Staff Management 2 Flashcards by Steven Midgley

What has replaced “speak up”

Kia Tu

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What is the purpose of Kia tu

Prevent/resolve harmful behaviour at work,

such as bullying, harassment, discrimination, sexual harassment and racial harassment

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The responsibilities of our people leaders are to

Monitor work environments 
Address concerns 
Promote culture
Report unacceptable behaviour. 
Ensure teams aware of processes
Ensure support 
Adjust reporting lines if needed
Assign responsibility if conflict of interest 
Provide support

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How can employee report/address concerns

Address them selves
Raise with manager
Report via Kia Tu portal ( phone or online)
Go direct to PPCM
Area/district commander 
National manager 
IPCA

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Protected disclosure: Employee are immune from civil, criminal or disciplinary proceedings relating to disclosure. What are the 3 reasons identify may be released

1 Employee consents
2 essential for investigation
3 to comply with natural justice

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Code of conduct. It is a requirement For employees to notify supervisor if they are subject to what

Charges
Drink drive infringement
Suspended driver 
Infringement over 40km
Protection order respondent
Charge or infringement that could lead to D/L suspension

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Independent police conduct authority 1988.
Section 12 function of authority (IPCA)
Receive complaints of

misconduct 
Neglect of duty 
Concern police practice/ policy procedures
Investigate 
Take action

Receive complaints before and after 1989

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IPCA not authorised to investigate matters relating to

Terms conditions of service

Of any police employee

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IPCA 1988 section 13. Commissioner must notify authority of what incidents

Incidents involving death or serious bodily harm or hospitalised as a result of police action

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IPCA 1988 section 13. What is serious bodily harm

Fracture
Deep laceration 
Injury to internal organ
Impairment of bodily function
Blow to head 
Concussion
Injury/admission to hospital 
Allegation of sexual assault

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When should commissioner give to IPCA written notice setting out particulars of an incident resulting in death or serious bodily harm

When employee acting in the execution of duty causes or appears to cause death or serious bodily harm to any person

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IPCA section 15. Duty of commissioner to notify. when must notification be given

No later than 5 working days after receipt of complaint

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IPCA 1988 . Section 20 duty of commissioner to report to authority police investigation of a complaint. What is the time frame for this

No later than two months after completion of complaint
Must inform when
Complaint upheld- action taken or proposed
Complaint settled via conciliation

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IPCA section 20. What should the commissioner supply to IPCA

1 Material to enable them to assess the police investigation
2 commissioner may consult with IPCA for action on complaint before reporting to authority.

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Police investigation and complaints

Key principles underpinning police complaint process what are they

Investigation conducted fair, timely, effective manner
Ensure all steps taken to investigate
Investigated, good practice, without bias, or conflict of interest
Rights explained and informed of allegations
Right to respond

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IPCA categorisation what are categories

A. B. C. D

A is serious complaint. Authority may conduct own investigation

B is serious/ significant police investigation. Authority full review

C is authority considers matter capable of resolution. Police investigate

D. Is minor matter. No need for authority involvement

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When may commissioner notify authority of matter involving criminal offending serious misconduct

When matter significant public interest that puts reputation of police at risk
Ie non injury pursuit with significant damage
Self harm in cell block
Use of force likely to put reputation at risk

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What should the initial action be when Taking a police complaint

Treat with courtesy, respect, compassion
Receive and action complaint properly
Advice then of procedures for action of complaint

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If employee is subject to a complaint and only person at the station what should they do

Submit brief report to DPCM
DC - National manager

Who will arrange for independent person to take complaint

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Districts notify complaints to the director of PPC at PNHQ who in turn notify the authority. What must District not do

Do not notify Authority directly go to the Director PPC

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What is a expression of dissatisfaction

Sirens at night
Trainee police drivers driving around streets
Complaint re not seeing police on the beat

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Who is responsible for the oversight of investigations in to complaints about conduct of police

The director PPC. Section 13 of IPCA act 1988 require police notify death serious bodily harm

Minor complaints about police can generally be actioned by managers with over sight by who

The district prof conduct manager or HR advisor.

Police investigations into all complaints are subject to over site by who

IPCA

If you as a police employee receive a complaint what must you do

Report to supervisor who will Issue instructions Refer file to district prof conduct who will inform director PPC

Police complaint and investigation updates District commander must update director PPC how often

Monthly

Investigation police complaint With Matters of significance which are subject to commissioners notification how often must the District PCM update national manager

Weekly Update must include status and developments and timeline of tasks outstanding

Early intervention there are four phases what are these

Identification Analysis Engagement/ intervention Feedback and follow up

What best describes early intervention

Preventive in nature, aimed at engaging employees in remedial and supportive manner

How can early intervention be implemented

Self referral Peers Supervisor Early intervention database

Four phases of early intervention

Identification Analysis engagement/intervention Feedback and follow up

Early intervention data can not be disclosed unless

Prevent or lesson serious threat to public Health and safety to life health of person Law avoid prejudice Part of court process

When is early intervention not suitable

Criminal Disciplinary Performance issues

What is a conflict of interest

A conflict of interest means a conflict between a public duty and private and/or personal interest

What are the four definitions of conflict of interest | Clue think others

Actual Perceived Potential Other interests

Internal investigation it is essential that these are independent. All investigators assigned to cat A and B must complete what document

Independence of investigation conflict of interest declaration form

For IPCA investigation C and D when must the independence of investigation conflict of interest declaration form be completed

If a actual, perceived or potential conflict of interest exists

Providing written character references. Police employee may only do what

Provide written reference as private individual only and should not sign off using their police job titles or use police letterhead.

For spouses who work in the same group, service centre or area/ district what can be used

Conflict of interest management plan

What strategies can we use to manage risk around conflict of interest

``` Note conflict only if no bias Obtain agreement Impose oversight Assign work to another employee Assign work out of district/group Employee step back from role causing conflict Assess conflict high - low Support staff when arises Monitor ```

Professional boundaries steps to keep yourself and others safe

``` Take responsibility for Maintaining prof boundaries Document contact in nia Involve support person Keep supervisor informed Consider the cultural values Raise concerns with colleague Develop a plan of contact ```

What is trauma

Distressing Event or experience that can have an impact on your ability to cope and function

Trauma what support is provide

1 initial assessment by wellness advisor Referrals to psychologists mandatory following critical incident Exceptional circumstances

Psychologist appointment will not occur earlier than 72 hours and second appointment should occur

10 days post incident

Who must take lead role around initiating and managing the rehab of employee following work absence

Supervisor

Medical certificate must be provided for all ACC absences when must a new medical certificate be submitted

Before end of employee previous Med cert

If work injury a incident report must be completed in what time frame

48 hours

What is a work related injury

Accident or events at work Gradual disease or infection Hearing loss Mental injury

Who is covered for work injury claim

Permanent employees Fixed term Casual employees

Return to work process first five days Manager must

Inform wfm If work related. Incident report within 48 hours Contact employee within 2 day Obtain med cert of over 5 days Complete leave request and attach med cert Organise light duties if clear for return to work

Return to work process Ten days plus

Med Certs to H and safety advisor and acc payroll Arrange meeting to develop return to work plan May include Gb. A&S. advisor and RTW advisor. Weekly contact- support Forward and signed return to work plan to H&S advisor or RTW advisor.

Return to work Obligations

Complete and submit managers weekly rehab monitoring for GB case manager injuries

On receipt of personal grievance what must HR do

Send copy to employment relations at PNHQ