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SRT 1020 > Strat Comms > Flashcards

Strat Comms Flashcards

1
Q

What are the 4 other reasons why you should consider developing/practicing strategic communication?

A

-Improved officer safety
-Fewer complaints and lawsuits
-Better relationships
-Decreased stress and anxiety

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2
Q

What are the key components of strategic communication?

A

Professional mindset vs Personal mindset -> Don’t let your personal feelings impact your professional duties.

-Strategies
-Professional
-Techniques
-Goals

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3
Q

What is the definition of strategic communication?

A

It’s using professional communication techniques to achieve the officers goals.

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4
Q

What is the primary tool of law enforcement?

A

The primary tool of law enforcement in Canada is GOOD COMMUNICATION .

Good communication skills lessen the need to use force, and better communication skills come from the belief that clients are human first.

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5
Q

What are the 4 core values of the Sheriff Branch

A

-Excellence
-Accountability
-Respect
-Integrity

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6
Q

What term is used to reference ANYONE that an officer may communicate with in the course of their duties?

A

Client

Used to humanize an individual.

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7
Q

What are the three steps of communication?

A
  1. Ask
  2. Tell
  3. Make
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8
Q

What are the professional communication characteristics?
(Know at least 6 for the test)

A
  1. Introduction/greeting
  2. Request or message
  3. Tone of voice
  4. Body language
  5. Eye contact
  6. Clean uniform
  7. Active listening
  8. Explain and embrace the why
  9. Address the client’s request or concern
  10. Vocabulary
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9
Q

What is jargon?

A

Is a term that describes words or phrases that a particular group or occupation uses.

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10
Q

FOIP

A

Freedom of Information and Privacy

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11
Q

How should you communicate with someone experiencing mental health issues? (8)

A

1) Be patient.
2) Repeat yourself.
3) Firm but calm tone voice.
4) Physical contact has to be limited.
5) Don’t stop self-soothing behaviours unless it’s unsafe.
6) Explain.
7) Determine understanding, give time for cognition.
8) Recognize that the individual may not be able to answer you, due to extreme fear and stress.

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12
Q

What are the 8 factors of the Strategic Communications Model

A
  1. Continuous Risk Assessment
  2. Preparation
  3. Contact
  4. Gather Information
  5. Opportunities for Compliance
  6. Close and Follow Through
  7. De-escalation
  8. Use of Force
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13
Q

Within the Strategic Communication Model, how is Continuous Risk Assessment defined?

A

Monitor and assess safety risks. Remember, that the Model is not a prescriptive step-by-step approach. Continuous Risk Assessment will enable you to move more fluidly forwards and backwards throughout the Model and according to the situation.

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14
Q

How is Preparation defined within the Strategic Communications Model?

A

Identify your goal(s); Seek out background information; Create a plan independently or with coworkers.

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15
Q

How is Contact defined within the Strategic Communications Model?

A

Introduce yourself; Build rapport; Dress and deportment; Body language; Tone of voice; Check your biases; Show empathy.

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16
Q

How is Gather information defined within the Strategic Communications Model?

A

Seek to understand the perspective of the client IN THE MOMENT; Use open questions; Practice active listening; Paraphrase the client’s thoughts into your own words; Speak to the emotion (show empathy);
Consider internal resources.

17
Q

How is Opportunities for Compliance defined within the Strategic Communications Model?

A

Gather information; Provide options; Explain what happens next.

18
Q

How is De-escalation defined within the Strategic Communications Model?

A

Revisit the steps for Opportunities for Compliance; Identify if words have failed; If words have failed, execute the next step (Use of Force); If client has complied, move to Close and Follow Through.

19
Q

How is Use of Force defined within the Strategic Communications Model?

A

If compliance is required, apply force according to policy and procedure. Remember to maintain communication if possible and/or appropriate.

20
Q

How is Close and Follow Through defined within the Strategic Communications model?

A

Summarize what the next steps are; Close the conversation; Follow through with any agreements made. Once the risk is mitigated and the goal is achieved, check in with your client about their mental and physical condition if appropriate.

21
Q

What are the three phases of anger?

A

1) Nerves: Minor nuisances that are extremely annoying to a person.
2) Hot buttons: An emotional and usually controversial issue or concern that triggers an immediate, intense reaction.
3) Amygdala Hijack: A fast and overwhelming emotional response that allows us to respond immediately to any danger, threats, and fear.

22
Q

What are the 3 psychological contributors to emotions and behaviours?

A

1) Beliefs
2) Labels
3) Self-talk

23
Q

What are the 4 methods of communication?

A

1) Verbal
2) Non-verbal
3) Written
4) Face-to-face

24
Q

What is the difference between Apathy, Empathy, and Sympathy?

A

Empathy: Is the ability to project oneself into another person’s point of view so as to experience the others thoughts and feelings. (Putting yourself in their shoes).
Sympathy: Is when you feel compassion for another person’s predicament or situation. (That sucks).
Apathy: Is a state of indifferent or the feeling of not feeling.

25
Q

What are leading questions?

A

Can direct an individual towards a specific type of response by placing emphasis on an assumption.

26
Q

Important note on de-escalation:

A

De-escalation is a process rather than a solution.

27
Q

What are threat cues?

A

Perceptions, either audible or visual that will raise your level of awareness and prepare you for an escalating confrontation.

28
Q

What are triggers?

A

Things that are said or done that can set someone off. It can be verbal, but also non-verbal via body language.

29
Q

To help de-escalate a client and or a situation, consider the following

A

• your body
• your voice
• your words
• your attitude
• your safety
• your resoruces

30
Q

What is cooperation?

A

Working together with someone to achieve a common goal or outcome.

31
Q

What is compliance?

A

Implies immediacy and something that has to be compelled through asking, telling, making and/or force
(ASK, TELL, MAKE)

32
Q

4 Reasons to practice Strat. Communications:

A
  1. Improves officer Safety.
  2. Fewer complaints and lawsuits.
  3. Better relationships.
  4. Decreases stress and anxiety.
33
Q

Important note of de-escalation:

A

De-escalation is a process rather than a solution.

34
Q

What is manipulation?

A

To manage or use a process to one’s own advantage and to serve one’s selfish purpose.

SRT 1020 (19 decks)

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