teacher 2 - task 11

Question 1

what are the 3 parts of employee engagement

Answer 1

• intellectual engagement - thinking hard to improve
• affective engagement - feeling positively
• social engagement

Question 2

motivation definition

Answer 2

describes the factors that arouse, maintain and channel behaviour towards a goal

Question 3

2 parts of motivation

Answer 3

Internal - will to work for enjoyment, motivation comes from individual employee

External - desire to achieve goal or target, for either reward (bonuses) or avoid punishment

Question 4

key elements of taylorism (4)

Answer 4

1) Work Study,
2) ‘Normal Times’,
3) Equipment and Training
4) Piece-rate pay`

Question 5

taylorism 1 work study - use of division of labour

Answer 5

measured the tasks needed to complete the production process, measured the time taken and sought the most efficient methods of completing the task

Question 6

division of labour

Answer 6

breaking down production into smaller tasks in order to gain efficiency

Question 7

Taylorism 2 ‘normal time’

Answer 7

used most efficient employees to base as the normal time each task would take
then assessed individual performances against these times

Question 8

taylorism 3 Equipment and training

Answer 8

Employees provided with the necessary equipment for their task, given elementary training and clear instructions on their duties

Question 9

example of equipment and training taylorism

Answer 9

Men who shovel coal were given a shovel direct to their physique to maximise their efficiency

Question 10

Taylorism 4 Piece-rate pay

Answer 10

final stage of the system is to implement a piece-rate system in which employees are paid according to the amount they produce

close supervision of the workforce to ensure maximum effort

Question 11

According to taylor (taylorism) how are employees motivated

Answer 11

according to taylor employees are only motivated by money

Question 12

What is a backlash of Taylors views (4 points)

Answer 12

• unpopular with shop-floor workers cause they had to work hard
• increased productivity meant less jobs
• less efficient workers struggled
• caused many strikes

Question 13

commission

Answer 13

Method of payment in which the amount paid is related to the value of goods and services an employee sells

Question 14

Piece rate (piecework)

Answer 14

A system whereby employees payed according to the quantity of a product they produce

Question 15

performance-related pay

Answer 15

Exists where some part of an employee’s pay linked to the achievement of targets at work. these targets might include sales figures or achieving certain grades in an annual appraisal

Question 16

Variable pay

Answer 16

Is a flexible form of pay that offers employees a highly individual pay system related to their performance at work

Question 17

Fredrick Taylor opinions on motivational power of pay

Answer 17

Pay as the primary motivating factor for all workers; referred to workers as ‘economic animals’ and supported the use of piece-rate pay.

Question 18

Abraham Maslow opinions on motivational power of pay

Answer 18

Pay as a reward permitting employees to meet the lower needs of their hierarchy

Question 19

Frederick Herzberg opinions on motivational power of pay

Answer 19

Pay as a hygiene factor and a possible cause of dissatisfaction. pay may be a motivator in a few scenarios, used for recognition for merit

Question 20

salary definition

Answer 20

Expressed in annual terms usually payed monthly, employees on a salary are not normally required to work a set number of hours per week

Question 21

Wages definition

Answer 21

Usually payed weekly and employees are normally required to be at work for a specific number of hours, normally payed a higher rate for over time hours.

Question 22

what i havent made notes on yet

Answer 22

pages 302-304