Quiz Questions Flashcards
Veterinary staff ratio, veterinary production, team member production and staff payroll % are 4 key factors involved in considering when to hire, what is the 5th
hospital work flow
____ refers to the degree to whichthe test actually measures what it claims to measure
validity
A pre-adverse action letter should be used when?
When considering not hiring a candiate due to details revealed in pre-emplyment background check
When it comes to Individual Develp Palns what are the three main details that should be addressed
development, training, career management
ONboard with EASE stands for Encouergaement, Align, Solve, and
End
A doctor is using 2 exam rooms simultaneously for appointments, what type of scheduling is this considered
High Density
Regarding the practice client schedule, what is the definition of an emergency
where no doctor is immediately available and one must be pulled from another client
You practicew has dewcided that they want clients to bond with the entire practice, what are the risks associated with the Bonding Philosophy?
The clients may not like all the doctors, lack of continuity of patient care
When empowering a team member it is important to define the task with clairty. Which part of the SMART system will do that
Specific
When it comes to management of daily work assignments ___________ and ________ are the keys to a successful veterinary practice
Delegation and empowerment
The benefits of cross-training include
Empployee knowledge of the practice as a WHOLE, and the roles of others in the practice grows
whe team memberes are ill or absent, client service and wait times do not have to decline
Places another level of employee accouotability into the system, helping to reduce the occurrence of fraud and theft.
what are the federal retention laws for applicant documents suh as resumes and employment applications
One year from filling the position, unless you suspect the applicandt is over 40 years of age, then it is recommended to keep records 2 years
List the four elements necessary to ho;d working interviews
must be on payroll
must be eligible to work in US
Must be paid at least min wage
Must be covered under workers compensation
Fit is how a candidate will complement the culture, and POTENTIAL is the measure of growth the new hire would be expected to experience. Define IMPACT
is the measure of results the candidate has achieved in the past and is likeely to achieve in the future.
as it relates to interviewing candidates, what are the benefits of the use of a rating scale
a rating scale can help when hiring becasue it is challenging to compare candidates equally and consistently, especially if there are multiple members of the management team interviewing candidates for the same position
Information revealed in the background checks can be helpful iwth hiring decisions and should be conducted on all candidates who make itto the final hiring pool to choose from. true or false
false
what are phase training lists and what are four benefits of using them
Phase training outlines th4 progressive steps in the training for a specific position within the practice.
Helps insure team member are trained properly
Aidss in titrating information/instruction to the employee to avoid overloading tehm early in the process
Provides a sresource for trarining preparation forthe trainer
provides reference and review matrial fdor the new employee and phase training can accommodate a new employee that already has somej esxperience
what is a reasonable budget to spend on training annually
1-2% of annual revenue of practice
new employees must have immewdiate knowledge of what 5 safety details
Location of first aid kit, eye wash stations and exits
Location of all PPE and instructions on proper use
Location of all mandatory posteres
Location of hospital safety manuel
Copies of all applicable OSHA standards
List 3 most common reasons staff member leave practice
lack of positive, feedback lack of training opportunities, failure of management to include them in the larger strategic vision of the practice
Name 4 elements of ten enhancing empoyee productivity
shared purpose, tools sto do jjob, sops performance strandards, engage and empower, reognize and reward, physical fitness, personal focus, team focus
the __________and __________ of the practice help define the core competencies that shouold be expected of employees
mission and value
why are core competencies important in staff development
Because they jcan be tiered to beginner, intermediate, and expert and because tehy can be considered in terms of rewared based compensation
Name at least 4 elements that should be considered in virtual team meetig
put your training on a diet
gain attention from the start
establish relevance
present information with a twist
ask compelling questions
conduct realistic demonstrations
provoke discusssion
enploye interactive activities
end with a bangh
prepare prepart prepare
in the 70/20/10 learning and develpment model, define the elements involved
70% learning within an orga should come from on the job training
20% from coaching and mentoring
10% actual coureses, lectures, and formal trainging
an effective appointment schedule system should have what two goals
