Surg 101--Chapter 6 (Fuller) Flashcards
aggression
The exertion of power over others through intimidation, loudness, sarcasm, or bullying.
assertiveness
A quality in people with self-esteem; assertive behavior seeks to protect one’s own rights while respecting those of others.
body language
Commincation through facial expressions, posture, and gestures.
brainstorming
A method of contributing to group discussion in which people informally state their ideas as they occur.
consensus
Agreement among members of a group.
content
The substance or actual information contained in a message.
delivery
The way in which a message is conveyed.
facilitator
A group leader that coordinates the direction and flow of a group meeting without influencing the content of people’s contributions. Similar to an enabling position in which people are encouraged to express ideas without fear of judgement.
feedback
The response to a message; a component of effective communication.
gossip
The telling and retelling of events of another’s personal life, professional life, or physical condition.
groupthink
In sociology and group behavior theory, the conformity of a group to one way of thinking and behaving. Groupthink creates two factions, those who agree (in-group) and those who disagree (out-group). This generates resentment and conflict in the workplace.
horizontal abuse
Verbal abuse or sabotage among people of equal job or professional ranking.
message
The idea, concept, thought, or feeling expressed during communication.
norms
Behaviors that are accepted as part of the environment and culture of a group. Norms usually are established by custom and popular acceptance rather than by law, although the two may not be mutually exclusive.
receiver
The person to whom a message is communicated by a receiver.
sender
The person who communicates a message to another.
sexual harassment
An extreme abuse of power in which an individual uses sexualized language, gestures, or unwanted touch to coerce or intimate another person.
theraputic touch
The purposeful touching of another person to convey empathy, care, and tenderness.
tone
The expression of emotion or opinion contained in the delivery of a message. It is not explicit but is implied by intonation, emphasis on certain words, or measured delivery of words. Tone also is established by nonverbal communication.
values
Beliefs, customs, behaviors, and norms that a person defends and upholds.
verbal abuse
Deliberate attempts to devalue, intimidate, bully, or embarrass another person using loud, vulgar, sexualized, or intimidating language.
win-lose solution
In conflict resolution, a solution that leaves one party satisfied but the other party dissatisfied.
win-win solution
In conflict resolution, a solution that allows both parties in a conflict to gain.
