MST: Broadband Facts

Question 1

Broadband facts Labels are a part of what tool:

Answer 1

BB Facts are a part of this tool:

Question 2

MST BB facts also contain:

Answer 2

Mobility facts are also contained where?

Question 3

Offer BB facts when:

Answer 3

Offer at the beginning of every call:

Question 4

BB facts are SPECIFIC to what?

Answer 4

These are PLAN SPECIFIC:

Question 5

First step to sending BB Facts:

Answer 5

Search by customer’s street address:

Question 6

Second step to sending BB Facts:

Answer 6

Sort by BAN TYPE (Consumer or business):

Question 7

Third step to sending BB Facts:

Answer 7

Filter by PREPAID OR POSTPAID plans:

Question 8

Fourth step to sending BB Facts:

Answer 8

Search by FCCID or Plan Name

Question 9

FCCID can be used to:

Answer 9

Search for a specific plan on BB Facts:

Question 10

Fifth step to sending BB Facts:

Answer 10

Click SHARE LABEL to send to customer:

Question 11

SIXTH step to sending BB Facts:

Answer 11

Input customer EMAIL AND HIT SEND EMAIL:

Question 12

Multiple BB facts & Mobile facts can be selected:

Answer 12

At the same time to be sent.

Question 13

“The FCC requires AT&T to offer you broadband facts about AT&T’s plans to help you decide on a plan. Let me know if you would like me to email that to you for any of the plans we discuss today.”

Answer 13

Suggested wording at the beginning of call for BB Facts.