TERM 2 Topic 2.1 - Creative thinking and problem solving Flashcards
Name 6 steps of the PROBLEM SOLVING PROCESS
1) IDENTIFY the problem
2) DEFINE the problem
3) FORMULATE a strategy
4) IMPLEMENT the strategy
5) Allocate RESOURCES
6) MONITOR & EVALUATE the strategy
and process
Name 5 steps in the DECISION making PROCESS
1) Outline WHATneeds to be decided on
2) Identify the NEEDS to be addressed
3) DECIDE on the best solution
4) Implement the SOLUTION
5) Manage the CONSEQUENCES
What are the SEVEN (7) characteristics of CREATIVE THINKING
1)RECEPTIVE: Be OPEN to NEW ideas
2)COMPLEX: Combine the
irrational/difficult with gut feelings
3)Look for CONNECTIONS: see
relationships in places that are not
obvious
4) ATTENTIVE: Consider every option
from every person
5) BELIEVE IN ONESELF: Believe in what
you are doing
6) CURIOUS: Research unusual topics
7) EXPANSIVE: Explore wide range of
interests
Name problem SOLVING techniques
SCAMPER process
Mind Mapping
Six thinking hats
Force field analysis
Empty chair techniques
Delphi technique
Nominal group technique
Brainstorming
Forced combinations
Give a different word for CREATIVE THINKING
LATERAL thinking
Insert the correct word:
ROUTINE thinking uses ….a…… experiences to make decisions.
It does not involve thinking ……..b……………
a) past
b) creative
Is ROUTINE thinking encouraged? Give a reason for your answer
NO!!
It generates the SAME solutions. Businesses keeps experiencing the SAME problems if they use this type of thinking
What is a MENTAL BLOCK?
Not being able to think past a certain concept / can’t come up with creative ideas
How do you remove a mental block?
- exercising
- talk to someone who knows nothing
about the problem- take a break from the problem
- just start with some sort of action
- take a break from the problem
- talk to someone who knows nothing
Give a definition of the following:
ways of addressing problems using LOCAL KNOWLEDGE and experience of local residents
Indigenous approaches
What is :
FORCE < > FIELD ANALYSIS
Make a decision by analysing the forces FOR and AGAINST a change
What is :
Empty chair technique
R O L E P L A Y
See the issue from more than one perspective
What is :
Delphi technique
Use results from ??? questionnaires ????
answered anonymously by a panel of experts
What is :
Nominal group technique
Group suggests a possible solution.
Then they VOTE
What is :
BrAiNsToRmInG
Information group, throwing as many ideas around as possible
What is :
Forced combination
B
r
e
a
k
i
n
g
down and analysing to find
the BEST solution
What is :
SCAMPER
Ask questions on the following:
S - substitute
C - combine
A - adapt
M - magnify
P - put to other uses
E - eliminate
R - rearrange
What is :
Mind map :)
Creative :) diagram where concepts radiate from a CENTRAL theme
What is :
6 (Six) thinking hats technique
Using different COLOURED hats to represent different TYPES of thinking
Give a term of the following:
Generally accepted ideas and often expected
Conventional ideas
Give the term of the following:
Unexpected ideas from out-of-the-box thinking, could be risky and usually creative
Unconventional ideas
The …….. technique is based on the results of questionnaires answered anonymously by a panel of experts
Delphi
When you role play using the ………………… technique, it helps you see the issue from more than one perspective.
empty chair
The …………………………..technique asks questions based on substituting, adapting and eliminating, as well as other steps.
scamper
To help us make a decision by analysing the forces for and against a change, we use the ……………………….analysis
force field
A ……………………… is a creative diagram where concepts radiate from a central theme.
mind map
………………………. is an informal group session held to generate as many ideas as possible
Brainstorming
When a group suggests possible solutions and then votes on them, they are using the ………………. group technique
nominal
When we apply ………………………. we break down and analyse a situation to find the best fit solution.
forced combinations
How can CrEaTiVe thinking beneffit a business?
- finds better customer service methods
- improves productivity
-increase profits
Name the FOUR main differences between PROBLEM solving and DECISION making
PROBLEM SOL. / DECISION MAKE.
*Analyse & make a / Make a decision &
plan of action choose an option
*May or may not / May or may not
involve a decision involve a problem
*Involves a group / ONE person
* Why and how? / Who, what, where
and when?
Outline how to perform the DELPHI technique
+ Select a panel of experts
+Send each expert a questionnaire
+ Process the answers / comparing them
+ Based on the answers, send out another
questionnaire to clarify things
+ Continue until all the experts reach the
same solution
Force field analysis: Which 2 forces are considered?
Driving forces & restraining forces
Define the following (part of the ‘Force field analysis’)
Driving forces
Help to achieve an outcome
Define the following (part of the ‘Force field analysis’)
Restraining forces
prevent you from achieving an outcome
