FINAL EXAM Flashcards
4 Core Components of Emotional Intelligence
(SA, SM, SOA, RM)
1) Self Awareness: Knowing your emotions
2) Self-Management: Controlling your emotions
3) Social Awareness: Sensing others emotions
4) Relationship Management: Communicating, Resolving Conflict, and Building Relationships
5 Leadership Practices:
(M.C.I.E.E)
1) Model the way.
2) Challenge the process..
3) Inspire a shared vision..
4) Enable others to act.
5) Encourage the heart.
Emotional Intelligence Definition (P.E.A.U.R)
Ability to PERCIEVE and EXPRESS emotion and assimilate emotion in thought. In addition, is the ability to UNDERSTAND and REASON with emotion.
7 Competencies Alberta Public Services.
(CABSDDD). Acronym
- Creative Problem Solving.
- Agility.
- Build Collaborative Relationships.
- Systems Thinking.
- Drive for Results.
- Develop Self and Others.
- Develop Networks.
3 Phases of Angry:
- Nerves: Minor nuisances that are extremely ANNOYING to a person.
- Hot buttons: An emotional and usually controversial issue or concern that TRIGGERS an IMMEDIATE , INTENSE REACTION.
- Amygdala Hijack: a FAST and OVERWHELMING emotional response that allows us to RESPOND IMMEDIATELY to any DANGER, THREATS and FEAR. Also known as Fight or Flight.
When dealing with someone who has mental health issues or addiction, you should:
- Be patient.
- Firm but calm voice.
- Explain why you are there.
- Determine if they understand you.
- Repeat yourself.
- Refrain from stopping self-soothing behaviour unless it’s harmful.
- Physical contact maybe need to be limited.
What is needed for a new notebook entry? (5)
- Date YYYY-MMM-DD.
- Time.
- Partner’s name & #.
- Location/address at time of entry.
- Weather conditions.
What are the 4c’s of report writing:
- Complete: What, why, where, when, who and how.
- Concise: no unnecessary words or details.
- Clear: Easy to read and understand.
- Correct: It’s only correct if other 3 c’s are present.
Define a prisoner escort?
The movement of an inmate by any means, including foot, motor vehicle, or aircraft.
What are the 4 escorting procedures:
- Preparation.
- Searching.
- Loading/Unloading inmates.
- Escorting officer duties.
What are the 3c’s of escort theory:
- Care.
- Custody.
- Control.
5 Control Principles:
(Use of Force)
- Pain Compliance.
- Stunning Techniques..
- Distraction Techniques.
- Balance Displacement.
- Motor Dysfunction.
What are the 5 sections of legal authority for USE OF FORCE.
- Section 25 Authorizes the authorized. PEACE OFFICER.
- Section 26: Excess of Use of force ACCOUNTABILITY.
- Section 27: Authorizes EVERYONE to use force as is reasonably necessary.
- Section 34: Use of force to Protect PERSON.
- Section 35: to Protect PROPERTY.
How do you Seize Contraband?
- It must be FOUND during a LAWFUL SEARCH or in PLAIN SIGTH.
- DOCUMENT the incident, Details, Type, Description, Time, Place, and take Photos.
- ADVISE Sgt of the INCIDENT and SEIZURE.
- Complete a REPORT, Attach PHOTOS and NOTES.
What are the 2 Types of Contraband?
STATUTE: is the possession of any item or article which is PROHIBITED by a statute. It does not include anything prohibited by policy.
Examples: Illegal DRUGS, prohib WEAPONS , Suspected STOLEN PROPERTY.
NUISANCE: Anything that is NOT ALLOWED to be in INMATE’s POSSESSION or PUBLIC’S possession when Entering a Courthouse.
Examples: Liquor, Knives, Weapons, Prescription Drugs, Jury List.