Study Cards - Chapter 10 Flashcards
Identify Stakeholders
- process of idntifying all individuals or organizations that can be positively or negatively impacted by a project
- key area of the PM process
- creates the stakeholder register
Stakeholder analysis
- Interest: identify all stakeholders
- Importance: identify the impact level
- Influence: assess how they might respond to situations
Stakeholder grids
- Power/Interest
- Power/Influence
- Influence/Impact
- Salience Model
Power/Influence
Low/Low: Monitor
Low/High: Keep informed
High/Low: Keep satisfied
High/High: Manage closely
Stakeholder register
- includes all information about stakeholders including power and influence
Plan communications
- covers who, what, when, where, why and how
Communications requirements analysis
- determins information needs of the project stakeholders
Comunication technology
- defines the technology needed for the project communications
Communication models
- encode-message-medium-decode
Communication methods
- interactive communication
- push communication
- pull communication
Sender - receiver model
- An encoded idea
- The message and feedback
- Medium used to send the communcation
- The decoded idea
- Noise level or environmental disruptions
Sender’s responsibility
- make sure that the information is clear and complete
- ensure that the message is correctly understood
Receiver’s responsibility
- esuring that the message was received in it’s entirety,
- understood
- acknowledged to the sender
Effective listening
- Feedback
- Active listening
- Paralingual
Active listening
- Look at the person
- Listen to the feeling content
- Be sincerely interested
- Restate what the person has said
Lines of communication
( N * (N-1) ) / 2
PM communication
- PMs spend 90% of their project time on communication activities
- PM is responsible for thoughtful and thorough communications
Communication barriers
- distorted perceptions
- distrusted sources
- transmission errors
Communication enhancers
- make the message relevant
- reduce the message to it’s simplest terms
- organize the message into stages
- repeat the key points
Message transmition percentages
- 55% body language
- 38% vocal inflection
- 7% words
Types of communication
- Formal written
- Formal verbal
- Informal written (emails/memos/minutes)
- Informal verbal (meetings)
Contemporary communication methods
- Group meetings
- Video conference
- Intranet wikis
- Email, voicemail, fax
- Conferencing tools
- Web based PM software
Interpersonal skills
- build trust
- resolve conflict
- active listening
- change management
Management skills
- presentation and public speaking
- negotiating
- written communication
Issue Logs
- identifies issues and defines attributes
Report performance
- controls the collection and distribution of performance information (performance reports)
Report types
- status
- progress
- variance
- trend reporting
- earned value reporting
- forecasts
Variance report
- compares the actual result against a planned baseline
Time series methods
- forecasting method that uses historical data to determine future outcomes
Casual / Econometric methods
- forecasting method that uses conditional probability
Judgmental methods
- forecasting method that uses expert judgement
