Structured Oral

Question 1

1 Min Community I am worried what the budget and staffing issues will do to traffic enforcement?

Answer 1

• The Dept. is facing tough budget issues, But we are using technology to assist our already low staffing. - SJPD.org to report traffic issues. - Focused enforcement on the highest crash intersections. - The red light running program. - Traffic’s Safe Passage Program that focuses traffic enforcement around schools. - Our Patrol RED Team (racing enforcement detail) focusing on speed contests and side shows

Question 2

1 Min Community Your officers are rude.

Answer 2

• I apologize if you felt an officer was rude to you. - I hold my officers accountable and neither I nor the Dept. condone rude behavior. - The departments vision statement is to treat everyone with dignity and respect - All officers recently completed a mandatory professional policing class - You always have the option of reporting incidents to me, IA, IPA. Meet with me after so I can get the details and followup. - We are a very professional police the dept. but we can always improve.

Question 3

1Min Community You are unfairly targeting ???????

Answer 3

• What you are reffering to is Biased based policing. - I can assure you that the Dept. and I do not condone that. - A recent independent demographic study was conducted that concluded that biased policing was not conducted by SJPD

Question 4

1Min Community With your low staffing, how will you continue to deliver servixes

Answer 4

• Our primary goal is still to create a safe community for people to live and work. - Some low priority calls like property crimes may be handled by our CSO program. - Some non priority calls may be reffered to our 311 track reporting or SJPD.org online reporting or response by other City Departments. - But I can promise you this, we will always respond to emergency calls and with our GPS technology we will be able to send the closest unit from anywhere in the city reducing response time and increasing efficiency. - We will triage calls, taking high priority first so might see a delay in low priority complaints like music. - This has always been a Dept. priority and we will continue to make it that.

Question 5

1Min Community Why do your officers continue to use Tasers?

Answer 5

• Tasers have been proven to Save lives and prevent injuries. - Tasers are a tool for officers to use against armed and dangerous suspects without resorting to deadly force. - Since the dept. began using tasers our workman’s comp cost to the city has decreased. - Injuries to suspects have decreased since we began using tasers. - We continue to have Command oversight and thorough investigations whenever we deploy tasers. - The taser prevents the use of the baton, less lethal impact munitions and lethal force

Question 6

1Min Community Gangs are still a major problem in our area. What are you doing about it?

Answer 6

• We cannot arrest our way out of this problem. - We will utilize a process of prevention, intervention and suppression - We will collaborate w/ community groups, MGPTF, PRNS, VCET, GIU, Right connection, Probation, parole, faith based organizations. - We need to work together. - Starts with you the community, help us by going to SJPD.org reporting criminal activity, Graffiti reporting, call crime stoppers, call me. - Followup every 30/60/90 days

Question 7

Structured Oral What is your role and expectations?

Answer 7

Role: - Be an active leader/lead by example. - Provide direction and remove roadblocks. - Educate myself and my subordinates - Open lines of communication, be a conduit between line supervisors and command staff - Facilitate and be a resource for information - Maintain a unified front Expectations: - Stay informed - Be positive - Hold yourself accountable - Act professionally and be respectful to each other and citizens - District/Division responsibility - Timely reports - Teamwork - No excessive UOF or biased policing - Work smart/do the right thing - Have fun!

Question 8

Structured Oral How do we develop trust with the community?

Answer 8

• Come together during meetings to share concerns. - Engaging with community organizations and faith based groups - Have real transparency – provide info in compliance with SB1421 and AB748 - Train officers to be sensitive to community - Ride along program. - Partnerships w/ outside organizations (CPLE and La Raza) - IPA oversight on internal organizations - Use of force command review - Use of force dashboard - Procedural Justice/Bias Training - Deescalation Training - Continue keeping our own house clean with thorough DI investigations (lesson from rampart) - Tracking of UOF patterns and intervention. -We are a great professional organization, we just need to sell ourselves better.

