Techniques Flashcards

1
Q

_________________ is used to define the requirements, outcomes, or conditionsthat must be met in order for a solution to be considered acceptable to key stakeholders.
_________________ are the measures used to assess a set of requirements in order to choose between multiple solutions.

A

Acceptance criteria, Evaluation criteria

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2
Q

The ________________ is used to record, track, and prioritize remaining work items.

A

backlog

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3
Q
A \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_may contain, but is not limited to, any combination of the following
items:
• use cases,
• user stories,
• functional requirements,
• non-functional requirements,
• designs,
• customer orders,
• risk items,
• change requests,
• defects,
• planned rework,
• maintenance,
• conducting a presentation, or
• completing a document.
A

backlog

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4
Q

The ______________________ is used to manage performance in any business model,
organizational structure, or business process.
It is composed of four dimensions:
• Learning and Growth (To achieve our vision, how will we sustain our ability to change and improve?)
• Business Process (To satisfy our shareholders and customers, what business processes must we excel at?)
• Customer (To achieve our vision, how should we appear to our customers?
• Financial (To succeed financially, how should we appear to our shareholders?)

A

balanced scorecard

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5
Q

____________________ are conducted to improve organizational

operations, increase customer satisfaction, and increase value to stakeholders.

A

Benchmarking and market analysis

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6
Q
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_is an excellent way to foster creative thinking about a problem. The aim of this technique is to produce numerous new ideas, and to derive from them themes for further analysis.
It consist of 3 elements :
1- Preparation
2- Session
3- Wrap-up
A

Brainstorming

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7
Q

________________ provides a framework for scoping and planning by generating a shared understanding of outcomes, identifying alignment with strategy, and providing a scope and prioritization filter.

A

Business capability analysis

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8
Q

A ________________ provides a justification for a course of action based on the benefits to be realized by using the proposed solution, as compared to the cost, effort, and other considerations to acquire and live with that solution.
It captures the rationale for undertaking a change and is used to:
• define the need,
• determine the desired outcomes,
• assess constraints, assumptions, and risks, and
• recommend a solution.

A

business case

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9
Q
A \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_describes how an enterprise creates, delivers, and
captures value for and from its customers.
It is comprised of nine building blocks that describe how an organization intends to deliver value:
• Key Partnerships,
• Key Activities,
• Key Resources,
• Value Proposition,
• Customer Relationships,
• Channels,
• Customer Segments,
• Cost Structure, and
• Revenue Streams.
A

business model canvas

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10
Q

______________________is used to identify, express, validate, refine, and organize the rules that shape day-to-day business behaviour and guide operational business decision making.
Sometimes definitions and structures from _____________________ or____________can be helpful.

A

Business rules analysis , data dictionaries , data models

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11
Q

________________________ encourage participants in an elicitation activity to collaborate
in building a joint understanding of a problem or a solution.

A

Collaborative games

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12
Q

A___________________is used to organize the business vocabulary needed to consistently and thoroughly communicate the knowledge of a domain.
It put a premium on high-quality, design independent definitions that are free of data or implementation biases and emphasize rich vocabulary.
It identifies the correct choice of terms to use in communications, including all business analysis information. It is especially important where high precision and subtle distinctions need to be made.

A

concept model

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13
Q

A _______________________ is used to standardize a definition of a data element and enable a common interpretation of data elements.
They are sometimes referred to as metadata repositories and are used to manage the data within the context of a solution.

A

data dictionary

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14
Q

________________ show where data comes from, which activities process the data, and if the output results are stored or utilized by another activity or external entity.
The data defined should be described in a _________________.
They use Gane-Sarson Notation and/or Yourdon Notation

A

Data flow diagrams, data dictionary

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15
Q

_________________is used to improve decision making by finding useful patterns and insights from data.
It is an analytic process that examines large amounts of data from different perspectives and summarizes the data in such a way that useful patterns and relationships are discovered.
It is a general term that covers descriptive, diagnostic, and predictive techniques.

