Stress in the Workplace Flashcards

1
Q

What is Stress?

A

Stress is a state of tension experienced by individuals facing extraordinary demands, constraints, or opportunities

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2
Q

Stressor

A

is anything that causes stress.

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3
Q

Types Of Stress

A

Constructive Stress

Destructive Stress

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4
Q

Constructive Stress

A

encourages effort, increases performance, stimulates creativity, enhances diligence

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5
Q

Destructive Stress

A

lack of energy, bad attitude, poor self-esteem, lowered performance, workplace rage

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6
Q

Examples Of Constructive Stress

A

Deadlines
Profit sharing
Promotion
Wages

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7
Q

Examples Of Destructive Stress

A

Unrealistic expectations
Demanding boss
Role conflicts
Career progress too slow
In a job that doesn’t match talents

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8
Q

Destructive Stress Can Lead To

A

Job Burnout

Workplace Rage

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9
Q

Job Burnout

A

a form of physical and mental exhaustion that can be incapacitating personally and in respect to work.

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10
Q

Workplace Rage

A

is overtly aggressive behaviour toward co-workers or the work setting.
Turnover
Absenteeism
Accidents
In couples, stress in one person is transferred to the other

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11
Q

Personal and Health issues related to stress

A

Too much stress can reduce resistance to disease and increase the likelihood of physical and or mental illness

Increase of health problems (hypertension, ulcers, muscle aches, overeating, substance abuse, depression)

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12
Q

Work Factors

A

have potential to create job stress

Examples:
Unrealistic work deadlines
Long hours
Excessive e-mails
Unwelcome or unfamiliar work

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13
Q

Restructuring

A

Any change to your work/workplace
Physical (new workspace)
Digital
Work assignment (tasks)
Work relationships (coworkers/ reporting)

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14
Q

Personal Factors

A

Such individual characteristics as needs, capabilities, and personality can influence how one perceives and responds to the work situation.

Examples include:
Individual needs (need for achievement, perfectionism, etc.)
Family events
Economics (potential layoffs)
Personal issues (family, mental health)

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15
Q

Why should Managers care?

A

Humanitarianism
Productivity
Creativity
Return on investment:

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16
Q

Humanitarianism

A

managers have a humanitarian responsibility to ensure that they are not negatively affecting the health of their employees

17
Q

Productivity

A

healthy employees are absent less often, make fewer errors and have less turnover

18
Q

Creativity

A

healthy employees are more creative and more likely to take reasonable risks

19
Q

Return on investment

A

when poor heath removes an individual’s contribution to the organization, there is no return on the time and money invested in that employees

20
Q

Wellness programs

A

Not only focuses on reducing stress but also keeping employees healthy

Examples of wellness programs: Puppy play, Work gym, recreational activities (Volleyball, ping pong), nap stations, Smoothie bars

21
Q

Stress Reduction Techniques used in organizations

A

meditation
time management training
flex time

22
Q

General Tips for stress reduction

A

Take control of the situation: Do your best; know your limits.

Pace yourself: Plan your day to do high-priority things first, but stay flexible.

Open up to others: Discuss your problems, fears, and frustrations with those who care about you.

Do things for others: thing of others.

Exercise: engage in regular physical activity.

Balance work and recreation: Schedule time for recreation, including vacations from work!