Special Assistanxe

Question 1

What is your main responsibility for passengers with additional needs?

Answer 1

To support their additional needs as much as possible

Question 2

What does the special assistance team do?

Answer 2

Clear passengers for travel and update the V-brief

Question 3

What’s oxygen to go?

Answer 3

A company that looks after all passengers that require portable oxygen concentrators inflight

Question 4

How long does a POC last for?

Answer 4

It’s battery operated and has power of 150% time of the flight

Question 5

What’s the CPAP and BIPAP machine?

Answer 5

Used for sleep apnea

Question 6

What does the CPAP-BIPAP machine do?

Answer 6

Keep airways open

Question 7

How long does CPAP last for?

Answer 7

It’s continuous

Question 8

How long does BIPAP last for?

Answer 8

Bi-flow

Question 9

What’s the requirements for a respitory support aid for someone with sleep apnea?

Answer 9

It doesn’t need to be cleared it needs to be on a approved list

Question 10

Where can you find approved CPAP/BIPAP devices?

Answer 10

Logipad/ CPAP-BIPAP guidance

Question 11

What do you do if a passenger tries to board with a respiratory device that isn’t on the approved list?

Answer 11

Tell the FSM

Question 12

When do special assistance pax board?

Answer 12

First

Question 13

What’s a determined passenger?

Answer 13

Fly even when they shouldn’t

Question 14

What things should you look out for if suspected illness pax

Answer 14

-abnormal skin colour
-movement
-fever
-sweating

Question 15

What’s a WCHR?

Answer 15

A pax that needs assistance on the ramp but can otherwise manoeuvre themselves

Question 16

What’s a WCHS?

Answer 16

A person that needs assistance on the stairs but otherwise can manoeuvre themselves

Question 17

What’s a WCHC pax?

Answer 17

A pax that is completely imobile and needs assistance in the cabin

Question 18

If a WCHC boards, what should you do?

Answer 18

Ask if they are able to assist in evacuating themselves

Question 19

If the decision has been made that the WCHC pax should be dis boarded who should you refer to?

Answer 19

Complaints resolution official procedures

Question 20

What aren’t crew allowed to do for sep ial assistant pax?

Answer 20

-Feed
-Medicate
-Toilet
-Lift

Question 21

What should you do and what does it mean if a passenger is wearing a sunflower lanyard?

Answer 21

Ask if you can offer assistance and that they or a person they are travelling with have a hidden disability