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IPC > T2 - Week 1 Lecture > Flashcards

T2 - Week 1 Lecture Flashcards

1
Q

What is the purpose of the PPCP?

A

A systematic consistent process for delivering patient-centered care in any setting

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2
Q

How do we achieve positive patient outcomes by patient centered care?

A
  1. Keep the patient first in mind
  2. What matters to the patient matters to us
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3
Q

What ways can we keep the patient first in mind?

A
  1. Concept of illness
  2. Mediation experience
  3. Patient desires
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4
Q

What are the steps of PPCP?

A
  1. Collect
  2. Assess
  3. Plan
  4. Implement
  5. Follow-up: Monitor and Evaluate
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5
Q

What information would you collect in PPCP?

A

Subjective and objective

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6
Q

What types of subjective and objective info would you collect for PPCP?

A
  1. Complete med list
  2. Med history, lab, and physical
  3. Lifestyle, health goals, socioeconomic factors, beliefs
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7
Q

What does it mean to assess according to the PPCP?

A

Identify and prioritizing problems

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8
Q

What are the characteristics of a plan according to the PPCP?

A
  1. Plan should be patient-centered
  2. Plan should be collaborative
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9
Q

What does it mean to implement according to the PPCP?

A
  1. Put the plan into action
  2. Collaborate with the patient
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10
Q

What are questions that should be answered during follow up of the PPCP?

A
  1. How are things going?
  2. Is the plan effective
  3. What changes do we need to make?
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11
Q

What are the components of a med history?

A
  1. Current medications
  2. Past medications
  3. Allergies
  4. Adverse drug reactions
  5. Adherence
  6. Immunization status
  7. Social drug use
  8. Adherence challenges
  9. Special needs
  10. Physical limitations
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12
Q

What is adherence?

A
  1. Discrepancies in administration
  2. Frequency of missed doses
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13
Q

What questions should you address for adverse drug reactions?

A
  1. Type of reaction
  2. When it occurred
  3. How is was addressed
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14
Q

What questions should you address for allergies?

A
  1. Type of reaction
  2. When it occurred
  3. How is was treated
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15
Q

What are examples of social drug uses?

A
  1. Caffeine
  2. Alcohol
  3. Nicotine
  4. Illegal drugs
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16
Q

Why would someone come across adherence challenges?

A
  1. Dementia
  2. Swallowing
  3. Cost
17
Q

How can culture be a medication therapy consideration?

A
  1. Language barriers
  2. Alternative therapies
18
Q

How can religion be a medication therapy consideration?

A
  1. Beliefs about illness
  2. Belief about treatment
19
Q

How should you consider a medication therapy with a patient?

A
  1. Culture
  2. Religion
  3. Listen to patient and seek to understand
  4. Patient makes the final decision
20
Q

What is the difference between open and closed ended questions?

A

Open: Requires more than a yes or no response, useful for gathering info
Closed: Yes or no questions, useful for clarifying information

21
Q

What are examples of open ended questions?

A

Who, what, where, why, and how

22
Q

What are examples of closed ended questions?

A

Will, can, do, did

23
Q

What step of the PPCP is the most important for patient centered care?

24
Q

What are examples of medication history?

A
  1. List of medications
  2. Medication specfics
25
Q

How do maintain a good first impression?

A
  1. Be respectful
  2. Provide clarifying information
  3. Obtain permission
26
Q

How do we obtain professionalism in patient interviews?

A
  1. Dress
  2. Speech
  3. Timeliness
    10% words, 30% sound, 60% body language
27
Q

How do we create a professional environment?

A
  1. Temperature
  2. Lighting
  3. Moise
  4. Cleanliness
  5. Proximity
  6. Privacy
  7. Equal status seating
28
Q

What are the 3 C’s for successful patient interviewing?

A

Character, chemistry, competence

29
Q

How can character be applied to patient interviewing?

A

Establishing trust by being honest, reliable, and having integrity

30
Q

How can chemistry be applied to patient interviewing?

A

Building rapport by seeking first to understand, active listening, and cooperationHow can character be applied to patient interviewing?

31
Q

How can competence be applied to patient interviewing?

A

Be prepared by being diligent, skilled, and taking initiative

32
Q

What are we listening for in active listening?

A
  1. Content
  2. Intent
  3. Feeling
33
Q

What is the importance of active listening?

A

Understanding what’s being communicated not what’s being said

34
Q

What are verbal cue for effective active listening?

A
  1. Remember
  2. Question
  3. Clarify
  4. Summarize
  5. Reflect
35
Q

What are non-verbal cues for effective active listening?

A
  1. Smile
  2. Eye contact
  3. Low distraction
  4. Posture
  5. Mirroring

IPC (41 decks)

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