Softphone

Question 1

IVR stands for

Answer 1

IN VIRTUAL REALITY abbreviation:

Question 2

eTSP is for:

Answer 2

Transfer directory

Question 3

ALWAYS START NEW INTERACTIONS FROM

Answer 3

USE SOFT WHEN:

Question 4

BANs are always:

Answer 4

7-15 NUMERIC DIGITS

Question 5

Always speak to the ACCOUNT HOLDER to:

Answer 5

RESET PASSCODE

Question 6

To get device IMEI have them dial:

Answer 6

*#06#

Question 7

SSN stands for

Answer 7

SOCIAL SECURITY NUMBER

Question 8

BAN stands for:

Answer 8

BILLING ACCOUNT NUMBER

Question 9

IMEI stands for:

Answer 9

International Mobile Equipment Identity number

Question 10

ICCID stands for:

Answer 10

Integrated Circuit Card Identification Number abbreviation

Question 11

SIM stands for:

Answer 11

Subscriber Identity Module abbreviation:

Question 12

IMEI codes are how many digits?

Answer 12

Always 15 digits

Question 13

Give IMEI how many digits at a time?

Answer 13

Read 3 digits at a time

Question 14

Embedded Identity Document abbreviation:

Answer 14

EID stands for:

Question 15

PIN STANDS FOR:

Answer 15

PERSONAL IDENTIFICATION NUMBER abbreviation

Question 16

SMS stands for:

Answer 16

SHORT MESSAGE SERVICE abbreviation:

Question 17

MMS stands for:

Answer 17

Multimedia Messaging Service abbreviation: