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1
Q

How do facilitate the transition of a new hire.. give acronym

A

EASE= Encourage, Align(with team), Solve(potential problems, End (distractions)

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2
Q

What is Negligent Hiring

A

Hiring candidate that manager knew or should have known would be a risk to the workplace

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3
Q

pre-adverse letter

A

When considering not hiring a candidate due to details revealed in a pre-employment background check

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4
Q

What is validity in pre-employ testing

A

Refers to degree to which the test actuality measure what it claims to measure

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5
Q

what is doctrine of unsconscionability

A

an argument in adhesion contracts when they are unfairly written with perhaps fine print or a hidden agenda

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6
Q

What is adhesion contract

A

contract written by one party where there is no realistic opportunity to negotiate

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7
Q

What is promisory estoppel

A

legal term that says even if no agreement ironed out, justice requires enforcement of one’s promise when another party has relied on promise, incurred detriment ex dvm offered job and moved then job was cancelled

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8
Q

another name for legal detriment

A

consideration ex. less than full payment on bill in exchange for payment in full lacks consideration since original bill was agreed upon

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9
Q

Consideration

A

when people promise to do something they are not legally required to do, or when they refrain from doing something that they have legal right to do ex. non compete

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10
Q

what contracts un statue of frauds must be in writing

A

1) real estate 2) leases over 1 yr 3) contracts not performed within the year 4)contracts answer debt of another person 5) sale of goods over $500

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11
Q

what 5 elements are essential in a contract

A

an offer , an acceptance, consideration, an intent to contract, a meeting of the minds

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12
Q

are oral contracts valid and enforceable

A

yes

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13
Q

What 3 situations regarding capacity to make a valid contract may void contract

A

Minor (18), Mental disability, Intoxication (courts frown on this one)

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14
Q

what are compensatory damages

A

award given when plantiff sustains considerable financial detriment

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15
Q

what are nominal damages

A

a breach of contract with minimal damages, usually award $1

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16
Q

Goods

A

All things which are movable at the time of identification to the contract of sale

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17
Q

what is an specific performance award

A

when court decides breaching party must comply with precise terms of contract- not usually in employment contracts

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18
Q

what are most important elements in sales of goods contract

A

intent of parties illustrated by actions “meeting of minds

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19
Q

what emphasis is placed on UCC contracts

A

what (intent) a reasonable person in the position of one party would conclude from the conduct of the other

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20
Q

Under meeting of minds- what is critically important

A

written fee estimates for sale of products and provision of services

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21
Q

When is an implied contract enhanced

A

when similar transaction occured prior and full payment was made

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22
Q

what is an implied contract

A

when animal dropped off at hospital w/o communication about services… it is implied they want the animal examined and cared for

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23
Q

what is express acceptance or express contract

A

a verbal agreement to accept an offer

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24
Q

what is restatement of contracts

A

says manifestations of willingness to enter bargain is not an offer if person (buyer) has reason to know the offer not intended to be finalize. ex spay of pyometra pet

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25
Q

in todays law, proof of 3 elements is required in enforceable contract, what are they

A

Understandable offer, knowledgable acceptance, meeting of minds

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26
Q

Traditional contract law

A

law that applies through the sales of services

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27
Q

What law principles apply to contracts for labor and serrvices

A

Common law principles

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28
Q

for sales of goods, what type of law applies

A

UCC, Uniform Commercial code

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29
Q

what is duty to mitigate damages

A

A duty of plantiff to not incur additional losses

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30
Q

what is restitution

A

award given when breaching party has been unfairly enriched by acts on non breaching party- usually for contracts that focus on defendent gain not plantiff losses

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31
Q

Law of unjust enrichment

A

when emergency care is required but no agency relationship exists

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32
Q

law of agency

A

agents have power to consent to treatment and bind the owners to payment even if owner unaware

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33
Q

non competition clause, restrictive convenent, covenant not to compete

A

all the same

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34
Q

why do DVM avoid employment contracts

A

time consuming, $ attorneys, want flexibility, they have been functional w/o for years, believe it sets up distruct between parties

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35
Q

does our legal system encourage good samitariatan to render life saving medical care

A

yes

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36
Q

what limitations are placed on the law of unjust enrichment

A

Value (pet) Severity emergency, Attempt to reach owner, stabilizing care

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37
Q

what is law of unjust enrichment

A

not allow one person to be unjustly enriched at expense of another

38
Q

Is there a legal duty to be a good samitarian

A

NO

39
Q

what is ten minute flex

A

most common due to flexibility, fastest growing 10 min increments for type of appointment

40
Q

when must OSHA safety training be completed for each new hire

A

before employee is released from onboarding to train with team

41
Q

what is ideal ration of staff to DVM

A

4.2/1

42
Q

when comes to enhancing employee productivity, which below is not a suggestion

A

accountabiltiy and acceptance

43
Q

Federal retention laws containing in laws dependent on # employees, what are these and the numberf

A

Title 7- Civil rights-15 employees, ADA 15 employess, Age Disc Act- 20 employees,

44
Q

what are employee retention laws generally

A

Basic employee record- 3 yrs, Wage computations 2 years, application- 1 year from position fill date (2 years over 40)

45
Q

Name different types interviews

A

telephone pre screen, direct one on one, panel interview, video interview, working interview

46
Q

what are you looking to learn in interview

A

competency, knowledge base, skill set

47
Q

basic interview steps- when designating questions.. what to think about in questions

A

list competencies and create questions based on this list, ask open ended questions, avoid protected class or personal questions. focus on skills, knowledge, abilities

48
Q

what aspects looking for in interview. Fit

A

fit( culture hospital), impact- results past and future achievement, potential- growth over time or future vision of themselves

