Acronyms/ Abbreviations

Question 1

AP stands for:

Answer 1

Autopay abbreviation:

Question 2

PB stands for:

Answer 2

Paperless Billing abbreviation:

Question 3

BAN stands for:

Answer 3

Billing account number abbreviation:

Question 4

BRE stands for:

Answer 4

Buyer’s remorse Exchange acronym:

Question 5

Define BRE:

Answer 5

When a customer change’s mind & returns equipment:

Question 6

CBR stands for:

Answer 6

Can Be Reached phone number abbreviation:

Question 7

CLG stands for:

Answer 7

Consumer Loyalty Group abbreviation:

Question 8

CLG other name:

Answer 8

Retention Department abbreviated name:

Question 9

CPNI stands for:

Answer 9

Customer Proprietary Network Information abbreviation:

Question 10

CRU stands for:

Answer 10

Company Responsibility User abbreviation:

Question 11

Define CRU:

Answer 11

Abbreviation for what business accounts are called:

Question 12

CTN stands for:

Answer 12

Customer’s telephone number abbreviation:

Question 13

DLC stands for:

Answer 13

Device life cycle website abbreviation:

Question 14

IRU stands for:

Answer 14

Individual Responsibility User abbreviation:

Question 15

FAN stands for:

Answer 15

Foundation Account Number discount abbreviation:

Question 16

NUG stands for:

Answer 16

Next Up Upgraded device trade-in program abbreviation:

Question 17

OLAM stands for:

Answer 17

On line account manager abbreviation:

Question 18

PAC stands for:

Answer 18

PORT AND ACTIVATIONS CENTER department abbreviation:

Question 19

POS stands for:

Answer 19

POINT OF SALE abbreviation:

Question 20

SIT stands for:

Answer 20

STOLEN IN TRANSIT acronym:

Question 21

SPI stands for:

Answer 21

SENSITIVE PERSONAL INFORMATION abbreviation:

Question 22

TLG stands for:

Answer 22

TELEGENCE abbreviation:

Question 23

AER stands for:

Answer 23

ACKNOWLEDGEMENT, EMPATHY, REASSURANCE abbreviation:

Question 24

AYS stands for:

Answer 24

AT YOUR SERVICE abbreviation:

Question 25

AYS BEHAVIORS (6):

Answer 25

This is Called what? 1. GREET 2. UNDERSTAND 3. RECOMMEND 4. CONFIRM 5. EDUCATE 6. THANK

Question 26

STS stands for:

Answer 26

SET THE STAGE abbreviation:

Question 27

FORTE is the acronym for (5):

Answer 27

Acronym for: 1. FAMILY 2. OCCUPATION 3. RECREATION 4. TRAVEL 5. ENTERTAINMENT

Question 28

OPUS is the acronym for:

Answer 28

ONE POINT UNIVERSAL SYSTEM acronym:

Question 29

SMS is the abbreviation for:

Answer 29

SHORT MESSAGE SERVICE abbreviation:

Question 30

TS&R is the abbreviation for:

Answer 30

TROUBLESHOOT & RESOLVE APP abbreviation:

Question 31

eTSP is used to:

Answer 31

What is used to transfer the customer?

Question 32

VOC is the acronym for:

Answer 32

Acronym for VOICE OF THE CUSTOMER

Question 33

IMEI stands for:

Answer 33

Abbreviation for INTERNATIONAL MOBILE EQUIPMENT IDENTITY number

Question 34

An IMEI is how long:

Answer 34

This number is always 15 digits long.

Question 35

RMA stands for:

Answer 35

RETURN MERCHANDISE AUTHORIZATION number abbreviation:

Question 36

AIR Care tool is the acronym for:

Answer 36

AS I RECALL Tool acronym:

Question 37

MST is the abbreviation for:

Answer 37

Mobile Sales Tool abbreviation:

Question 38

UID is the abbreviation for:

Answer 38

USER IDENTIFIER abbreviation:

Question 39

BB Facts is the abbreviation for:

Answer 39

BROADBAND FACTS abbreviation:

Question 40

FCCID is the abbreviation for:

Answer 40

Abbreviation for Federal Communications Commission Identification number

Question 41

NAV is the acronym for:

Answer 41

Acronym for NATIONAL ADDRESS VALIDATION tool:

Question 42

GPON is the acronym for:

Answer 42

Acronym for: GIGABIT ETHERNET PASSIVE OPTICAL NETWORK

Question 43

FTTN is the abbreviation for:

Answer 43

Abbreviation for FIBER TO THE NODE

Question 44

FTTN-BP is the abbreviation for:

Answer 44

Abbreviation for FIBER TO THE NODE - BINDING POST:

Question 45

DOS is the abbreviation for:

Answer 45

DESIGNATED OPERATOR SERVICES abbreviation:

Question 46

LUA is the abbreviation for:

Answer 46

LIVING UNIT ADJUSTMENT abbreviation:

Question 47

MDU is the abbreviation for:

Answer 47

MULTI DWELLING UNIT abbreviation:

Question 48

NAFG is the abbreviation for:

Answer 48

NATIONAL ADDRESS FILTER GROUP abbreviation

Question 49

IPTV is the abbreviation for:

Answer 49

INTERNET PROTOCOL TV

Question 50

VOIP is the acronym for:

Answer 50

VOICE OVER INTERNET PROTOCOL acronym:

Question 51

HSIA is the abbreviation for:

Answer 51

HIGH SPEED INTERNET ACCESS abbreviation:

Question 52

ADSL is the abbreviation for:

Answer 52

ASYMMETRICAL DIGITAL SUBSCRIBER LINE abbreviation:

Question 53

FBS is the abbreviation for:

Answer 53

FIBER BROADBAND SERVICE abbreviation:

Question 54

FWI is the abbreviation for:

Answer 54

FLASH WITH INFORMATION abbreviation:

Question 55

GPS is the abbreviation for:

Answer 55

GLOBAL POSITIONING SYSTEM abbreviation:

Question 56

SKU is the abbreviation for:

Answer 56

STOCK KEEPING UNIT abbreviation:

Question 57

SIM is the abbreviation for:

Answer 57

Subscriber Identity Module abbreviation:

Question 58

CSS is the abbreviation for:

Answer 58

CUSTOMER SERVICE SUMMARY abbreviation:

Question 59

OTP is the abbreviation for:

Answer 59

ONE TIME PIN is the abbreviation for:

Question 60

CC is the abbreviation for:

Answer 60

CUSTOMER CONNECT is the abbreviation for:

Question 61

SSN is the abbreviation for:

Answer 61

SOCIAL SECURITY NUMBER abbreviation:

Question 62

ICCID is the abbreviation for:

Answer 62

Integrated Circuit Card Identification abbreviation:

Question 63

PIN is the abbreviation for:

Answer 63

PERSONAL IDENTIFICATION NUMBER abbreviation:

Question 64

ADJMT is the abbreviation for:

Answer 64

BILLING ADJUSTMENT abbreviation:

Question 65

POC is the abbreviation for:

Answer 65

POINT OF CONTACT abbreviation:

Question 66

SOA is the abbreviation for:

Answer 66

SCHEDULE OF AUTHORIZATIONS abbreviation:

Question 67

CDE is the abbreviation for:

Answer 67

CREDIT DECISION ENGINE abbreviation:

Question 68

SSO is the abbreviation for:

Answer 68

SELF-SUPPORT OPTIONS abbreviation:

Question 69

Apply ADJUSTMENTS IN:

Answer 69

These should be APPLIED IN OPUS