teacher 2 - task 8

Question 1

job design

Answer 1

is the process of grouping together or dividing up tasks and responsibilities to create complete jobs.

Question 2

job enrichment
- verticle loading

Answer 2

occurs when employees jobs are redesigned to provide them with challenging and complex tasks.

Question 3

benefits of job design

Answer 3

• improve levels of labour productivity
• the design or redesign of jobs can create new positions for employees, with more authority and complex tasks.

Question 4

job enlargement
- horizontal loading

Answer 4

increases the number of similar duties/tasks

Question 5

4 elements of job enrichment

Answer 5

• redesigning jobs to increases the complexity of the task
• giving employees greater responsibility for managing themselves
• offering employees authority to solve work related problems
• providing employees with training to carry out job effectively

Question 6

one negative of job enrichment

Answer 6

it needs a high skilled manager to ensure employees can do the harder job

Question 7

empowerment - job design

Answer 7

Gives employees the opportunity to decide how to carry out their duties and how to organise their work.

Question 8

influences on job design

Answer 8

• businesses overall corporate objectives
• employee performance
• legal requirements
• customer requirements
• workforce skills
• available resources
• expected future developments

Question 9

influences on job design - businesses overall corporate objectives

Answer 9

• growth
• profitability
• innovation
• cost minimisation

Question 10

influences on job design - employee performance

Answer 10

• labour turnover/staff retention
• unit labour costs
• labour productivity

Question 11

influences on job design - legal requirements

Answer 11

• health and safety
• working hours

Question 12

influences on job design - customer requirements

Answer 12

• customer services
• quality products

Question 13

influences on job design - workforce skills

Answer 13

• existing skills
• potential to require new skills

Question 14

influences on job design - available resources

Answer 14

• financial resources
• physical resources

Question 15

influences on job design - expected future developments

Answer 15

• technological developments
• market changes

Question 16

organisational structure

Answer 16

the way a business is arranged to carry out its activities

Question 17

organisational structure factors - 4

Answer 17

• the businesses mission
• way that decisions are taken and who takes them
• information and pay systems used by the business
• the way in which the business normally operates - its culture.

Question 18

organisational design

Answer 18

is a process to ensure that the organisation is appropriately designed to deliver organisation objectives in the short and long term.

Question 19

benefits of organisational design

Answer 19

• more efficient
• generate innovation
• spread authority across the workforce

Question 20

organisational chart

Answer 20

.

Question 21

levels or layers of hierarchy

Answer 21

the number of layers of authority within an organisation, (many layers between managing director and shop floor workers)

Question 22

Span of control

Answer 22

number of subordinates directly responsible to a manager

Question 23

chain of command

Answer 23

line of authority and communication existing within a business

Question 24

page 281 levels of hieraqrchy

Answer 24

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