Stakeholder Management Flashcards
What are the 3 elements involved in Stakeholder Management as part of a project?
Identify
Analyse
Manager
What is a stakeholder?
Anyone who has an interest, feels affected or is in a position to influence the issue under consideration
Name 8 types of generic stakeholder
Partners Suppliers Regulators Employees Managers Owners / Shareholders Competitors Customers
What would clearly show the involvement of each stakeholder?
A RACI chart
What are the 4 elements of a RACI chart?
A chart which shows which stakeholder is;
- Responsible
- Accountable
- Consulted
- Informed
What elements of a RACI chart can you NOT have 2 of?
Responsible
Accountable
What is a business perspective?
A stakeholders view of what the focus of the business system is and what it should achieve?
What technique would you use to identify business perspectives?
CATWOE
What are the 6 elements of CATWOE?
Customer Actor Transformation Worldview Owner Environment
What elements of CATWOE are essential to the technique?
Transformation
Worldview
Is it necessary to address all of the CATWOE elements within a business perspective?
No
What order would you assess the CATWOE elements?
1 - Worldview 2 - Transformation 3 - Customer 4 - Actor 5 - Owner 6 - Environment
