Success Factors for a Business

Question 1

In 7 steps, how can customer satisfaction improve a hospitality business.

Answer 1

1.  Earns a good reputation
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2.  Makes customers return
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3.  Spreads positive reviews
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4.  Attracts new customers
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5.  Increases revenue
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6.  Business makes more profit
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7.  Can improve or expand business

Question 2

What are the 3 factors of customer satisfaction?

Answer 2

• Products
• Human
• Convenience

Question 3

What are the product factors of customer satisfaction?

Answer 3

• Taste of the food
• Appealing menu
• Portion size
• Good choice of beverages
• Consistent standards
• Product as described
• Availability
• Value for money

Question 4

What are the human factors of customer satisfaction?

Answer 4

• Staff attitude
• Product knowledge
• Made to feel welcome
• Helpfulness
• Enthusiasm of staff
• Body language
• Anticipating customer needs
• Staff competence

Question 5

What are the convenience factors of customer satisfaction?

Answer 5

• Speed of service
• Comfortable surroundings
• Easy to find location
• Car parking
• Nice atmosphere
• Hours of opening
• Wi-Fi connectivity
• Disabled access