Leadership & Supervision

Question 1

What experience do you have in supervising and supporting case managers and interns?

Answer 1

In roles like Residential Program Manager at Sheppard Pratt and Housing Program Manager at Homes for Hope, I supervised case managers, residential advocates, and support staff. I provided training, performance evaluations, and mentorship, while also guiding interns in developing their case management skills.

Question 2

How do you provide feedback and training to your team to improve their case management skills?

Answer 2

I conduct regular case reviews, provide constructive feedback, and offer targeted training sessions on best practices such as trauma-informed care and crisis intervention. I also encourage professional development through workshops and continuous learning opportunities.