Staffing and Job Roles Flashcards
What is a vacancy?
A job role that needs somebody suitable to fill the position.
What is an applicant?
Someone who applies for a job.
What is a candidate?
Someone who applies and is suitably qualified for a job.
What is a client?
A hospitality business that asks and pays for a recruitment agency to hire staff for them.
What is an intermediary?
The agency (in between the candidates and the client)
What is pre-screening?
Interviewing or checking applicants in advance to see if they are suitable for a particular vacancy.
What is a formal interview?
When the client interviews eligible candidates themselves.
What are permanent staff?
People employed long-term and indefinitely.
What are temporary staff?
People employed for only a set period of time (one week, month, year)
What are some advantages to recruitment agencies?
- Saves a hospitality business time and money by advertising vacancies.
- Specialist hospitality agencies have excellent knowledge of the industry, so they should be able to find people with the right skills.
- Agencies have an excellent knowledge of the labour market and will usually have suitable candidates on their books already.
- Saves a hospitality business time by pre-screening applicants and rejecting those who are not suitably qualified.
- Agency staff can be employed on a temporary basis to see if they can do the job, then employed on a permanent basis if they do well.
- If permanent staff do not work out, the agency may refund part of the fee, then look for a more suitable replacement.
What are some disadvantages to recruitment agencies?
- The fees agencies charge can be high – too expensive for some businesses.
- Some agencies might recommend unsuitable candidates, just to get a fee.
- Agencies may recommend suitable candidates, but the job may not be exactly what the candidate is looking for, so they may leave after a short time.
- Candidates employed might leave after a short time and the fee (or a part of the fee) is still payable.
- Hospitality businesses do not screen applicants themselves, so they will have to trust the agency.
- Agencies put candidates forward for more than one vacancy, so the person you like the best may choose another company instead.
Give examples of operational staff (working directly for the customer).
- Concierge/Porters
- Reception
- Bar Staff
- Waiters and Waitresses
- Housekeepers
- Chefs
- Event Managers
- Leisure staff
Give examples of functional staff (working to support operational staff).
- Finance managers
- Accountants
- Human Resource Managers
- I.T. Support
- Secretaries
- Sales and Marketing
- Maintenance/Engineers
- Gardeners/Site team
- Security guards