to eliminate client wait time,
To max the efficiency of the doctors, the supportd staff and the facility by minimizing downtime between clients or patient procedures
In dense scheduling in PMP book, list hte breakdow of the three 5 minn sevios for a 15 minute annual wellness appointment
first 5 min= technician check in period for patient history and vitals
second 5= doctore is present to perform the PE answer questions, gather information and discuss preventative care
the last 5= technician and/or doctor may collect lab samples, fill prescriptions or vaccinte
what are three ways to try to avoid appt problems with clients
appt cards should be givwen to clients hwo make appt wihile at cliinic
proper hospital protocols that prepare the team for unexpectefd appt challenges
advance reminders within 24 hrs of the appt is considered sbest practice
name 5 + detailsj to consider regarding appt scheduling criteria for making appt schedules
DR avail during particular teime
relative effiiency of the DR
tiem allotted to each appt
number of patients presented by each client
types of cases seen
# of exam room
hrs of hospital operation, incliding the hours for scheduled and nonscheduled activities
favored client times for vet care
vet technician appt
an unusual number of established clents arriving early or late to appt may be a sign of what
ongoing appt scheduling and time management problems at hospital
when it comes to staff scheduling ________ is one of the most desired employee benefits, therefore, it is an important component in staff morale, productivity ad retention
flexibility
name and define the five potential employee schedling options
rotating schedule= staff and duties and shifts rotate
hybrid schedule- mix of fixed and variable days
skill based scheduling- base on known skill set of the employee and needs of practice. greater skill set employee develops, the more flexible their scheduling options
split scheduling- when employee works for more than one business unit in single workday
per diem- scheduled one day at a time as needed by practice. most common among reflief DVM
Ultimately the _________ is responsible for the efficiency, function, aned flow of thepractice
Manager
Whe it comes to anaging daily work assignments, what does SMART stand for and give definitions
Specific- define the task, wjhy is it important andwhat are the expected outcomes
Measureable- how isthe task going to be measured in terms of progress or completiion
Agreed- boht parties agree on the importance of the task and how the results with be achieved. what resources will be needed to achiever these results
Realistic- the task being delegated and the goals being sought are realistic with the time constraintes that are in plajce
Time Bound- how and when will the resultjs be expected Creaate check in point on the calendar. It prevents micro=management and keeps lilnes ofd communicaiton open.
what are 5 responsbilities in the role of the facilitator in staff meeting
starting and ending on time
controlling topics
preventing negativity from overcoming team
prioritizing topics
tactfulluy prjeventing a tea member from dominating meeting
It is vital that staff meetings stay on track, and ____________ can help facilitate this
agendas
List five of sseven ways to engage employees during a staff meeting
using visual aids
tasteful appropriate humor
publicly praise work well done and celebrate successess
do not allow meetings to turn into gripe sessions
share important information, changes and progress towards goals so that people want to be at meetings and not miss out on the announcemnts
Request team members to present topics
learning games or ice breaker exercises
what details should be included in meeting minutes
record decisions and assignments
designated responsible parties
record the deadline agreed upon during meeting
who was present
what topics if any will be revisited next meeting
what is the best way to end a staff meeting
on a positive note
list 6 elements that should be includedf in employee performance review
conversations about mission, vision and values of practice
clarity about goals
addressing team meber accomplishmnets
adfdress concerns over policy and procedures
address potential conflict with teamm members or managemetn
address any lapses in judgement however these should happen on stop
employee performance reviews shoud be developed from the ____________
job descripton
what renders an employee performance review useless
lack of clear performance expectations in job description because without them team members cannot be held accountable
what are 3 most common ypes of employee performance reviews
360 peeer review
self review
job satisfaction survery
what are the four disciplines necessary for an effective employee review
hold all employees accountablew for their local performance outcomes
teach all employees to identify, deploy and develop their strenghts
align all performnace appraisals and review systems around identifying, deploying and developing employee strenths
disgn anndbuild each role to create work calss performers in the role
the most successful employee performance review programs typically combine what four elements
regular informal feedback from supervisors