A

Data mining

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16
Q

A ______________ describes the entities, classes or data objects relevant to a domain, the attributes that are used to describe them, and the relationships among them to provide a common set of semantics for analysis and implementation.
There are several variation : conceptual, logical, and physical.
Use Crow’s Foot Notation and UML

A

data model

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17
Q

_________________ formally assesses a problem and possible decisions in order to
determine the value of alternate outcomes under conditions of uncertainty.
This technique approach use the following activities:
1. Define Problem Statement
2. Define Alternatives
3. Evaluate Alternatives
4. Choose Alternative to Implement
5. Implement Choice
It includes :
• pro versus con considerations,
• force field analysis,
• decision tables,
• decision trees,
• comparison analysis,
• analytical hierarchy process (AHP),
• totally-partially-not (TPN),
• multi-criteria decision analysis (MCDA), and
• computer-based simulations and algorithms.

A

Decision analysis

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18
Q

_______________ shows how repeatable business decisions are made.

A

Decision modelling

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19
Q

_________________ is used to elicit business analysis information, including contextual understanding and requirements, by examining available materials that describe either the business environment or existing organizational assets.

A

Document analysis

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20
Q

___________________is used by business analysts and other stakeholders to forecast the cost
and effort involved in pursuing a course of action.
It is used to support decision making by predicting attributes such as:
• cost and effort to pursue a course of action
• expected solution benefits
• project cost
• business performance
• potential value anticipated from a solution
• costs of creating a solution
• costs of operating a solution
• potential risk impact
Common methods include:
• Top-down
• Bottom-up
• Parametric Estimation
• Rough Order of Magnitude (ROM)
• Rolling Wave
• Delphi
• PERT

A

Estimation

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21
Q
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ is used to understand the financial aspects of an investment, a
solution, or a solution approach.
Uses Financial Calculations such as:
- The return on investment (ROI)
- The discount rate
- The Present Value
- The Net Present Value
- The internal rate of return (IRR)
- The payback period
A

Financial analysis

22
Q

A ______________ is a means to elicit ideas and opinions about a specific product, service, or opportunity in an interactive group environment. The participants, guided by a moderator, share their impressions, preferences, and needs.

A

focus group

23
Q

________________ helps manage complexity and reduce uncertainty by breaking down processes, systems, functional areas, or deliverables into their simpler constituent parts and allowing each part to be analyzed independently.

A

Functional decomposition

24
Q

A _______________ key terms relevant to a business domain.

A

glossary defines

25
Q

_____________ is used to identify where, what, why, when, how, and for whom information is exchanged between solution components or across solution boundaries.
It defines and clarifies the following:
• who will use the interface,
• what information is being exchanged through the interface, as well as the volume of the data,
• when information will be exchanged and how frequently,
• where the information exchange will occur,
• why the interface is needed, and
• how the interface is or should be implemented.

A

Interface analysis

26
Q

An_____________is a systematic approach designed to elicit business analysis information from a person or group of people by talking and asking relevant questions, and documenting the responses. It can also be used for establishing relationships and building trust between business analysts and stakeholders in order to increase stakeholder involvement or build support for a proposed solution.

A

interview

27
Q
\_\_\_\_\_\_\_\_\_\_ is used to capture and assign responsibility for issues and stakeholder concerns that pose an impact to the solution.
Each recorded item may contain all or any of the following attributes:
• Item Identifier
• Summary
• Category
• Type
• Date Identified
• Identified By
• Impact
• Priority
• Resolution Date
• Owner
• ResolveR
• Agreed Strategy
• Status
• Resolution Updates
• Escalation Matrix
A

Item tracking

28
Q

The purpose of the____________ process is to compile and document successes, opportunities for improvement, failures, and recommendations for improving the performance of future projects or project phases.

