PERFORMING: work together as a team

Question 21

CHOOSE CORRECT STATEMENT:

CURATOR:
1) Puts ideas in order of priority
2) Organises information

Answer 21

Organises information

Question 22

CHOOSE CORRECT STATEMENT:

SCULPTOR:
1) Completes tasks on time & meets
deadlines
2) Builds relationships within the
workplace

Answer 22

Completes tasks on time & meets deadlines

Question 23

CHOOSE CORRECT STATEMENT:

CRUSADER:
1) Explains the details of processes
2) Puts ideas in order of priority

Answer 23

Puts ideas in order of priority

Question 24

CHOOSE CORRECT STATEMENT:

INNOVATOR:
1) Thinks up new ideas & solutions
2) Organises information

Answer 24

Thinks up new ideas and solutions

Question 25

CHOOSE CORRECT STATEMENT:

COACH:
1) Organises procedures and directs
participants
2) Builds relationships within the
workplace

Answer 25

Builds relationships within the workplace

Question 26

CHOOSE CORRECT STATEMENT:

EXPLORER:
1) Builds relationships
2) Explores all alternatives and sources of information

Answer 26

Explores all alternatives and sources of information

Question 27

CHOOSE CORRECT STATEMENT:

SCIENTIST:
1) Organises information
2) Explains the details of processes

Answer 27

Explains the details of processes

Question 28

CHOOSE CORRECT STATEMENT:

CONDUCTOR:
1) Completes tasks on time
2) Organises procedures and directs participants

Answer 28

Organises procedures and direct participants

Question 29

What is the difference between:
CONFLICT MANAGEMENT & CONFLICT

Answer 29

CONFLICT MANAGEMENT:
- resolving the struggle / disagreement in a
fair way

CONFLICT:
- struggle or disagreement over an issue

Question 30

Name the type of struggle defined:

CONFLICT IS WITHIN a person (does not involve anyone else)

Answer 30

intrapersonal conflict

Question 31

Name the type of struggle defined:

CONFLICT between TWO OR MORE

Answer 31

intergroup conflict

Question 32

Name the type of struggle defined:

CONFLICT between TWO PEOPLE ONLY

Answer 32

interpersonal conflict

Question 33

What do you call this type of forum:

An elected group of workers in a business that promotes the wellbeing & interests of the workers, but do not deal with wages (wages are dealt with by trade unions)

Answer 33

Workplace form