performance goals that are set by employee and supervisor
action plans to address performance or disciplinary problems
formal reviews that document the “big picture”
list potential pitfalls regarding employee reviews
spending more time on performance review than performance planning. More time should be spent preventing perfornmance problems
be careful comparing employees
forgetting the review is about performance and not blame
stopping reviews when pay is no longer tied to the review
believing the manager is in a position to accurately assess team members
Cancelling or postponing reviews
measuring the trival
surprising a team member during the review
thinking all employees and all jobs should be assessed the same way
a practice witout conflicts could indicate what type of practice dynamic, and what are potentialj negative side effects of those dynamics
staff members may be afraid to speak up. The practice culture is one where team members are trained to do what they are told. The team all thinks so much alike that there is little creative tension to promote innovation or change
This type of environment can sap the teams enthusiasm and initiative. It can also encourage passive resistance because open conflict and difference of opinions isn’t tolerated
what is the 4 step method for successful intervention regarding conflict managment
1)confront the behavior- call 2 employees into your office (if 2 departments, call in the supervisors) explain that their behavior isn’t acceptable and that you expect them to turn it around
2) TAlk it out- explain that they are professionals and you expect them to listen to one another and work out a solution. Parties take turns talking and listening without interrupting, which should begin to discover solutions
3)hold team members accountable for solutions- once they have heard each other out, tell them you have confidence in them to find a solution, and give them 1 or 2 days and meet again to hear their solution
4)follow up and feedback-f hold short weekly check ins where you ask each team member in front of the other how things are going. Gradually phase out the meetings as the conflict resolves, and compliment them when you see evidence of cooperation
define at will employment
form of employment in which employee is serving the employer at the will of both parties. This allows the employer to terminate its employees with or without cause
define ideal witness to a termination
same gender, and in a supervisory position , not a direct peer of employee being terminated
what is suggested protocol for an employee who is performing poorly due to a short term personal life stressor
they should be advised that it is unsatisfactory and that if not for these problems, they would be terminated, but will be given the opportunity to improve once the short term problems are resolved. Re-evaluate at that time
name 4 express exceptions to at-will employment
collective bargaining agreement
specific contracts that indicate a specific length of employment
dismissals based on race, sex, color, national origin, or religion prohibited by title VII of civil rights act
dismissal because of pregnancy, prohibited by the pregnancy discrimination act
Dismissal based on age if over 40, Age Discrimination in Employment ACt
Dismissal because an employee refuses to work in a workplace they consider unsafe or because they have exercised their rights under the Occupational Safety and Health Act
Dismissal due to bankruptcy, prohibited by the Bankruptcy Reform Act
Dismissal because of service on a feral jury, prohibited by federal law
staff meeting are a good way to create team bonding and introduce new policies or products but they rarely show a financial return on investment true or false
false- well done staff meetings raise practice bench marks thereby providing for total quality management, increased profits and improved compliance with staff recommendATIONS AND CLIENT ACCEPTANCE
what are some ways to engage team members at staff meetings
publicly praise work well done and celebrate successes
do not allow meetings to turn into gripe sessions
Share important information, changes and progress towards goals so that people want to be at meeting and not miss out
learning games or ice breaker exercises
Training meetings should be 20-40 minutes long for attendees to remain engaged
false
employee performance reviews should include
clarity about goals and direction
addressing team member accomplishmnets
adddress concerns over policy and procedures
one potential employee perofrmance review ptfall is _____________________
measiuring the trivial
which element is in the ABCDEF formula
decision confirmed and consequences
avoidance of the other person, personal attacks, hurtful gossip. barbed humor and lack of cooperation are all potential symptoms of what dynamic within your practice
symptoms of conflict within the practice
what are op 3 causes of conflict in the workplace environment
gossip, lack of training, lack of communication
after meeting iwth two team members who are experiencing onflict and you have told them that you have confidence in them to find a solution, how much time do you give them before you meet again to hear their soltuion?
