Conflict management Flashcards
What is conflict?
A disagreement, dispute, fight, confrontation, feud, conflicts have many terms
an incompatibility between two or more opinions, principles, or interests
Healthy conflict is constructive, while unhealthy conflict is destructive
Substantive
deal with disagreements or arguments regarding tasks, goals, job assignments, how to allocate resources, or really any other issues with regard to the team’s actual work and work processes.
Affective/ Emotional Conflict
has to do with disagreements resulting from individual feelings - anger, dislike, distrust, resentment, fear, etc.
This is generally the result of interpersonal issues among team members
Types of Conflict
The two main categories of conflict are substantive and emotional
Causes of Workplace Conflict
working conditions,
difficult personalities, and
restructuring.
Workplace Conditions
The day-to-day working conditions of employees and teams have a huge impact on their attitudes, feelings, and performance.
If a working condition is perceived to be poor, it can create conflict between an employee and management within the organization.
Different Personalities
A common source of workplace conflict revolves around personal disagreements and tensions.
Different people have different viewpoints, different backgrounds and experiences, and different attitudes. It is often a great challenge in meshing these differences when working on a team.
Restructuring
Restructuring is something that happens on a regular basis within businesses and organizations.
Conflict Management Styles
Avoidance
Accommodation
Competition
Compromise
Collaboration
Avoidance
This really means just doing nothing and attempting to avoid a conflict in the hopes that it will just go away.
Lose/Lose
Accommodation
About being cooperative, but not assertive.
The goal here is to achieve harmony while not creating any further conflict
Lose/Win
Competition
Often referred to as authoritative command.
The person generally works against the wishes, views, and perspectives of others and does what they feel is best.
Often times a solution is pushed through just based on authority/ skills
Does not address root cause
Future/similar conflicts are likely
Win/Lose
Compromise
This means giving up something, and potentially gaining something.
Nobody can ever get everything they want in this scenario
Lose/Lose
Collaboration
referred to as a problem-solving approach.
Here we have a high level of cooperation, and a high level of assertiveness.
This conflict management approach tries to satisfy everyone’s concerns and issues by really working through differences and truly solving the problem so that everyone experiences a win.
Win/Win
