Smaller cases Flashcards
Mr malcom mclean. How did he change the world?
1) He invented the shipping container
2) Increased efficiency and reduced costs
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3) envrionmental impact
4) Global trade expansions
- it was a hit
What was the main issue of the HD case from the quality management point of view, the key points of their change program
- At a certain point quality had deteriorated, focus was on volume. At that point, reputation of poor quality had emerged.
- Focus was on sales
- Management did not listen to employees about quality
Change program:
1) The deming approach
2) JIT, employeee involvement, statistical operator control
3) New layout
4) Kanban
5)smaller deliveries
6) Inspection
7) Changing the image
Walmart, what we’re the key principles in the logistics system
1) Centralized distribution system
- product are received at regional distribution centers and then delivered in stores
2)Lean operations and cost control
3) Cross-docking
- minimized storage costs and allows faster replenishment
4) Strategic placement of logistics center
5) Economies of scale
- thats walmarts’s leverage large scale at lower prices
6) Efficient transportation
- Walmart opperates its own fleet of truck
What we’re the key principles of Dell’s business mode from OM point of view
1) Direct model
2) First to tap into internet sales and bypass middle men
3) limited offering
4) Listen to customer
5) under the skin of customer