one or two days
in what type of employment relatiosip can an employee only be discrplined or terminated for a sufficient reason (example misconduct, negligence or theft
just cause
o not misrepresent the qualifications or character of a former employee if you have knowledge of that employees propensity for violence, or illegal behavior in order to avoid liability claims if _______________
negligent referral
an employment contract athat details a specific length of emplymneet is an exception to At Vill employment. true or false
true
Which plans are a blend of Fee For Service and HMO medical plans. they do not require a visit to a primary care provider prior to visiting a specialist, although they do have a network of preferred providers and it is more costly to go outside that network
Preferred provider organization plan or PPO
The patient protection and Affordable Care Act requires employers with ____ or more employees to provide group medical insurance or receive a penalty .
50 full time employees
Why are employee medical documents stored separately from their main personnel file?
While it is sometimes appropriate or necessary for a direct supervisor to see some personnel records, there is rarely a reason for them to see medical records and The ADA and FMLA require that medical recrods be stored separately.
Employee Wage Garnishment Orders and Credit Reports are to be filed
IN the #2 employee file that contains garnsishments in addition to background check results.. documents that have no legal role in hiring, firing , promotion, demotion or other employee decisions.
Which entity or entites require employers to keep detailed payroll and benefits data? Access should be limited and ideally stored separately (mult choice)
The IRS and Fair Labor standards
Section ___ is part of the IRS code that allows employees to pay some health care premiums on a pre-tax basis, which reduces the employee’s total taxable income
125
Which of the following health care plans operate with a “use it or lose it” rule at the end of the year
FSA
The Employee Retirement Income Secvurity ACT (ERISA) of 1974 is enforced by
Depart of Labor
How much should a practice budget for continuing education annually
5%
The ___ form should be stored separately from the employee’s other files
I9
HOw long should records of job related injuries be kept
5 years
One way to begin to create an Operations and Procedures Manuel is to refer to the __________ of the practice
job descriptions
What are the 12 Cs for team building
Clear Expectations
Context
Commitment
Competence
Charter
Control
Collaboration
Communication
Creative Innovation
Consequences
Coordination
Cultural Change
What six factors are generally considered by courts in applying The Economics Realities Test under FSLA
the degree of control exercised by the practice over the individual work performance
The extent of the relative investments by the practice and the individual in equipment and supplies used
The individuals opportunity for profit and loss through managerial skills
The skill and initiative required by the work. Lower skill requirements weigh toward employee status
The permanence of the relationship
The extent to which the workers services are an integral part of the practice
AAHA Compliance study showed vets overestimate client compliance by 25%+. AAHA came up with CRAFT formula for compliance. The formula demostrates vets control three of the four components of compliance. Define CRAFT formula for compliance
C= compliance standard fo care
R=recommendation
a=acceptance
FT=follow through
Vets control three of the four components of compliance-
Vets set the compliance standard
Vets make the recommendations
Vets provide the follow - through
The clients responsibility is the acceptance of the recommendation
Which plan enables employees to make their medical insurance premium payment before taxes are deducted from their paycheck and can also mean substantial pretax savings for employers?
section 125
Regarding evaluating medical insurance plans; name at least four ingredients that should be included when creating a checklist to aid evaluation
10Basic type plan- HMO-PPO-POS
2) details of coverage
3) size of providers and related services- facilities within network
4) Cost to employee-employer, dependents and co-pays
5) employee eligibility
6) Simplicity of Administration
What common veterinary employee benefit does the IRS require to be reported as taxable, and what percent is the cut-off for not reporting it?