A

lessons learned

29
Q

___________________measure the performance of solutions, solution components, and other matters of interest to stakeholders.

A

Metrics and key performance indicators

30
Q

___________ is used to articulate and capture thoughts, ideas, and information.
Business analysts use it to:
• think through and generate ideas on complex concepts or problems,
• explore relationships between the various facets of a problem in a way that inspires creative and critical thinking
• present a consolidated view of complex concepts or problems.

A

Mind mapping

31
Q

______________ examines the requirements for a solution that define how well the functional requirements must perform. It specifies criteria that can be used to judge the operation of a system rather than specific behaviours.

A

Non-functional requirements analysis

32
Q

_____________ is used to elicit information by viewing and understanding activities and their context. It is used as a basis for identifying needs and opportunities, understanding a business process, setting performance standards, evaluating solution performance, or supporting training and development.
There are two basic approaches:
• Active/Noticeable
• Passive/Unnoticeable

A

Observation

33
Q

______________ is used to describe the roles, responsibilities, and reporting structures that exist within an organization and to align those structures with the organization’s goals.

A

Organizational modelling

34
Q

_____________ provides a framework for business analysts to facilitate stakeholder decisions and to understand the relative importance of business analysis information.
It is classified into one of four approaches:
• Grouping,
• Ranking,
• Time boxing/Budgeting
• Negotiation.

A

Prioritization

35
Q

_________________ assesses a process for its efficiency and effectiveness, as well as its ability to identify opportunities for change.
It is used for various purposes including:
• recommending a more efficient or effective process,
• determining the gaps between the current and future state of a process,
• understanding factors to be included in a contract negotiation,
• understanding how data and technology are used in a process
• analyzing the impact of a pending change to a process.

Common Methods used are :

  • SIPOC
  • Value Stream Mapping (VSM)
A

Process analysis

36
Q

__________ is a standardized graphical model used to show how work is carried out and is a foundation for process analysis.
It can be used to:
• describe the context of the solution or part of the solution
• describe what actually happens, or is desired to happen, during a process
• provide an understandable description of a sequence of activities to an external observer
• provide a visual to accompany a text description
• provide a basis for process analysis.
The most commonly used notations include the following:
• Flowcharts and Value Stream Mapping (VSM)
• Data Flow diagrams and Unified Modelling Language™ (UML®)
• Business Process Model and Notation (BPMN)
• Integrated DEFinition (IDEF) notation and Input, Guide, Output, Enabler (IGOE) diagrams
• SIPOC and Value Stream Analysis:

A

Process modelling

37
Q

_______________ is used to elicit and validate stakeholder needs through an iterative process that creates a model or design of requirements. It is also used to optimize user experience, to evaluate design options, and as a basis for development of the final business solution.

Each of the following can be considered a form of it:
• Proof of Principle or Proof of Concept
• Form Study Prototype
• Usability Prototype
• Visual Prototype
• Functional Prototype
The following is a list of commonly used methods for this technique:
• Storyboarding
• Paper Prototyping
• Workflow Modelling
• Simulation
A

Prototyping

38
Q

___________ are used to evaluate the content of a work product.

Roles :

  • Author (Author of the work product.)
  • Reviewer (A peer or )stakeholder.
  • Facilitator (A neutral facilitator (should not be the author)
  • Scribe (A neutral participant with strong communication skills)
A

Reviews

39
Q

_______________ identifies areas of uncertainty that could negatively affect value, analyzes and evaluates those uncertainties, and develops and manages ways of dealing with the risks.

A

Risk analysis and management

40
Q

A________________________is used to ensure coverage of activities by denoting responsibility, to identify roles, to discover missing roles, and to communicate results of a planned change.

Initiative level roles and responsibilities may be identified in a RACI (Responsible, Accountable, Consulted, Informed).
Specific information technology system roles and responsibilities may be identified in a CRUD (Create, Read, Update, and Delete).

