Teamwork

Question 1

What is the dilemma of teams?

Answer 1

• We have to give up our independence
• We have to put up with free riders
• Teams are sometimes dysfunctional

Question 2

T.C.C.A.I

What are the common 5 disfunctions of teams?

Answer 2

Lack of Trust, Fear of Conflict, Avoidance of Accountability, Lack of Commitment, Inattention to results

Question 3

What are the 2 types of teams?

Answer 3

Formal Team – defined by formal organization structure

Self Directed Teams – supervised by elected employee

Question 4

F.A.N.P.S

Stages of team development

Answer 4

Forming – orientation and acquaintance
Storming – personalities and roles emerge, conflict can develop
Norming – conflict is managed
Performing – focus on problem solving/work
Adjourning - disbandment

Question 5

Conflict Resolution Tools

Answer 5

Superordinate goals – vision compels people to overcome conflict and cooperate

Negotiation

Mediation/Arbitration – allowing third party
to help with disputes

Using Personal Conflict Resolution Styles