The employee pet health discount policy discounts services at greater than 20%. All discounts after 20% need to be reported as taxable
Name at least five documents that should be in a personnel file
1)employment application, resume, interview notes, background checks
2) job description
3) offer of employment letter
4) performance evaluations, education training
5) disciplinary docs
6) emergency contact
6) tax withholding
7)) copy degrees- diploma
8) contracts- agreements, non competes
10) EAP- change wage, position, department
11) leave of absense- attendance records
What one personnel file document should be stored away in a separate file of other similar documents
I-9
Name at least four documents that might be found in an employee medical personnel file
Health-life insurance
physician notes, return to work notice, limited duties, a notice of accommodations
insurance or workers comp claims
physical exam results
FMLA documents
What element of a job description can help you avoid hiring someone who is unable to perform essential duties of the position?
Listing what is considered an impediment to satisfactory performance such as afraid of agressive animals
What specifics should be included in the accountability section of a job description?
Where does position reside in hierarchy
Who do they report to
Who evaluates their performance
How much authority does this position have
Job descriptions are required by federal law- Tor F
False
How often should job description be evaluated for accuracy, and what changes to the practice might indicate an update is necessary?
Yearly- more often in case of staff reduction or growth
What three purposes do hospital manuals serve?
A reference tool for standards of care and practice guidelines
Training and instructional tool
They define a standard to which employees can be held accountable
Which are common subjects in Employee Manual
Practice mission, vision, values
Laws of Importancve ADA EEOC FMLA sexual harrassment
Define full time verses part time
Employment policies-
compensation - overtime- personnel records
Benefits offered
Non compete agreement
Jury duty
Training procedures
Explain the difference between the Hospital operations and procedure manual and Employee Policies and Guidelines manual
Hospital operation is comprehensive text details every aspect of how want work done. Employee policies manual details clarity and purpose mission0values-details expectation, comp benefits
Where is it recommended to keep the Hospital Safety Manual
A central location
Which plans are a blend of Fee for Service and HMO medical plans? They do not require a visit to a primary care provider prior to visiting a specialist, although they do have a network of preferrred providers and it is more costly to go outside that network
Preferred provider organization plan
Which addition to medical insurance is owned by the employer
Flexible Spending Account FSA
the Patient Protection and Affordable Care ACT requires employers with ____ or more employees to provide group medical insurance or receive a penalty
50 full time employees
What are employee medical documents stored separately for their main personnel file?
While it is sometimes appropriate or necessary for a direct supervisor to see some personnel records, there is rarely a reason for them to see medical records
The ADA and FMLA require that medical records be stored separately
Employee Wage Garnishment Orders and Credit Reports are to be filed
neither is acceptable - should be in file with other confidential records that have help for firing/hiring
Which entity requires employers to keep detailed payroll and benefits data? Access should be limited and ideally stored separately
the internal revenue code
Fair Labor Standards Act
At the core of any safety plan or manual is the _____ laws
Right to know
A section on Chemotherapy should be included in every veterinary Health Safety Manual regardless of whether that practice performs chemotherapy t or F
True
One way to begin to create an operations and Procedure Manual is to refer to the ___________ of the practice
job descriptions
In regards to idenitfying your practice drive times, there are two common calculations: Radius and drive times. Which calculation is best?
drive times in my opinion
When leanding a controlled drug to another practitioner, what step is unnessary for schedule !!!-V that is necessary for schedule II drug
Use the DEA form. Copy 3 of form stays with the veterinarian who received the drug. Copy 1 stays with the registerd practitioner supplying the drug. Copy 2 is sent to the DEA
Regarding vets for work at more than one location; they may administer, dispense, and prescribe controlled drugs providing they have a current DEA registration at the central place of business
False- May prescribe controlled drugs if they are registered at some principle place of business. To administer or dispense they must be classified as an employee of a registrant, or they must register at each facility where they are employed.