Question 9

Structured Oral How do you define leadership?

Answer 9

-Leadership is motivating and inspiring -Brining people together for a common goal -Have a strong work ethic, be fair and ethical, have integrity. -Healthy personal life -It can be broken into the 4 C’s: -Competency – Experience and knowledge to do the job (which I have with TL experience) -Character – Ability/courage to make a tough decision to do the right thing for the right reason -Compassion – Caring about the people around you (both officers and the community), provide acknowledgement. -Commitment – to job, team and dept. -No limit to what we can accomplish if we don’t care who gets the credit.

Question 10

Structured Oral What Technology is available

Answer 10

• Infrastructure: - VOIP – voice over intranet protocol (skype) - Virtual desktops - Storage area networks (larger info storage) - Communication: - Ecom (microwave comm) transfer away from radio frequency - ECM (enterprise content mngmnt) – G-drive on steroids – shared info - Productivity: - SJPD.Org - Axon - E-Cite - Mobile ID - AFR – Rugged Laptops - GPS based CAD - Alert SCC - county wide alert system - Coplink – inter agency info sharing - Updated CAD

Question 11

1 Min community Officers Continue to use excessive force downtown?

Answer 11

-Well let me put it in perspective According to IPA’s 2018 year end report: - approx. 338k contacts in a year - only 662 of all those contacts resulted in a resisting arrest/use of force resulting in only 46 UOF complaints. - However, any use of force is unpleasant and even those small numbers are still a concern of mine. -I will not tolerate any use of excessive force on my watch. -City and Dept have: - IA, IPA, Myself - Mayors advisory committee on UOF - BWC program - New UOF policies w/supervisor oversight and command review. - Random quality control spot checks - Early warning system - We are always striving to improve

Question 12

Structured Oral BOI investigative tools?

Answer 12

• Virtual command center - Cell bright – cell phone forensics - Triggerfish – cell phone tracking - Crime connect online - Mobile forensics van – ICAC - IBIS – weapons/bullets - Track - MUPS - SVS - DATA systems - RMS, CIJIC, LEADS, Cadmine, Cal Gang, NCIC, Cal Photo - LPR system

Question 13

Structured Oral What can command staff do to improve relationships between BFO and BOI? (Or do we feel that there is a problem with relations between BFO/BOI)

Answer 13

1. This is more of a perceived problem, however there is always room for improvement. 2. Think more laterally – allow a sergeant in BOI to go straight to a sergeant in BFO to help with a problem without having to go all the way up the chain and back down but sufficient notifications need to be made. 3. Have BOI units take a more active role in identifying training issues and good performance, and take a more active role in patrol briefings.

Question 14

Structured Oral How can we improve communications between sergeants and command staff regarding department goals, strategy, and general issues?

Answer 14

1. Have more focus groups involving sergeants and command staff allowing sergeants to communicate information from the bottom up and then command staff being able to explain the reasons behind policy.

Question 15

Structured Oral Leadership

Answer 15

-Leadership is motivating and inspiring -Brining people together for a common goal -Lead through example, strong work ethic, have integrity -Be a disciplinarian, hold people accountable, make sure that all discipline is swift, fair and equitable. -Healthy personal life -It can be broken into the 4 C’s: -Character – Ability to make a tough decision to do the right thing for the right reason -Competency – Experience and knowledge to do the job. (example) -Compassion – Caring about the people around you (both officers and the community), provide acknowledgement. -Commitment – To team and job -Take pride and in our accomplishments

Question 16

Structured Oral Dept. Vision

Answer 16

SJPD is dedicated to maintaining community partnerships, treating all people with dignity, fairness and respect, and protecting their rights.

Question 17

Structured Oral Dept. Values

Answer 17

• Integrity, - Courage, - Service, - Innovation, - Respect, - Diversity, - Excellence

Question 18

1Min Internal/Structured Oral Ofc. as crime suspect?

