T1 Pp Flashcards
Using individual traits and personal power to interact constructively to resolve problems.
refers to performance, not necessarily a formal position.
Leadership
What is the fastest way to change the culture of the people that you manage?
What have you done to improve the culture on your work team?
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Characteristics of Leader
Negative And positive
Micromanaging
Perfectionist
Quick-fix society.
Easier to operate in a reactive instead of proactive mode, accolades for accomplishments of doing what need to be done.
Your hospital is about to install a new Electronic Medical Records system for charting. The newer staff members, you included, think this is a valuable and great asset. The older staff members, however, are extremely resistant to the change and are very negative during training sessions. The nurse manager on your unit demonstrates a style of leadership in which she wants all plans and decisions made with the team’s input; she would rather be seen as a Guide, rather than a Leader.
Questions:
What style of leadership is the manager exhibiting?
What behaviors can you demonstrate as an effective follower to assist the nurse manager in implementing this project?
Why are effective followers as important as effective leaders in this case?
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Possession of social skills, interpersonal competence, psychological maturity, and emotional awareness devoted to helping people work well together.
This is what helps people see others in a positive light. In other words, two managers could reach the same decision and present the idea to two groups. The one with the skills inherent in ______ is likely to be perceived in more positive terms, even though the outcome may be the same.
To be _______, consider five domains.
Emotionally intelligent
Having self-awareness Managing emotions Motivating self Being empathetic Handling relationships
Resources to investigate emotional intelligence and understanding your personality
Enneagram Test
Strength Finder
Myers Briggs Personality Test
Four Animals
The five domains of social intelligence
rationales
The five domains of emotional intelligence are associated with competent practitioners.
Having self-awareness means that you can identify the emotions you are feeling and that you know how they are altering your perceptions. Exhibit socially appropriate behavior and use social skills to help others manage emotions.
Managing emotions means that the negative emotions, such as anger, fear, and passive-aggressiveness, are avoided.
Motivating self suggests that we would be inwardly rather than externally driven.
Being empathetic suggests that we value differences in viewpoints and we don’t side with one group versus another.
Handling relationships means that you are socially appropriate.
You are the nurse manager and you observe a hostile interaction between a nurse and a physician. Both parties are competing for “who was right” about a patient-care issue. Leaving the interaction, the nurse made several negative comments to you, blaming the physician for the interaction. Later, you find the nurse in tears. She said, “I’m never good enough; he always makes me feel stupid.”
Using what you know about emotional intelligence, identify what emotions the nurse is exhibiting?
What can you, as the manager, do to improve the nurses’ communication/reaction?
Nurses are taught to care, and often see themselves as altruistic, supportive individuals. Even accepting that they are angry may be difficult. If nurses do not use EI skills—if anger is not identified, reasoned with, understood, and managed—what are the implications for patient care?
Attributes of effective managers and leaders
Box 1-1
Visionary leaders seize opportunities
It is imperative that leaders have strong moral and ethical values to role model that for their organization.
Transformational theories
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4 types of motivational theories
Hierarchy of needs
Two-factor theory
Expectancy theory
OB modification
When this theory is applied to staff, leaders must always be aware the the need for safety and security will override the opportunity to be creative and inventive. How does that apply to your life right now?
The lower levels need to be addressed before the human spirit can dig deep into the upper levels of Esteem and Self-actualization
Maskows hierarchy of needs
Gardeners tasks of leadership
Envisioning goals and seeking opportunities Affirming values Motivating Managing Achieving workable unity
trust Explaining Serving as a symbol Representing the group Renewing
Two new associate-degree graduates were hired for the pediatric unit. Both worked three 12-hour shifts a week; Jan worked the day-to-evening shift and Rosemary worked the night shift. Whenever their shifts connected, they would compare notes on their experience. Jan felt she was learning rapidly, gaining clinical skills and beginning to feel at ease with her colleagues.
Rosemary, however, still felt unsure of herself and often isolated. There have been times that she was the only registered nurse on the unit all night. The aides and LPNs were very experienced, but Rosemary feels she is not ready for that kind of responsibility. Rosemary knows she must speak to the nurse manager about this, but she’s called several times, and she’s never available. The shift assignments are left in the staff lounge by an assistant.
To what extent is this problem due to a failure to lead? Who has failed to act?
What style of leadership was displayed by Rosemary? The nurse manager?
How effective was their leadership? What are your suggestions for Rosemary?
The act of any individual who guides others through a series of routines, procedures, or practice guidelines.
can also refer to control of one’s own individual work and energies.
Managing
