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Work 2 > Acronyms/ Abbreviations > Flashcards

Acronyms/ Abbreviations Flashcards

1
Q

AP stands for:

A

Autopay abbreviation:

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2
Q

PB stands for:

A

Paperless Billing abbreviation:

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3
Q

BAN stands for:

A

Billing account number abbreviation:

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4
Q

BRE stands for:

A

Buyer’s remorse Exchange acronym:

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5
Q

Define BRE:

A

When a customer change’s mind & returns equipment:

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6
Q

CBR stands for:

A

Can Be Reached phone number abbreviation:

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7
Q

CLG stands for:

A

Consumer Loyalty Group abbreviation:

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8
Q

CLG other name:

A

Retention Department abbreviated name:

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9
Q

CPNI stands for:

A

Customer Proprietary Network Information abbreviation:

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10
Q

CRU stands for:

A

Company Responsibility User abbreviation:

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11
Q

Define CRU:

A

Abbreviation for what business accounts are called:

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12
Q

CTN stands for:

A

Customer’s telephone number abbreviation:

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13
Q

DLC stands for:

A

Device life cycle website abbreviation:

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14
Q

IRU stands for:

A

Individual Responsibility User abbreviation:

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15
Q

FAN stands for:

A

Foundation Account Number discount abbreviation:

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16
Q

NUG stands for:

A

Next Up Upgraded device trade-in program abbreviation:

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17
Q

OLAM stands for:

A

On line account manager abbreviation:

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18
Q

PAC stands for:

A

PORT AND ACTIVATIONS CENTER department abbreviation:

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19
Q

POS stands for:

A

POINT OF SALE abbreviation:

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20
Q

SIT stands for:

A

STOLEN IN TRANSIT acronym:

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21
Q

SPI stands for:

A

SENSITIVE PERSONAL INFORMATION abbreviation:

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22
Q

TLG stands for:

A

TELEGENCE abbreviation:

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23
Q

AER stands for:

A

ACKNOWLEDGEMENT, EMPATHY, REASSURANCE abbreviation:

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24
Q

AYS stands for:

A

AT YOUR SERVICE abbreviation:

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25
Q

AYS BEHAVIORS (6):

A

This is Called what?
1. GREET
2. UNDERSTAND
3. RECOMMEND
4. CONFIRM
5. EDUCATE
6. THANK

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26
Q

STS stands for:

A

SET THE STAGE abbreviation:

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27
Q

FORTE is the acronym for (5):

A

Acronym for:
1. FAMILY
2. OCCUPATION
3. RECREATION
4. TRAVEL
5. ENTERTAINMENT

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28
Q

OPUS is the acronym for:

A

ONE POINT UNIVERSAL SYSTEM acronym:

29
Q

SMS is the abbreviation for:

A

SHORT MESSAGE SERVICE abbreviation:

30
Q

TS&R is the abbreviation for:

A

TROUBLESHOOT & RESOLVE APP abbreviation:

31
Q

eTSP is used to:

A

What is used to transfer the customer?

32
Q

VOC is the acronym for:

A

Acronym for VOICE OF THE CUSTOMER

33
Q

IMEI stands for:

A

Abbreviation for INTERNATIONAL MOBILE EQUIPMENT IDENTITY number

34
Q

An IMEI is how long:

A

This number is always 15 digits long.

35
Q

RMA stands for:

A

RETURN MERCHANDISE AUTHORIZATION number abbreviation:

36
Q

AIR Care tool is the acronym for:

A

AS I RECALL Tool acronym:

37
Q

MST is the abbreviation for:

A

Mobile Sales Tool abbreviation:

38
Q

UID is the abbreviation for:

A

USER IDENTIFIER abbreviation:

39
Q

BB Facts is the abbreviation for:

A

BROADBAND FACTS abbreviation:

40
Q

FCCID is the abbreviation for:

A

Abbreviation for Federal Communications Commission Identification number

41
Q

NAV is the acronym for:

A

Acronym for NATIONAL ADDRESS VALIDATION tool:

42
Q

GPON is the acronym for:

A

Acronym for: GIGABIT ETHERNET PASSIVE OPTICAL NETWORK

43
Q

FTTN is the abbreviation for:

A

Abbreviation for FIBER TO THE NODE

44
Q

FTTN-BP is the abbreviation for:

A

Abbreviation for FIBER TO THE NODE - BINDING POST:

45
Q

DOS is the abbreviation for:

A

DESIGNATED OPERATOR SERVICES abbreviation:

46
Q

LUA is the abbreviation for:

A

LIVING UNIT ADJUSTMENT abbreviation:

47
Q

MDU is the abbreviation for:

A

MULTI DWELLING UNIT abbreviation:

48
Q

NAFG is the abbreviation for:

A

NATIONAL ADDRESS FILTER GROUP abbreviation

49
Q

IPTV is the abbreviation for:

A

INTERNET PROTOCOL TV

50
Q

VOIP is the acronym for:

A

VOICE OVER INTERNET PROTOCOL acronym:

51
Q

HSIA is the abbreviation for:

A

HIGH SPEED INTERNET ACCESS abbreviation:

52
Q

ADSL is the abbreviation for:

A

ASYMMETRICAL DIGITAL SUBSCRIBER LINE abbreviation:

53
Q

FBS is the abbreviation for:

A

FIBER BROADBAND SERVICE abbreviation:

54
Q

FWI is the abbreviation for:

A

FLASH WITH INFORMATION abbreviation:

55
Q

GPS is the abbreviation for:

A

GLOBAL POSITIONING SYSTEM abbreviation:

56
Q

SKU is the abbreviation for:

A

STOCK KEEPING UNIT abbreviation:

57
Q

SIM is the abbreviation for:

A

Subscriber Identity Module abbreviation:

58
Q

CSS is the abbreviation for:

A

CUSTOMER SERVICE SUMMARY abbreviation:

59
Q

OTP is the abbreviation for:

A

ONE TIME PIN is the abbreviation for:

60
Q

CC is the abbreviation for:

A

CUSTOMER CONNECT is the abbreviation for:

61
Q

SSN is the abbreviation for:

A

SOCIAL SECURITY NUMBER abbreviation:

62
Q

ICCID is the abbreviation for:

A

Integrated Circuit Card Identification abbreviation:

63
Q

PIN is the abbreviation for:

A

PERSONAL IDENTIFICATION NUMBER abbreviation:

64
Q

ADJMT is the abbreviation for:

A

BILLING ADJUSTMENT abbreviation:

65
Q

POC is the abbreviation for:

A

POINT OF CONTACT abbreviation:

66
Q

SOA is the abbreviation for:

A

SCHEDULE OF AUTHORIZATIONS abbreviation:

67
Q

CDE is the abbreviation for:

A

CREDIT DECISION ENGINE abbreviation:

68
Q

SSO is the abbreviation for:

A

SELF-SUPPORT OPTIONS abbreviation:

69
Q

Apply ADJUSTMENTS IN:

A

These should be APPLIED IN OPUS

Work 2 (9 decks)

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