Answer 18

-Notify Div. Commander - Notify IA commander -I will investigate this in the same thorough and complete manner as any other investigation. -I am not going to mix the criminal and administrative aspects of this investigation. -Purpose of thorough inves. Will be to protect the ofc. and the public interest. -Complete packet and submit to IA. -IA will not invest. Until criminal is over.

Question 19

Structured Oral What have you done to develop yourself as a leader?

Answer 19

-Give definition of leadership -Previous occupation supervised 100 employees for 4 years, hired and organized their training. “learned don’t ask anyone to do something you have not done or not willing to do yourself” -Been a sergeant for 10 years. -Have always tried to take a leadership role on my teams and on calls. -Went to MERGE and became a team leader and Supervisor. Managed complex operations, motivated my team to perform under trying conditions, acted as direct supervisor when my sgt. was on vacation, ran operations outside the city had to coordinate with outside agencies and command staff, even city council on two occasions. -Trained and Led my eight man team in Urban Shield 50 no sleep high stress training exercise, learned teambuilding and motivating under the worst conditions. -Learned from both good and less than perfect sgts and Lts -Read and educated my self on leadership traits and historic examples of good leadership. - Never took an easy job, sought out challenges - Took on major programs - Bearcat 2 purchase - MERGE sim house design and build - Active Shooter RTF training management -Taser 7 acquisition

Question 20

Structured Oral Rude conduct Complaints are on the rise what causes them and how do you fix it.

Answer 20

-Morale -Public perception of us makes them less accommodating. -Officers not explaining their actions -Actively supervise, go to calls -Moral courage to Address issues immediately -Professional policing training. -Emphasis on Dept. Values of respect and fairness -Set examples by how we perform on calls and how we handle people. -Remember these people are our future jurors and voters on our judges and contracts. Every citizen contact is an opportunity to sell the dept. -Personal story: what if it was your mom? -Just because you have the right to do something doesn’t mean it is the right thing to do.

Question 21

Structured Oral Self initiated arrests are down what causes it and how would you fix it?

Answer 21

-What has traditionally made this department successful is an emphasis on proactive enforcement. -Like in LAPD Rampart we don’t want to accept mediocrity and suffer the problems that will bring -Cause: Morale due to budget and staffing, Ferguson effect. -Fix: Leadership -Team Building -Use team projects to encourage proactive work in a collaborative team atmosphere. -Like exercise, easier to get motivated to do it when everyone else is. -Hold everyone accountable to perform and empowers officers

Question 22

Structured Oral Major issue facing SJPD and how would you solve it?

Answer 22

INTERNAL: Mediocrity/morale: Most anything can be solved if ofc. are motivated to work hard. Leadership: -Show 4 C’s Character, compassion, competency, commitment. -Time off -Excited to do job again -Push them from behind to get in and work - Use IMPACT to motivate EXTERNAL: Public perception of police/loss of public trust -Fringe groups/media attacks perceived problems -Be ambassadors of good will -Positive interaction with public -Advertise our good work

Question 23

Structured Oral Explain what the SJPD use of force policy is?

Answer 23

Ofc. are charged with the responsibility to enforce the law. Occasionally we have to use force do accomplish that goal. -The tools we have available are: Voice, Hands, Baton, Tazer -Officers may use force to effect a detention, arrest, prevent an escape, or overcome resistance, in self-defense or defense of others. The type and degree of force used will be objectively reasonable and based upon the facts and circumstances of the situation -We are always looking to minimize our force because, Just because we have the right to do it does not mean it is right to do. -For that reason we conduct a thorough investigation. The officers will prepare a report documenting the reason for the contact, actions of the suspect, type of force, injuries. -I as a supervisor review the reports, interview witnesses, interview the suspect and for major incidents submit a packet up my chain for further review (up coming uof policy review)

Question 24

Structured Oral Explain the formal complaint process?

