Customer Connect

Question 1

View adjustment history (3):

Answer 1

1. In Customer Connect
2. Billing & Payments
3. History

Question 2

How to add Authorized user (3):

Answer 2

1. Customer Connect
2. Services
3. Click on account number
4. Add New under Wireless Authorized Users

Question 3

Start every call with:

Answer 3

1. Greet/ Ask Name
2. Issue
3. Verify CTN on account
4. Verify Full Name on account
5. Passcode (if applicable)
6. BB Facts

Question 4

How many passcode attempts do they get?

Answer 4

Three attempts at this:

Question 5

If they can’t verify the passcode in CC:

Answer 5

Use OPUS to verify

Question 6

When searching for a CANCELLED ACCOUNT:

Answer 6

Use the “DISPLAY ALL ACCOUNTS” toggle switch

Question 7

Ho to change payment profile (3):

Answer 7

1. Payment profile
2. Down Arrow
3. Edit