Supervision of Pol-Ch 13, Personnel Evaluation Systems Flashcards

1
Q

Studies have revealed that this is one of the highest development needs at the supervisor level of management, exceeded only by the need for developing the supervisors capacity for motivating others

A

evaluation or appraisal of employees

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2
Q

Personnel rating systems are inherently unstable because the instruments are

A

subjective

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3
Q

causes of evaluation system failures

A
indifference
employee pressures
failure to train raters
rating abuses
slipshod procedures
rating shortcuts
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4
Q

evaluations system will be successful only if the raters or those rated really want it to succeed.

A

indifference- lack of interest or concern

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5
Q

the key to the successful administration of a rating system and is its most usual source of weakness

A

training raters

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6
Q

without this training, it is highly probable that the system will collapse because of its cost ____ and ____

A

inefficiency and uselessness

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7
Q

abbreviated versions of rating scales devised to economize on time at the expense of accuracy have been responsible for a high percentage of failures.

A

rating shortcuts section

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8
Q

recording methods

A

incident reports
record observations
supervisors log

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9
Q

critical incident technique

A

involves the collection of objective data about an employees performance, which can be used as a basis for more effective performance ratings

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10
Q

rating forms will usually list from 4 to 12 traits or characteristics that must be considered by rater. Not more than twelve traits relevant to the job performed should ordinarily be used for best results

A

rating traits section

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11
Q

rating traits and abilities can be grouped into broad categories

A

personal characteristic-honesty,character,attitude
ability-common sense, judgement,stability,job knowl
performance-
suitability for promotion

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12
Q

one of the most significant organizational factors contributing to poor performance is the failure of the supervisor to clearly communicate the expected standard of performance to subordinates

A

performance standards section

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13
Q

one of the least useful devices in the evaluation of personnel

A

arithmetic accomplishment - reports reflecting quantity only

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14
Q

____ will provide one tool for measuring employee capabilities and giving management an inventory of them

A

evaluations

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15
Q

_____ employee is usually the most vociferous and may attempt to embarrass his superiors by accusing them of prejudice.

A

Marginal

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16
Q

Failure to train raters:

________ can usually be traced to the lack of training or a failure on part of management to clearly define rating traits.

A

Deficiencies

*deficiencies are perhaps the greatest source of complaints about administration of the system.

17
Q

Another cause of failure in rating programs results from the neglect of management to give raters an opportunity to learn rating procedures under supervision wherein rating problems and solutions are discussed,

A

empty

18
Q

Rating system is bound to fail into disrepute if

A

personnel rated come to lose confidence in it because it has been abused by management.

19
Q

Key figure in rating system is

A

first line supervisor.

20
Q

who plays a prime part in setting standards of performance for his subordinates

A

first-line supervisor