Shelter Operations Responsibilities

Question 1

How would you ensure that the shelter remains a safe and supportive environment for both residents and staff?

Answer 1

I would implement clear policies that promote safety and respect, conduct regular staff training on crisis intervention and trauma-informed care, and maintain a well-kept physical environment with up-to-date emergency protocols.

Question 2

Have you had to handle guest grievances before? Can you describe how you resolved a challenging situation?

Answer 2

Yes, at Sheppard Pratt, I addressed a grievance by meeting with the resident to understand their concerns, conducting an internal review, and mediating between the resident and staff. I then implemented corrective actions and additional training to prevent future issues.

Question 3

How would you collaborate with county officials for necessary shelter repairs or maintenance?

Answer 3

I have experience working with county officials by conducting regular inspections, submitting timely repair requests, and maintaining open communication to expedite necessary repairs and secure funding for facility improvements.