Answer 24

Formal: complaint reduced to writing on a confidential memo and forwarded to the next level in the chain of command. (C1315) - The memo will be forwarded, undelayed, through the chain of command to the Chief of Police, who will assign the matter to the IA. - The investigation will be given priority by IA. A complete investigation will be conducted - Upon completion of the investigation, IA will forward a synopsis of the incident to the Dept’s Equality Assurance Officer for statistical tracking purposes.

Question 25

Structured Oral Explain what the SJPD Tazer policy is?

Answer 25

-Should not be used against pregnant women, elderly persons, young children, or visibly frail persons. -Should only be used against a person who is actively resisting, exhibiting active aggression, or to prevent the individual from harming himself/herself or other -Avoid activating more than one TASER against a single subject -Should be deployed for the shortest period possible. No more than 3 - 5 sec cycles. -Shall not be deployed against a handcuffed person. -Should not be deployed where a suspect’s fall may cause substantial injury or death -Hospital clearance will be obtained prior to booking. -Avoid genitals, Head neck and chest. -A verbal warning should be given -Supervisor will respond and actively investigate.

Question 26

Structured Oral Explain what the supervisor’s responsibility is in a UOF?

Answer 26

• Supervisor will personally respond to evaluate and actively participate in the investigation of the factual circumstances of a subordinate officer’s use of force that results in an injury or the appearance of an injury to an officer or other person as a result of an enforcement action. A complaint of pain only will not require a supervisor response. - The collection and preservation of relevant physical, documentary and testimonial evidence at the scene by available methods and technology, such as photography, video taping, electronically recorded statements from witnesses, shall be the primary objective of the immediate supervisor. - Mirandise and interview susp. - Complete f-3 documenting actions and review Ofc. Report and UOF sup.

Question 27

Structured Oral Rude conduct complaints are up, what is the cause and what are you going to do about it?

Answer 27

Cause: Morale/Mediocrity and community dissatisfaction w/ police Fix: -Officers not explaining their actions - training -Actively supervise, go to calls -Moral courage to Address issues immediately -Professional policing training. -Emphasis on Dept. Values of respect and fairness -Set examples by how we perform on calls and how we handle people. -Remember these people are our future jurors and voters on our judges and contracts. Every citizen contact is an opportunity to sell the dept. -Personal story: what if it was your mom? Just because you have the right to do something doesn’t mean it is the right thing to do.

Question 28

Structured Oral Explain your decision making process?

Answer 28

-Gather information -Consider various solutions and solicit input from trusted resources -Is the decision consistent with my objectives, ethical, and legal -Effectively communicate the decision. -Follow-up to evaluate its effectiveness and adjust as needed - Is the decision unbiased and procedurally just

Question 29

Structured Oral What are we doing for 21st Century Policing

Answer 29

We have taken positive steps to be in line with the recommendations: - Use of Force Committee to ensure actions in line with best practices - Added IPA recommendations in regards to choke holds, pre-force tactics, and sanctity of human life - De-escalation training - BWC - Fair and impartial Policing training - Adopted Procedural Justice as a guiding principle - Following the 6 pillars

Question 30

Structured Oral Reduced Staffing: how to maintain services

Answer 30

Reduced staffing is challenge, yet forces collaboration and creativity: - Invest more in our officers and our community leaders - Provide both with better technology and crimefighting tools - Train officers to be first responders and investigators - Train community in how not to be a victim - Leverage technology to put us where we need to be at the right time - Predictive policing - Re-Prioritize reported incidents

Question 31

Community BWC to civilians

Answer 31

We are committed to outfitting all officers for transparency and accountability - Program developed with input from the community - Privacy protection is a priority at all times when practical - Useful to rapidly address complaints - Should not be terminated until the conclusion of the encounter - Not required to activate during non-enforcement contacts, with request of Victims and witnesses, privileged conversations

