Administrative & Compliance Flashcards
How do you ensure client records are kept confidential and in compliance with agency policies?
strictly adhere to data security protocols, ensure that all staff are trained on HIPAA and confidentiality standards, use secure systems for storing information, and conduct regular audits to verify compliance with agency policies. Client files must have a two lock entry. Such as stored in a locked room and cabinet.
A resident is experiencing a mental health crisis and is threatening self-harm. How would you respond?
I would immediately use crisis intervention techniques to de-escalate the situation while ensuring the resident’s safety, contact emergency mental health services, and follow the shelter’s crisis protocol. I would also work with the team to develop a long-term support plan for the resident.
A case manager on your team is struggling to engage a long-term homeless client. How would you support them?
I would collaborate with the case manager to identify engagement barriers, suggest alternative strategies such as modifying communication methods, and encourage the involvement of outreach teams or peer support specialists to build rapport with the client.
A county inspector visits the shelter and finds a compliance issue. How do you handle the situation?
I would address the inspector’s concerns immediately by developing and implementing a corrective action plan, ensuring that repairs or policy updates are carried out promptly, and reinforcing internal training to prevent future issues. Also write a letter to the county explaining how we address our compliance issues.
If the shelter experiences a sudden increase in guests needing services, how would you manage staff and resources to meet the demand?
I would assess current capacity, reallocate staff and resources as needed, seek additional support from community partners or volunteers, and explore emergency funding options while ensuring staff are not overwhelmed through flexible scheduling.