Under what circumstance can a DVM dispense an adulterated drug
under no circumstance
In regards to a DEA inspection, what can the inspector copy without the consent of the practice owner or rep?
all records and reports involving controlled drugs
A controlled drug with a high potential for abuse and severe dependence, but does have currently accepted medical uses in the US, would be in what schedule of narcotics
CII
A non vet staff member may prescribe any non-controlled drug if directed to do so by a licenses, vet who employes them and if that vet directly supervises the staff member
False
Under what four conditions will many states all a non-vet staff members to administer controlled drugs
1)if they are agents or employees of a registered practitioner
2) they are performing the task in the usual course of business
3) they are acting under direct supervision of a licensed vet
4) they are under the direct supervision of a licensed vet
What is the process for lending a fellow vet a CII drug
Must use the DEA 222 form. Copy 3 of form stays with the vet who received the drug. Copy 1 stays with the registered practitioner supplying the drug. Copy 2 is sent to the DEA
List two steps to take when a controlled drug has been lost or stolen
Registrants are required to notify the regional office of the DEA using DEA form 106
The local police department should also be notified
Define Adulterated Drugs
Drugs that contain unsanitary components, lack of adequate control in manufacture, differ in strength from the official compendium, or that are mixed with another substance
List 5 label requirements for prescription drugs
1) the statement “Caution: Federal law restricts this drug to use by or on the order of a licensed vet
2) recommended dose and route of administration
3)quantity or proportion of each active ingredient
4)name of all inactive ingredients if the drug is for non-oral use
5) Identifying lot or control number from which it is possible to determine the complete manufacturing history of the drug
In regards to OSHA inspection; employers have the right to deny access to specific areas of the building to avoid disturbing the business process
false- employers have the right to require a warrant, or to request a postponement, but not deny access once the inspection/investigation has begun
A vet acupuncturist leases space from a general practice. Does the general practice need to share the hazard assessments from their department, even if the acupuncturist works in a separate part of the building
Yes. All separate businesses within a shared space must create a hazard assessment for the entire area.
What else might the entities in mult business situations above be required to share or address
Each separate entity within the hospital will need to provide the other entity with their safety data sheets or store the safety information in a central location
What five elements must be in a Hazardous Chemical Plan for the hospital to design
must be in writing
a complete list of all hazardous chemicals must be maintained
SDS library
all containers properly labeled
staff training
What question is permissible to ask during pre-employment screening regarding legal history
Within the past 5 years have you been convicted of a felony, or a misdemeanor in the last 2 years, or are you presently charged Whe
When it comes to scheduled drugs, the highest potential for abuste and the lowest potential for accepted medical use fall under Schedule ____
2
Which agencies have a role in the rescheduling of a drug, in bringing an unscheduled drug under control, or removing the controls on a drug
the DEA and the Attorney General
Drugs that contain unsanitary components, lack adequate control in manufacturing differ in strength from the official compendium or are mixed with another substance are known as
Adulterated drugs
what is bailment
delivery of something of a personal nature by one party to another to be held according to the purpose of delivery and returned when purpose is accomplished. ex boarding or assumes custody of animal
When a veterinarian accepts custody of clients pet, who is Bailor and who is Bailee
Bailor is client
Bailee is DVM
What two elements are essential for creation of bailment
1) physical delivery of property to bailee from bailor
2) knowing acceptance of possession of the propery by the bailee
what is primary duty of the bailee in vet example
to return the animal either at a set time and be in at least as good condition as it was in when it was received. Duty of bailee is to provide care assessed by reasonable man standard.
The law of malpractice is an extension of the law of negligence; therfore to undestand the malpractice laws, a thorough knowledge of negligent law is necessary .The law of neglgence requires proof of four essential elements, what are they?
