Student Support Systems

Question 1

called ‘an elephant in the room of distance education’

Woodley et al (2013)

Answer 1

its dropout rate

Question 2

distance student support falls into three basic categories

Answer 2

1. cognitive,
2. organising and
3. emotional support

Question 3

Helping students develop learning skills

Answer 3

Cognitive (or ‘Academic’) support

Question 4

helping a student with the management of their studies

Answer 4

Organisational support

Question 5

helping students deal with the emotional side of their learning (e.g. learning motivation, self confidence, managing stress of learning/assessment stress

Answer 5

Emotional support

Question 6

2 types of student support based on instigating party

Answer 6

1. ‘reactive support’ - started by a student asking help from the institution
2. ‘proactive support’ - the institution taking the initiative to contact the student

Question 7

‘proactive’ support from an institution can have a _________

Answer 7

retention effect

Question 8

5 sources of support for students apart from the distance institution

Answer 8

1. Family and friends
2. Other students
3. ‘Self-help groups’
4. ‘study dating’ –
5. Student mentoring - experienced students helping newer students.

Question 9

It can be seen that dropout occurs very heavily at the ________ of a course

Answer 9

beginning

Question 10

Students who may need more support than others - for example students with some kinds of disabilities, particularly remote students, students working shifts and so on

Answer 10

‘Vulnerable’ or ‘At risk’students

Question 11

The field of ________now enables institutions to predict which students are most likely to be vulnerable

Answer 11

‘learning analytics’

Question 12

Distance education organisations are both _______

Answer 12

a. ‘manufacturing’ organisations - producing a physical Product
b. service organisations - producing a student learning experience

Question 13

5 Online Challenges for people with disabilities

Answer 13

a. Motor problems /. Carpal Tunnel Syndrome
i. Keyboarding
b. Hearing impairment
i. Uncaptioned videos
c. Communication Disorders
i. Audio conferences
d. Visual Impairments
i. Webpages
e. Reading comprehension problems
i. text based material

Question 14

6 Metacognitive Supports Resources

Answer 14

1. Time management strategies and study schedules
2. strategies and exercises to reduce exam anxiety
3. Online services in writing papers
4. IPR resources Referencing, citation, preventing plagiarism
5. Libraries
6. Community building tools for study buddy connection