Team work in health care settings

Question 1

what are some personal styles

Answer 1

extraverts - talk to think, think by talking out loud, brainstorming
introverts - think to talk, reflect on ideas before sharing them

intuitive - work with the big picture may skip steps move from a to d

sensing - solve problems by collecting facts, think about the details of the action process. “analysis paralysis”

Question 2

what is health care team and what are some roles within the multidisciplinary team?

Answer 2

a group of people who work together for a common purpose and to provide the client with the best possible care and support

roles: social worker, rn, case manager, dietician, pt/ot, doctor

Question 3

what are some good characteristics of a good team

Answer 3

• common purpose and values
• mutual respect
  -strong supportive relationships
  -flexible

Question 4

what are some characteristics if dysfunctional team

Answer 4

• the absence of trust
• lack of commitment
• fear of conflict
• avoidance of accountability

Question 5

what are some benefits vs challenges of working on a team

Answer 5

benefits - opportunity for collaboration, variety of expertise, improved decision making

challenges - understanding role boundaries, handling conflict, expressing needs and views

Question 6

what is workplace conflict

Answer 6

Workplace conflict is often a disagreement between employees. Employees will inevitably argue or have different opinions about a subject

Question 7

causes of workplace conflict and responses?

Answer 7

causes: conflicting goals or methods, stress, different personalities and work styles, poor communication

responses: non productive - avoid dealing with problem, be agreeable and non assertive
productive - manage the conflict, starts with talking to the person involved in the conflict.

Question 8

what are the 5 stages of group development

Answer 8

1. forming - * polite, impersonal, unsure
   * getting an idea of goals and work to be done
2. storming - * conflict, power struggles
   * may not be willing to work, low commitment to the team
3. Norming - * getting organized
   * figuring out rules and standards
4. Performing - * doing the work
   * respect of group members
5. adjourning - * The group has completed its task,
   or for some other reason decides to
   disband

Question 9

what is emotional intelligence

Answer 9

The ability to access, manage, and use one’s emotions in relationships