Question 32

Structured Oral Morale

Answer 32

Morale is the fitness of the mind to lead performance - Give credit where it is due - Recognize and reward performance - Get to know them as a son, daughter, mother, father - Celebrate their birthdays - Recognize them as individuals - Invest in them: Training - Communicate openly and honestly - Show concern for their Safety and wellness (21st century pillar)

Question 33

Structured Oral Rebuilding

Answer 33

In order to rebuild Police Trust and Legitimacy it must be the vision and mission of the department to: - Commit to Transparency and Oversight - Have effective internal and external leaders - Recruit the right people and train them properly - Work with community stakeholders to leverage advancements in technology - follow the six pillars of 21st century Policing - Commit to procedural justice

Question 34

Structured Oral Managing an issue with a Sgt.

Answer 34

A first line supervisor failing to properly supervise and oversee his/her officers can bring down morale and result in poor decision making. The leadership and compassion I display will directly impact the relationship between management and employees. 1. Verify the problem - Personnel - Training Files - Timekeeper - I.A. - Prior Supervisors 2. Define Issues - Morale - personnel - Sick - Burned out 3. Provide Captain with a quick update - Advise of plan of action 4. Take Action ensuring a caring, authentic, respectful and empathetic approach - Bring problem to Sgt Attention - Agree on a solution - Positive motivations - Timetable for change - Clarify roles and duties - Refer to resources - If not fit, relieve of duty, report to DC at 0900 5. Follow-up - Monitor Progress - Update Captain - Reiterate that I care 6. Use negative discipline as a last resort.

Question 35

Structured Oral Pre-Force Tactics

Answer 35

If no one’s life is in danger gain distance to create a reactionary gap to utilize tactics and resources to minimize the likelihood of force and gain voluntary compliance: -Ensure there is a core transaction - Evaluate the urgency, use a tactical pause. - evaluate the threat - Gather information - Utilize cover, concealment, distance to create time - Use CIT for persons in crisis - Use less lethal options

Question 36

Structured Oral Hiring/Recruiting

Answer 36

As we continue to reform and rebuild our recruiting efforts will play a critical role. - Provide and inside view of the job via ride alongs - Walk hand in hand through the process - Focus on diversity - 1 day testing process - Caring, helping and motivating mentoring - Military and athlete candidates - Re-evaluating our disqualifies to be consistent with other agencies

Question 37

Structured Oral Retention

Answer 37

For many agencies retention has become an issue. What we are doing: - Keeping them mentored - Focus on career growth - exposing them to training - Providing opportunities for specialized units & Promotion - Show them the family side of SJPD - Gain their trust by being authentic

Question 38

Structured Oral Millennials

Answer 38

Millennials are the future of our department, we must guide and accept them. We gain: - Tech Skills - Diversity - Adept at developing new processes - Higher efficiency - Adept at social media and networking They Need: - Mentoring - Reward and recognition - Caring supervision - Explanation for the purpose of assignment - Visual

Question 39

Structured Oral Technology

Answer 39

We have become a technology driven department as a smarter way of transparency and effective policing. - Crime Reporting.com - Crime Mapping.com - Neighborhood Camera registration - BWCs

Question 40

Structured Oral Succession Planning

Answer 40

Invest in our people through accurate assessments - Identify leaders - Provide them with necessary training - Expose them to experiences and challenges - Mentor the best and develop the rest

Question 41

Structured Oral Officer Safety

Answer 41

• Fielding paycars when needed - Leveraging technology to assess and obtain information about an address before arrival - Maintaining Priority dispatching - Silent alram dispatch protocols - Ballistic car door project - More long guns on the street - Ofc. Wellness - Skill sharpening and De-escalation

Question 42

Structured Oral Citizen confidence in police

Answer 42

When the community does not have confidence in police it require immediate attention: - Verify that the information is valid by reaching out to community leaders leveraging technology to conduct surveys - Identify issues and table top ideas wit community leaders - Encourage officers to take part in community events - non-enforcement - Build trust and legitimacy by being accountable and transparent - Follow up meetings to assess progress

