Shneiderman and Plaisant's 8 Golden Rules

Question 1

What are the first 4 of the 8 golden rules?

Answer 1

1. Strive for consistency
2. Cater to universal usability
3. Offer informative feedback
4. Design dialogues to yield closure

Question 2

What are the last 4 of the 8 golden rules.

Answer 2

5. Prevent errors
6. Permit easy reversal of actions
7. Support internal locus of control
   8 Reduce short-term memory load.

Question 3

What does the heuristic Strive for consistency refer to?

Answer 3

Maps: 4

Similar situations, consistent action sequences.

Question 4

What does the heuristic Cater to universal usability refer to?

Answer 4

Everyone is different, provide interfaces for all.

Question 5

What does the heuristic Offer informative feedback refer to?

Answer 5

Maps: 1

User shouldn’t receive an error message containing a meaningless error code in the data

Question 6

What does the heuristic Design dialogues to yield closure refer to?

Answer 6

Maps: 1

Interaction is a play, there should be a beginning, middle and end. IE thank you for your purchase screen.

Question 7

What does the heuristic Prevent errors refer to?

Answer 7

Maps: 5

User shouldn’t be bombarded with errors.

Question 8

What does the heuristic Permit easy reversal of actions refer to?

Answer 8

Maps: 3

User should be able to escape a screen should they wish. IE: Can undo/redo

Question 9

What does the heuristic Support internal locus of control refer to?

Answer 9

Maps: 3

Both advanced and novice users should be able to feel in control of the interface.

Question 10

What does the heuristic reduce short-term memory load refer to?

Answer 10

Maps: 6

Users shouldn’t have to remember information across multiple pages.