Communication Process

Question 1

Sender

Answer 1

This is the person, individual, or group who intends to convey the message.

The intention here is to pass the information and/or ideas to others.

Question 2

Message

Answer 2

This is the general idea or purpose of the communication.

This is the actual subject matter of the communication - it might be an opinion, a view, a suggestion, an attitude, a feeling, an order, etc.

Question 3

Encoding

Answer 3

Happens through the sender and the message. Most often this involves words, but could just as easily be actions, images, symbols, etc.

Question 4

Medium and Method

Answer 4

This is how the message is actually communicated.

The sender must select the most appropriate medium to pass along the message.

This might be a formal or informal channel.

Question 5

An informal medium or channel

Answer 5

is a personal conversation, a quick text,

Question 6

A formal channel/medium

Answer 6

is a written email sent to staff, an office memo,
a formally written report, etc.

Question 7

Noise

Answer 7

These are things/actions/perceptions that might get in the way of transferring the message to the intended party.

This might actually be noise

A goal of the communication process is to reduce as many elements of noise and potential barriers as possible.

Question 8

Receiver

Answer 8

This is the group or person who is receiving the message - the intended recipient of the message.

A natural process of the receiver is to decode the message.

Decoding is the receiver’s interpretation and extraction of the message’s meaning.

Just because a message is delivered, and heard, does not automatically mean that it is fully understood, or interpreted correctly

Question 9

Process Barriers

Answer 9

A blocked or broken step will become a natural communication barrier.

consider the following encoding barrier - On a trip to Spain, Frank cannot understand his waiter at a restaurant because his fluency in the Spanish language is quite poor. This is also a process barrier. How can we eliminate or reduce process barriers?

Question 10

Physical Barriers

Answer 10

Any form of physical distraction can be considered a physical communication barrier.

Question 11

Misunderstanding of semantics

Answer 11

The meaning of the words we use to convey a message might be distorted - words the sender might use to convey a message, may be interpreted differently by the receiver

Question 12

Poor Written or Oral Expression

Answer 12

words must be well chosen and properly used to express the sender’s intentions.

Using words that are not understood by the receiver can be a challenge

Using words and phrases that over complicate the message to sound smart or more important

Many people in the workforce today do not express themselves well in writing, forcing employers to spend money to train their employees

Question 13

Cultural differences

Answer 13

Cultures views and beliefs allow them to interpret actions and cues differently than others

Question 14

Poor Choice of Channels

Answer 14

a communication channel is the medium through which a message is conveyed from sender to receiver

Question 15

What is Perception?

Answer 15

Perception is the way in which people receive and interpret messages and information.

Question 16

What influences perception?

Answer 16

Perception can be influenced by things such as cultural background, past experiences, attitudes, traditions, value systems, etc.

Question 17

Stereotypes

Answer 17

Occur when someone is identified with a group or category, and then oversimplified attributes associated with the group or category are used to describe the individual.

Question 18

Halo effects.

Answer 18

Occur when one attribute is used to develop an overall impression of a person or situation.

Question 19

Effective Communication

Answer 19

Effective communication is when the message sent is fully understood

Efficient communication is using few resources to get message relayed.

Ideal is effective and efficient, not always easy to accomplish