Supervision of Pol-Ch 9, Special Problems in Counseling

Question 1

National Commission on Marijuana and Drug Abuse concluded that which drug is without question the most serious drug problem in country

Answer 1

alcohol dependence

Question 2

Alcohol dependence largest percentage concentrated among males in their most productive years

Answer 2

between 31 and 34.

Question 3

problem has become one of considerable significance to law enforcement agencies in light of fact that ______ officer may have problem with alcohol

Answer 3

one in four officers

Question 4

social drinking develops into problem drinking and then into an actual ____ and ____ dependence on alchohol.

Answer 4

physiological and psychological

Question 5

vairety of motives for his conduct

Answer 5

excitement, relaxation, increased social ability, escape from real or imagined problems, pressure, sense of euphoria, or simple feeling of well being

Question 6

it is beleived by some that the best clue to what is developing as a problem drinker is the recurring

Answer 6

memory blackout

Question 7

minor symptoms of problem drinker

Answer 7

arguements, tardines, absenteeism, frequent hangovers,

Question 8

growing domestic and financial troubles and disharmony and anxiety within the family group are also often concomitant problems of drinking

Answer 8

symptoms

Question 9

when his drinking patterns are called to his attention, his resentment is symptomatic of his problem. He becomes defensive, usually denying that he has any problem at all. As his loss of control develops, he may develop one or more of three defense mechanisms:

Answer 9

denial
rationalization
projection

Question 10

this stage is a critical stage period for problem drinker

Answer 10

intermediate or middle stage

Question 11

the A-DIME problem solving method for problem drinker

Answer 11

Analysis
Develop a plan
Implement
Monitor
Evaluate

Question 12

Three basic ingredients in effective counseling to problem drinker

Answer 12

be attentive to what is said
look at problem from employees point of view
establish comfortable relationship during session

Question 13

This technique has been found to be extremely productive in which supervisor stimulates the individual to discover his own problem and decide on a course of action to correct it

Answer 13

nondirective or employee-centered counseling

Question 14

Emotional and Personal problems”

Psychological symptoms

Answer 14

uncontrolled emotional outbursts,excessive irritability, altercations with colleagues or public, loss of self-confidence, loss of job interest, self pity, sadness, sleeplessness

Question 15

physiological symptoms

Answer 15

chronic fatigue or minor muscle spasms, headaches, upset stomach,

Question 16

two occasions when supervisor is obligated to become involved in a subordinate personal affairs

Answer 16

when employee asks for help

when problem has affected subordinates performance

Question 17

Counseling the emotionally trouble subordinate process of _____ counseling and ____ thinking, coupled with patient listening, are useful in bring this about

Answer 17

nondirective, reflective

Question 18

Occupational Stress:

Maslach calls excessive job stress or that resulting from personal frustration and inadequate coping skills,

Answer 18

burnout- This psychological condition is also referred to as BOSS, burnout stress syndrome

Question 19

BOSS has often been found to be involved in the whole gamut of

Answer 19

physical, emotional, spiritual, intellectual and interpersonal exhaustion and associated with alcoholism, all sorts of mental illness, drug problems and marital conflict. It results from both work-related and organizational factors

Question 20

organizational factors involving what are perceived as _____ or _____ supervisory practices have been a major cause of employee burnout

Answer 20

poor or inadequate

Question 21

Crank and Caldero found that _____ _____ top the list of sources of stress, regardless of an officers rank, assignment or area of service

Answer 21

organizational stressors

Question 22

____ from a variety of sources underlies most forms of emotional distress

Answer 22

stress

Question 23

stress may cause anxiety reactions subjectively experienced as ____, ____ or ___

Answer 23

fear, dread or panic

Question 24

the ways of coping with the anxiety is

Answer 24

the reactions that stress bring

Question 25

when conditions cause a person to become depressed, he usually loses his ____ and sense of ____

Answer 25

objectivity, perspective

Question 26

National Institute on Mental Health reports that serious depression is often marked in men by alcohol or drugs or by the socially acceptable habit of working excessively long hours

Answer 26

Depression section

Question 27

what percentage of Americans will have clinical depression during their lifetime

Answer 27

16%

Question 28

starting the subordinate on a road toward gaining some insight into his problems and making some progress toward saving his marriage by suggesting that he examine the ideas that tell him that his marriage wont work and question, challenge and rid himself of what Ard calls

Answer 28

irrational assumptions, ideas, values and self-defeating nonsense he is telling himself

Question 29

this syndrome is often reflected by feelings of isolation, flashbacks, sleeplessnes, anxiety and loss of work interest causing a deterioration in performance

Answer 29

Post-shooting syndrome

Question 30

these programs have been very successful in helping officers involved in shootings and other highly traumatic incidents

Answer 30

Peer counseling programs, such as Critical Incident Stress Management program

Question 31

Patient listening is the key to catharsis.

Answer 31

empty