Day 1, 2

Question 1

What is Attrition?

Answer 1

The wearing down of the surface of a tooth from chewing or grinding

Question 2

What is Bruxism?

Answer 2

The involuntary clenching or grinding of the teeth

Question 3

What is calculus?

Answer 3

Hard deposit of mineralized substance adhering to crowns and/or roots of teeth or prosthetic devices. It is more commonly known as plaque

Question 4

What is Caries?

Answer 4

A commonly used term for tooth decay

Question 5

What is periodontics?

Answer 5

Chronic inflammation and destruction of supporting bone and tissue membrane around the roots of the teeth. It is also called him disease

Question 6

What is temporal mandibular disorder?

Answer 6

Occurs as a result of problems with the jaw, Temporal Mandibular joint , or surrounding face muscles

Question 7

What is general dentist job description?

Answer 7

Provides a full range of services

Question 8

What is Oral Surgeon Job description and series?

Answer 8

Oral surgeon specializes in removing implanted teeth and repairs fractures of the jaw and other damage to the bone structure around the mouth
7000 series

Question 9

What is Endototist job description and series?

Answer 9

Preform root canals. Specialist who treats the roots and nerves of teeth

3000 series

Question 10

What is a Orthodontist job description and series?

Answer 10

Specializes in straightening or moving misaligned teeth or jaws

8000 series

Question 11

What is a Pedodontist job description?

Answer 11

Specializes in children

Question 12

What is Periodontics job description and series?

Answer 12

Specialist who treats gums, tissue, and bones that support the teeth

4000 series

Question 13

What is Prosthodontist job description and series ?

Answer 13

Specialist who replaces missing teeth with artificial materials, such as a bridge or denture.

5000 series
Dentures /implants - 6000 series

Question 14

What is Code for Prosthodontist?

Answer 14

50 (5000 series) (dentures/implants 6000)

Question 15

Describe Delta Dentals Role in the industry

Answer 15

It is comprised of Provider, Groups, Brokers, and Enrollees

Question 16

Recall Detal Dentals mission and your impact

Answer 16

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Question 17

Describe Detal Dental Impact on community

Answer 17

-

Question 18

List the Entities that make up the Delta Dental Enterprise

Answer 18

1. 2.
   3.

Question 19

Recall Enterprise states

Answer 19

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Question 20

Describe Enterprise Operation Departments

Answer 20

1. Customer Service
2. Correspondence -written inquiries
3. conf. center tech application data
4. work force management
5. quality management

Question 21

Describe the main roles in the Detal Insurance industry

Answer 21

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Question 22

Recall benefit-related terminology

Answer 22

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Question 23

Describe the Delta Dental insurance process

Answer 23

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Question 24

What are the 8 call competencies?

Answer 24

1. Greeting
2. Caller Authentication
3. communication and listening
4. problem solving and active listening
5. call integrity
6. interpersonal skills and empathy
7. courtesy
8. closing