49
Q

why use a rating scale

A

to compare consistently

50
Q

example of rating scale

A

give 1-2 pts is identified problem, 3-4 pts if brought attention to leadership 5-6 if brought solutions to problem to leadership

51
Q

it important to ask many types of questions, what are types

A

inititative, motivational, attitude, personal (job related) management

52
Q

things to consider in calling employment references

A

checked prior to job offer, uniformly applied, all questions job related, no opinion (just the facts) most recent employer most valuable, dig deeper (not face value) bad reference

53
Q

what is negligant referral

A

not informing reference call of potential for violence or embezzlement (may be held liable)

54
Q

interview missteps

A

poor prep, no notes or rating scale, leading questions (dont), prejudices, what if questions, chemisty, armchair psychology, halo effect, ok to be tough

55
Q

should you create pre employment testing

A

can be potential for discrimination, best to purchase

56
Q

what are rights of FCRA fair credit reporting act

A

right to informed consentfor pre employment back ground check, right to review background check and correct mistakes, right to know when it is used against employment, right to appeal adverse decisions made based on data they believe incorrect

57
Q

procedures in background checks

A

only after contingent offer made, outsourced, FCRA notification, authorizations, pre-adverse and adverses action letter required

58
Q

name different types of background checks

A

criminal history, social security trace, motor vehicle records, confirm credentials, drug testing

59
Q

what do confidentiality agreements protect

A

management personnel or medical systems, client informaiton, policy and procedural anuals, bus/medical records (mailing, software data, diagnositics)- ground for immediate dismissal

60
Q

reasonableness of non compete- courts look at

A

relationship among parties, scipe of restriction, time limitations, geographic restraints, adequacy of consideration (exchange or money given)

61
Q

employee selection and final process

A

make selection, make conditional offer, set date for OSHA training-new hire paper- agreement, send rejection letter, begin onboarding

62
Q

onboarding- length

A

starts once the employee has accepted the offer and runs through 12 months of training

63
Q

prior to new emplloyee first day- what are tasks

A

send a welcome letter with dates, where to park,, etc. Notify new employees and discuss expectations, Meet with assigned trainees to develop strategy. New new employee what to bring I9,direct deposit, license

64
Q

What are 4 c’s onboarding

A

compliance- educate simple day to day
clarification-set expectations
culture- practice norms, teams dynamic functions,
connection-building relationships to strenghten bond with practice, invite coffee , be proactive

65
Q

first day tasks

A

I9,
Manuels
Non-compete (advance notice not necessary)
confidentiality agreement
job description
go over training schedule
name tag,
hand off trainer

66
Q

safety training new hires- basic knowledge

A

first aid, eye wash
ppe and how to use
mandatory posters
location hospital safety manuel
copy applicaable OSHA standard
must know hazards, aware of risks and how to mitigate prior working- they have right to know

67
Q

name the five levels of emotional intelligence

A

empathy, relationship management (effective), self awareness, self control, self motivation.. use this card
ERSSS

68
Q

when defining the cored dimension of a job. what are the components

A

skill variety
autoonomy
feedback
task identify
task signficance

69
Q

What are four steps in management process for every practice manager

A

planned, organized, directed , evaluated

70
Q

the acronym for Charm in telephone etiquette is

A

c=cheerful
h= say hello
a= actively listen
r= respond to client
m= make the appointment

71
Q

the acronym for Charm in telephone etiquette is

A

c=cheerful
h= say hello
a= actively listen
r= respond to client
m= make the appointment

72
Q

When putting a client on hold

A

1) no hold without name and purpose of call- best to get callback number
2) team member writes down name caller before hold to use when picking back up
3) hold times should not be more 45 seconds

73
Q

what is four step process for education clients

A

engage, empathize, educate, and enlist

74
Q

What is 3 step process dealing with difficult cleints

A

lay the foundation
conduct the communication
stay connected through follow up care

75
Q

Name an 4 step process for difficult clients in scientific terms

A

normalizing,
disclosure
paraphrasing
active listening
vc

76
Q

what is breakeven price if you dont know the holding cost or the ordering cost

A

cost + 40%- you could also figure that ordering cost generally is 15-25 % while holding cost are generally 8-15%- add those together and you get about 40%

77
Q

Payroll companies can represent you as what?

A

Attorney in fact

78
Q

For audits by IRS whoo can represent you

A

CPA, attorney, Ann enrolled agent

79
Q

What is an enrolled agent

A

Individually demonstrated technical competency in field taxation and licensed by federal government

80
Q

Are enrolled agents required to demonstration competence in matters of taxation or all accounting principles

A

They are only required to show competence in taxation

81
Q

Another name for genera ledger

A

Master ledger

82
Q

Monetary records of properties and services purchases are maintained on the

A

Cost principles

83
Q

What is cost principles

A

Cost to acquire

84
Q

Other names for balance sheet

A

Statement of financial condition, statement of assets liabilities and owner’s equity,

85
Q

Another name for PL

A

INCOME statement, statement of operations, statement of revenue and expenses

86
Q

Another name for statement of stockholders equity

A

Statement of retained earnings, statement of partners capital

87
Q

Define human companion animal bond

A

Continuous bi directional relationship between a human and animal that brings significant benefit too each

88
Q

What is basics framework dealing with clients in difficult situations.. distress from bad illness or euth.

A

Laying the foundation
Conducting the communication
Staying connected through follows up care

89
Q

What are the 3 c’s bank look at when requesting credit

A

cash flow, credit history and collateral (banks want debt load less than 35%) gross

90
Q
A

VHMA flashcards selfmade (11 decks)

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