Special Needs Flashcards
Special Needs Passengers consist of…
Hearing impaired Visually impaired Physically impaired Mentally disabled Adult with infant Unaccompanied minors Foreign speaking Deportees Prison
Other than briefing how else can we use to explain emergency procedures?
Briefing card and braille briefing cards
Ambulatory Passenger
Passenger who can move around the cabin unassisted
Non-Ambulatory Passenger
Passenger who cannot move around the cabin unless assisted
Self-Reliant Passenger
Passenger who is able to take care of their personal and physical needs while traveling. Does not require any extra attention.
WCHR
Assistance on ramp
WCHS
Assistance with stairs
WCHC
Carry on/off aircraft
WCHP
Partial immobility
UM
Unaccompanied Minor
Whenever possible and as needed special needs passengers should be offered a seat with the moveable armrest in a preferred row. On the DHC-8 series what are the preferred designated rows?
Rows 2 and 3
Whenever possible and as needed special needs passengers should be offered a seat with the moveable armrest in a preferred row. On the CRJ 200 what are the preferred designated rows?
Rows 2 and 3
Whenever possible and as needed special needs passengers should be offered a seat with the moveable armrest in a preferred row. On the CRJ 705 what are the preferred designated rows?
Rows 14 and 15
Passengers who are unable to sit upright during takeoff and landing due to a medical condition, may sit reclined only if;
(4 possible reasons)
- Passenger has been certified by Physician as medically unable to sit upright during takeoff and landing.
- The passenger is in a seat adjacent to the fuselage and is not seated in a row that is next to or immediately in front of an emergency.
- The seat immediately behind the passenger’s seat is vacant.
- The back of the reclined seat occupied by the medically unfit passenger does not obstruct any other person’s access to the aisle or the emergency exit.
What methods or tools can be used to give a visually impaired passenger his/her special needs briefing?
Also what other specialized briefing should they receive?
- Describe exit locations in terms of number of rolls to the exit by counting seat backs.
- Advise passenger of the location of the tactile row markers or raise characters on or below the overhead bins.
- Offer a braille briefing card.
- The appropriate brace position for that passenger since they would be unable to receive the information in an emergency demonstration.
- The location to place any service animal that accompanies the passenger.
- Familiarize the passenger with their surroundings, location of seatbelt, F/a call button, drop-down oxygen, table tray, seat recline, fresh air vent, baggage storage, proximity to lavoratory and life vest.
- Storage of Cain beside the sidewall in the overhead bin or if collapsible in the seat pocket.
