Exploring the Gap Flashcards
What is a Business Activity Assessment?
A Business Activity Assessment explores the activities within a Business Activity Model in detail
Name 4 things that a Business Activity Assessment identifies
owners
descriptions
triggers / events
standards / measures
What are the 2 types of business rule?
Constraints (Legal / Policy) Operational Guidance (Procedures / Calculations)
What are the 4 elements of a process model?
- The business event (e.g. request for a loan)
- The actors involved
- The tasks associated with the various actors
- The final outcome
Name 5 options available when redesigning business processes?
jobs rolled into one multiple versions of processes workers make decisions steps performed in natural order centralised / decentralised operations
What is useful for identifying the impact of revised processes?
the POPIT model (organisation / people / I.T / processes)
What are 4 issues that can arise within Processes?
Too complex (either by design or over time)
Not communicated effectively to users
Hand-Offs (resulting in misunderstandings or delays or a diluted responsibility)
Redundancy (circumstances may have changed and people go on using old processes)
What are 4 issues that can arise within Organisation?
Structure / Departmental Boundaries
Roles and Responsibilities
Resources
Customer / Supplier Relationships
What are 4 issues that can arise within People?
Recruitment (using wrong methods)
Training (inadequate for roles)
Appraisal (assessing the right things?)
Motivation / Reward (e.g. goal is customer satisfaction but measurement is based on calls closed this is conflicting)
What are 5 issues that can arise within I.T?
Accessible (this can include online guidance - allowing users to get the info required to make a decision)
Relevant
Integrated (poorly integrated systems result in duplication of information e.g. SLBS)
Usable
Adaptable / Scalable