A

roles and permissions matrix

41
Q

_______________ is used to identify and evaluate the underlying causes of a problem.

Uses :

  • The Fishbone Diagram
  • The Five Whys
A

Root cause analysis

42
Q

_______________ define the nature of one or more limits or boundaries and place elements inside or outside those boundaries. They are typically used to clarify the span of control, relevance of elements, and where effort will be applied.

These models may show elements that include:
• In-scope
• Out-of-scope
• Both

It provide the basis for understanding the boundaries of:
• Scope of Control
• Scope of Need
• Scope of Solution
• Scope of Change
A

Scope models

43
Q

__________________are used to model the logic of usage scenarios by showing the information passed between objects in the system through the execution of the scenario.

A

Sequence diagrams

44
Q

______________ assist the business analyst in analyzing stakeholders and their characteristics. This analysis is important in ensuring that the business analyst identifies all possible sources of requirements and that the stakeholder is fully understood so decisions made regarding stakeholder engagement, collaboration, and communication are the best choices for the stakeholder and for the success of the initiative.

A

Stakeholder lists, maps, and personas

45
Q

____________________ is used to describe and analyze the different possible states of an entity within a system, how that entity changes from one state to another, and what can happen to the entity when it is in each state.

It describes:
• a set of possible states for an entity
• the sequence of states that the entity can be in
• how an entity changes from one state to another
• the events and conditions that cause the entity to change states
• the actions that can or must be performed by the entity in each state as it moves through its life cycle.

A

State modelling

46
Q

A _________________ is used to elicit business analysis information—including information about customers, products, work practices, and attitudes—from a group of people in a structured way and in a relatively short period of time.

A

survey or questionnaire

47
Q

_________________ is a simple yet effective tool used to evaluate an organization’s strengths, weaknesses, opportunities, and threats to both internal and external conditions.

It analysis can be used to:
• evaluate an organization’s current environment
• share information learned with stakeholders
• identify the best possible options to meet an organization’s needs
• identify potential barriers to success and create action plans to overcome barriers
• adjust and redefine plans throughout a project as new needs arise
• identify areas of strength that will assist an organization in implementing new strategies
• develop criteria for evaluating project success based on a given set of requirements
• identify areas of weakness that could undermine project goals
• develop strategies to address outstanding threats.

A

SWOT analysis

48
Q

________________ describe how a person or system interacts with the solution being modelled to achieve a goal.

A

Use cases and scenarios

49
Q

A ____________represents a small, concise statement of functionality or quality needed to deliver value to a specific stakeholder.

It can be used:
• to capture stakeholder needs and prioritize development of solutions
• as a basis of estimating and planning solution delivery
• as a basis for generating user acceptance tests
• as a metric for measuring the delivery of value
• as a unit for tracing related requirements
• as a basis for additional analysis
• as a unit of project management and reporting

A

user story

50
Q

A __________________ assesses the ability of a vendor to meet commitments regarding the delivery and the consistent provision of a product or service.

The standards of the organization, the complexity of the initiative, and the criticality of the solution may influence the level of formality:

  • It may be formal through the submission of a Request for Information (RFI), Request for Quote (RFQ), Request for Tender (RFT), or Request for Proposal (RFP).
  • It may also be very informal through word of mouth and recommendations. The standards of the organization, the complexity of the initiative, and the criticality of the solution may influence the level of formality
A

vendor assessment

51
Q

______________ bring stakeholders together in order to collaborate on achieving a predefined goal.

It is a focused event attended by key stakeholders and subject matter experts (SMEs) for a concentrated period of time.

It may be held for different purposes including planning, analysis, design, scoping, requirements elicitation, modelling, or any combination of these.

It may be used to generate ideas for new features or products, to reach consensus on a topic, or to review requirements or designs.

It generally include:
• a representative group of stakeholders
• a defined goal
• interactive and collaborative work
• a defined work product
• a facilitator
A

Workshops