Question 43

Community Officers not responding to calls

Answer 43

I apologize you feel this way. Believe me we want to answer your needs in a timely fashion. Let me share what we are doing to reduce our response times and ensure we are answering those calls for help. - We have a prioritizing system for calls 1-6. 1 & 2 require a quick response - We have increased our staffing in patrol and some of our specialized units. - We send out overtime cars when needed for staffing - We leveraged technology to automatically dispatch the closest officers to priority calls. - We are recruiting nationally to bring more officers to the PD - First line supervisors review all reported incidents. - Don’t give up on us, keep calling

Question 44

Structured Oral What have I done

Answer 44

Raised with a strong work ethic and strong moral convictions. Pre SJPD: - Lifeguard - Aquatics manager - EMT - SJSU Cadet - Reserve Officer For Santa Clara As an officer: - embraced the opportunity to work in the same division I grew up and live, foothill - sought opportunities for growth - 1st group of PICS training - 2nd class of rifle specialist - paid out of pocket to attend firearms courses - Worked 3 specialized units - Became a team leader in MERGE As a SGT: - 3 years as a midnight sergeant - invested in my officers, conducted training. all went on to special ops. - MERGE Sgt. - Started a 3 year process to obtain a 2nd bearcat - Designed, found funding and developed the MERGE Sim house. - Managed the transition of Explosive breaching from Bomb to MERGE - Developed new procedures for MERGE operations - Developed officers for promotion - FTO Sgt - Managed all of foothill division swingshift FTOs on two sides of the week. - Took point on the New active shooter protocol training collaboration with Fire - Training Unit - Managed all the training for outside agencies - Managed POST contracted training programs including budgeting and billing. - Wrote curriculum for CPT classes: - Deescalation - Active Shooter - Wrote grants for training courses - Use of force SME - Less Lethal SME Personal: - Adjunct professor of criminology and police procedure at a Jr College 4 years - Instructor for 3rd Degree on Critical incident management. -Happily married for 21 years w/ 2 kids

Question 45

Structured Oral What have I done for my community

Answer 45

I grew up in DM and live now in DP with a strong connection to Foothill Division. Volunteered - St. John Vianney church events - Boy scouts - Teaching the boys shooting and canoeing - On Principal Laguna’s advisory council for Silver Creek high school - Trained the members of Emanuel Baptist church on active shooter precautions - Still work with deacon Frank Ellis on steps to keep his parishioners safe

Question 46

Structured Oral Leadership Style

Answer 46

Began learning leadership as the Aquatics manager at Raging Waters. lessons I learned there: - Never ask anyone to do something you are not will ing to do yourself and at times get dirty and do it with them - always ask, never tell As a MERGE TL: - Treat everyone with dignity and respect. - lead by example - work harder than everyone else - set a standard for performance As a Supervisor: - never raise your voice - Adjust your approach for personality - show poise and confidence under pressure - solicit input from subordinates - empower subordinates - nurture inovation - accept criticism from subordinates - maintain lines of communication - don’t be afraid of difficult conversations

Question 47

Structure Oral Role of the LT

Answer 47

• Oversees Department’s community policing efforts - Plans, assigns, reviews and supervises work of department members. - Ensures enforcement of the laws - Enforces rules and regulations - Interpret orders and directives - Advise and assist subordinates - Ensure development and implementation of assigned programs

Question 48

Community Organizations

Answer 48

Prevention: - Catholic Charities - STAND - Striving for Achievement for a New Direction - Asian Americans for Community Involvement Intervention: - Safe school campus initiative -California Youth Outreach - Breakout Prison Outreach - The Firehouse Community Development Corp. -Fresh Lifelines for Youth - Clean Slate Tattoo Removal