Summary

Question 1

Describe Delta Rentals role in the industry

Answer 1

• Covers more than 74 million Americans
• Includes participation of three out of four dentists nationwide
• All 50 states plus the district of Columbia and Puerto Rico are covered by DDPA member companies
• cover 33 million people
• both commercial and government programs in nation
• largest benefits system in nation

Question 2

What is Delta Dentals Mission and your impact?

Answer 2

• to advance dental health and access to exceptional dental benefit service, technology and professional supp

Question 3

What is delta dental mission?

Answer 3

• to advance dental health and access to exceptional dental benefit service, technology and professional support

Question 4

What are three entities that make up Delta Dental Enterprise?

Answer 4

DDC
DDIC
DDP

Question 5

Recall Enterprise states for DDC

Answer 5

CA

Question 6

Recall Enterprise states for DDIC

Answer 6

AL
FL
GA
LA
MS
MT
NV
TX
UT

Question 7

Recall Enterprise states for DDP

Answer 7

DC
DE
MD
NY
PA
WV

Question 8

What are 3 enterprise departments? Be able to Describe them

Answer 8

Claims, Contact Center, Shared Services

Question 9

What are main roles in the dental insurance insustry? Be able to Describe them

Answer 9

Provider, enrollees and members, group, broker

Question 10

What are benefits terminology? Be able to describe them:

Answer 10

Copayment
Waiting period 
Coinsurance
Annual maximum
Deductible
Frequency

Question 11

Describe dental insurance process

Answer 11

1. Get insurance
2. Visit a provider
3. Submit a claim
4. Receive the. Claim
5. Process the claim

Question 12

What are the Delta Dental Plans?

Answer 12

Delta Dental Premier ,PPO, PPO Plus Premier , Dental HEALTH maintenance organization DHMO,

Question 13

Describe your role as a CSR-I

Answer 13

As a CSR-I agent , you acct as delta rentals primary. Point of contact in the contact center. To provide world