TERM 2 Topic 2.2 - Stress and crisis management

Question 1

Name a few ways to MANAGE STRESS

Answer 1

Exercise
Get 6 hours sleep
Manage your time
Ask for help
Delegate work
Eat healthily
See the humour
Take time off
Manage your debt
Anticipate problems and have
solutions ready

Question 2

What does HIGH STRESS LEVELS cause?

Answer 2

low productivity
low staff morale
poor customer service
negative PR (public relations)
high staff turnover
drop in profits
ill health among staff
poor work ethic

Question 3

What do you call the process of emotions from : anxiety … happiness .. fear … guilt .. depression … moving forward….

Answer 3

Fisher’s process of change

Question 4

Name the 3 stages in the LEWIS’s change model

Answer 4

1) Unfreeze
2) Change
3) Refreeze

(look at diagram on pg 42 in ACE IT book)

Question 5

What do you call the model of the following:

When you move from the CURRENT state, to the TRANSITION state and at last to the FUTURE state?

CURRENT - Familiar, can be
controlled, comfort zone
TRANSITION - let go of familiar
FUTURE - unfamiliar, outside comfort
zone

Answer 5

Beckhard’s change model

Question 6

When you
- are AWARE of the need to CHANGE
- DESIRE to see CHANGE happening
- Know HOW to change
- have the ability to CHANGE
- know how to reinforce the CHANGE to
sustain it

WHAT is this model called?

Answer 6

Adkar change management model

Question 7

Name some changes that CAUSES STRESS

Answer 7

a) Unemployment
b) Retrenchment
c) Globalisation
d) Affirmative action

Question 8

KOTTER has 8 steps for managing change. Name them

Answer 8

1) Urgency
2) Form a coalition
3) Create the vision
4) Communicate the vision
5) Empower others
6) Plan to create short-term wins
7) Consolidate improvements
8) Embed changes

Question 9

Give another term for:

lack of suitable jobs based on your qualifications

Answer 9

Unemployment

Question 10

Give another term for:

when a company reduces the number of staff (you have no control over this)

Answer 10

retrenchment

Question 11

Give another term for:

when instant communication means you are in constant touch with the world 24/7

Answer 11

globalisation

Question 12

Give another term for:

when you struggle to get work even if you have the right qualifications

Answer 12

affirmative action

Question 13

Look at pg 41 (Fisher’s process of change)

What happens to a worker’s SELF-ESTEEM during the time from ….denial…anger….confusion….depression

Answer 13

self-esteem drops with each step