1) establishing tat the defendant had a duty to prevent an injury from occurring to the plaintiff
2) establishing that defendant violated that duty by failing to act in accordance with the standard of care expected of other DVMs under the same circumstance
3) showing that a reasonable close causal connection existed between the defendants DVM conduct or lack and the resulting injury
4) proving that the actual damage or harm occurred to the interests of another person
The AVMA Principles of Vet Med Ethics is an example of what branch of ethics
Official
What is the process for making changes to Veterinary Practice Ace laws?
Proposed changes must be submitted to the House of Senate and ultimately signed by the Govenor
In regards to Unjust Enrichment- the legal system will look for which of the following elements before considering applying the law to a situation
The more emergent the animal’s needs are the more leeway exists to provide the emergency medical care
The vet attempted to reach the owner prior to medical care
The extent of the emergency care required to stabilize the patient was reasonable.
What is the first A- in the 4 A’s to Rise above Moral Distress?
Ask
____ occurs when you know the ethically appropriate action to take but you are unable to do so or you act in a manner that does not agree with your own personal and professional value
Moral distressNO
Yes or No- If a driver hits a loose dog with their car and brings the dog into your practice does your vet have a legal responsibility to stablize that patient or euthanize to relieve suffering since the owner is unknown and a vet client patient relationship has not been established
NO
True or False- Having a client sign off on a surgical consent form is adequate proof of informed consent in a court of law
False
Which are the most common complaints to the board of vet medicine
Unsatisfied experience
lack of communication
unexpected death
recordkeeping
A clear statement of agreement to the terms offered is called a what?
express acceptance
True or False- IN a covenant not to compete, the scope of activity is generally restricted and includes a time limitation and geographic restraint
True
What laws involve a person who has been authorized to act on behalf of another
Law of agency
What is the 4th element of a contract
Intent to contract
Define Descriptive Ethics
Study- refers to study of ethical views of Vet professionals regarding their behavior and attitudes. Essentially what is right and wrong
Define Official Ethics
Creation- Involve the creation of the official ethical standards adopted by professional organizations and imposed on its members
Define Administrative Ethics
(actions) involve actions by administrative government body that regulate vet practice and activities in which vets engage. License revocation can result if any civil or criminal violations of thee regulations occur
Define Normative Ethics
(Search) refers to the search for correct principles of good and bad, right and wrong and justice or injustice
What is Vet Practice Act
A state’s or commonwealth law, codified into regulations, describing what licensed and non licensed employees can and cannot do, as well as acceptable medical standards, as it relates to vet medicine
What is involved in making changes to the Vet Practice Act
Proposed changes must be submitted to the House and Senate and ultimately signed into law by the Governor
What six elements do the courts want satisfied to consider the existence informed consent in a situation
1) consent must be freely given
2)Treatment and diagnosis must be given in understandable terms
3) Risk benefits, and prognosis orf defined procedure must be stated
4) Prognosis if no treatmetn is selected must be stated
5) Practice must provide alternative treatments, including risk, benefits and costs
6) Client must be given opportunity to ask questions and have them answered
The law of ______ was created to avoid benefit of one party at the expense of another
Unjust Enrichment
IN relation to Acceptance stage of a contract; what is the difference between Express Acceptance and Implied Acceptance
Express Acceptance: a clear statement of agreement to the terms offered that establishes an express contract
Implied Acceptance_ no direct statement of agreement, but is demonstrated by actions indication acceptance of the offer, leading to an implied contract
Although there may have been no formal agreement, justice requires enforcement of a promise when another party has justifiably relied on that promise, changed its position, and incurred substantial detriment. What is this situation called
Promissory Estoppel
When it comes to the Law of Agency, what two scenarios are considered likely to be common in vet medicine
Agency and Consents for Care
Agency and Consents for Euthanasia
What is goal of Sherman Antitrust Act
to guarantee the freedom to compete
Who is responsible for the intrepretation and application of the competitive objectives of anti trust laws
The courts, the Department of Justice, and the Federal Trade Commission page 177 law and ethics
