Staff Management 2 Flashcards
What has replaced “speak up”
Kia Tu
What is the purpose of Kia tu
Prevent/resolve harmful behaviour at work,
such as bullying, harassment, discrimination, sexual harassment and racial harassment
The responsibilities of our people leaders are to
Monitor work environments Address concerns Promote culture Report unacceptable behaviour. Ensure teams aware of processes Ensure support Adjust reporting lines if needed Assign responsibility if conflict of interest Provide support
How can employee report/address concerns
Address them selves Raise with manager Report via Kia Tu portal ( phone or online) Go direct to PPCM Area/district commander National manager IPCA
Protected disclosure: Employee are immune from civil, criminal or disciplinary proceedings relating to disclosure. What are the 3 reasons identify may be released
1 Employee consents
2 essential for investigation
3 to comply with natural justice
Code of conduct. It is a requirement For employees to notify supervisor if they are subject to what
Charges Drink drive infringement Suspended driver Infringement over 40km Protection order respondent Charge or infringement that could lead to D/L suspension
Independent police conduct authority 1988.
Section 12 function of authority (IPCA)
Receive complaints of
misconduct Neglect of duty Concern police practice/ policy procedures Investigate Take action
Receive complaints before and after 1989
IPCA not authorised to investigate matters relating to
Terms conditions of service
Of any police employee
IPCA 1988 section 13. Commissioner must notify authority of what incidents
Incidents involving death or serious bodily harm or hospitalised as a result of police action
IPCA 1988 section 13. What is serious bodily harm
Fracture Deep laceration Injury to internal organ Impairment of bodily function Blow to head Concussion Injury/admission to hospital Allegation of sexual assault
When should commissioner give to IPCA written notice setting out particulars of an incident resulting in death or serious bodily harm
When employee acting in the execution of duty causes or appears to cause death or serious bodily harm to any person
IPCA section 15. Duty of commissioner to notify. when must notification be given
No later than 5 working days after receipt of complaint
IPCA 1988 . Section 20 duty of commissioner to report to authority police investigation of a complaint. What is the time frame for this
No later than two months after completion of complaint
Must inform when
Complaint upheld- action taken or proposed
Complaint settled via conciliation
IPCA section 20. What should the commissioner supply to IPCA
1 Material to enable them to assess the police investigation
2 commissioner may consult with IPCA for action on complaint before reporting to authority.
Police investigation and complaints
Key principles underpinning police complaint process what are they
Investigation conducted fair, timely, effective manner
Ensure all steps taken to investigate
Investigated, good practice, without bias, or conflict of interest
Rights explained and informed of allegations
Right to respond
IPCA categorisation what are categories
A. B. C. D
A is serious complaint. Authority may conduct own investigation
B is serious/ significant police investigation. Authority full review
C is authority considers matter capable of resolution. Police investigate
D. Is minor matter. No need for authority involvement
When may commissioner notify authority of matter involving criminal offending serious misconduct
When matter significant public interest that puts reputation of police at risk
Ie non injury pursuit with significant damage
Self harm in cell block
Use of force likely to put reputation at risk
What should the initial action be when Taking a police complaint
Treat with courtesy, respect, compassion
Receive and action complaint properly
Advice then of procedures for action of complaint
If employee is subject to a complaint and only person at the station what should they do
Submit brief report to DPCM
DC - National manager
Who will arrange for independent person to take complaint
Districts notify complaints to the director of PPC at PNHQ who in turn notify the authority. What must District not do
Do not notify Authority directly go to the Director PPC
What is a expression of dissatisfaction
Sirens at night
Trainee police drivers driving around streets
Complaint re not seeing police on the beat
Who is responsible for the oversight of investigations in to complaints about conduct of police
The director PPC. Section 13 of IPCA act 1988 require police notify death serious bodily harm
Minor complaints about police can generally be actioned by managers with over sight by who
The district prof conduct manager or HR advisor.
Police investigations into all complaints are subject to over site by who
IPCA
If you as a police employee receive a complaint what must you do
Report to supervisor who will
Issue instructions
Refer file to district prof conduct who will inform director PPC
Police complaint and investigation updates
District commander must update director PPC how often
Monthly
Investigation police complaint
With Matters of significance which are subject to commissioners notification how often must the District PCM update national manager
Weekly
Update must include status and developments and timeline of tasks outstanding
Early intervention there are four phases what are these
Identification
Analysis
Engagement/ intervention
Feedback and follow up
What best describes early intervention
Preventive in nature, aimed at engaging employees in remedial and supportive manner
How can early intervention be implemented
Self referral
Peers
Supervisor
Early intervention database
Four phases of early intervention
Identification
Analysis
engagement/intervention
Feedback and follow up
Early intervention data can not be disclosed unless
Prevent or lesson serious threat to public
Health and safety to life health of person
Law avoid prejudice
Part of court process
When is early intervention not suitable
Criminal
Disciplinary
Performance issues
What is a conflict of interest
A conflict of interest means a conflict between a public duty and private and/or personal interest
What are the four definitions of conflict of interest
Clue think others
Actual
Perceived
Potential
Other interests
Internal investigation it is essential that these are independent. All investigators assigned to cat A and B must complete what document
Independence of investigation conflict of interest declaration form
For IPCA investigation C and D when must the independence of investigation conflict of interest declaration form be completed
If a actual, perceived or potential conflict of interest exists
Providing written character references. Police employee may only do what
Provide written reference as private individual only and should not sign off using their police job titles or use police letterhead.
For spouses who work in the same group, service centre or area/ district what can be used
Conflict of interest management plan
What strategies can we use to manage risk around conflict of interest
Note conflict only if no bias Obtain agreement Impose oversight Assign work to another employee Assign work out of district/group Employee step back from role causing conflict Assess conflict high - low Support staff when arises Monitor
Professional boundaries steps to keep yourself and others safe
Take responsibility for Maintaining prof boundaries Document contact in nia Involve support person Keep supervisor informed Consider the cultural values Raise concerns with colleague Develop a plan of contact
What is trauma
Distressing Event or experience that can have an impact on your ability to cope and function
Trauma what support is provide
1 initial assessment by wellness advisor
Referrals to psychologists mandatory following
critical incident
Exceptional circumstances
Psychologist appointment will not occur earlier than 72 hours and second appointment should occur
10 days post incident
Who must take lead role around initiating and managing the rehab of employee following work absence
Supervisor
Medical certificate must be provided for all ACC absences when must a new medical certificate be submitted
Before end of employee previous Med cert
If work injury a incident report must be completed in what time frame
48 hours
What is a work related injury
Accident or events at work
Gradual disease or infection
Hearing loss
Mental injury
Who is covered for work injury claim
Permanent employees
Fixed term
Casual employees
Return to work process
first five days
Manager must
Inform wfm
If work related. Incident report within 48 hours
Contact employee within 2 day
Obtain med cert of over 5 days
Complete leave request and attach med cert
Organise light duties if clear for return to work
Return to work process
Ten days plus
Med Certs to H and safety advisor and acc payroll
Arrange meeting to develop return to work plan
May include Gb. A&S. advisor and RTW advisor.
Weekly contact- support
Forward and signed return to work plan to H&S advisor or RTW advisor.
Return to work
Obligations
Complete and submit managers weekly rehab monitoring for GB case manager injuries
On receipt of personal grievance what must HR do
Send copy to employment relations at PNHQ
