Shampoo and conditioner

Question 1

The pH scale

Answer 1

The pH scale ranges from 0 to 14 
0-6.9 = Acid 
7 = Neutral
7.1-14 = Alkaline
Hair and skin has a pH of 4.5-5.5

Question 2

What pH scale is neutral?

Answer 2

7

Question 3

What pH scale is a acid?

Answer 3

0-6.9

Question 4

What pH scale is Alkaline?

Answer 4

7.1-14

Question 5

What pH are hair and skin?

Answer 5

4.5-5.5

Question 6

What effect does Acid have on the hair?

Answer 6

Acid solutions close the cuticle

Question 7

What effect do Alkaline solutions have on the hair

Answer 7

Alkaline solutions open the cuticle

Question 8

What does shampoo contain?

Answer 8

The shampoo contains an ingredient known as a surfactant (detergent) or cleansing agent

The surfactant (detergent) molecule has two parts:
hydrophilic –> Head
hydrophobic –> Tail

Question 9

What does Hydrophilic mean?

Answer 9

Head that attracts the water

Question 10

What does Hydrophobic mean?

Answer 10

Tail that attracts oil

Question 11

How shampoo works?

Answer 11

The surfactant (detergent) works as an emulsifier allowing the oil and water to mix. It also breaks down the surface tension of water, which helps remove the oil/dirt from the hair.

Question 12

Shampooing products

Answer 12

There are many varieties of shampoo available. It is important to use the correct shampoo to get the best result for your individual clients.

Varieties may include:

• Normal hair
• Dry/damaged hair
• Acid balanced
• Oily hair and scalp
• Clarifying/pre-treatment
• Anti-dandruff
• Conditioning
• Colour shampoo
• Thinning hair
• Powder dry shampoo

Question 13

What is Surface conditioners?

Answer 13

Surface Conditioners
Coat the hair shaft and restore moisture
Generally left on the hair for 1-2 minutes
Rinsed off

Question 14

What is Volumising conditioners?

Answer 14

Volumising Conditioners
Create volume in fine, limp hair;
is a form of surface conditioner
Generally left on the hair for
1-2 minutes 
Rinsed off

Question 15

What is penetrating conditioners?

Answer 15

Contain moisturisers and may contain proteins; suitable for dry, brittle, mechanically or chemically
damaged hair
These conditioners help repair
damage by working in the
cortex and on the cuticle
Follow manufacturer's instructions
for the length of time to leave
on the hair after shampooing
Rinse well

Question 16

Scalp treatments

Answer 16

These products are designed to treat:
Oily scalps
Sensitive scalps
Dandruff-affected scalps
Follow manufacturer’s instructions for use

Question 17

What is pre-treatment conditioners?

Answer 17

Pre-Treatment Conditioners
These are products that can be used prior to a colour or perm service to even out the porosity of the hair
Also known as a porosity leveller

Question 18

What is a post-treatment conditioners

Answer 18

Antioxidant Conditioners
These post-chemical treatments are used to:
Close the cuticle
Stop further chemical process
Return the hair to its natural pH
Generally left on the hair for 1-2 minutes and rinsed off

Question 19

Infection control and safety

Answer 19

Divided into four areas:
Client care prior to the service:
Includes protecting the clients’ skin and clothing.

Client care during the service: Includes detangling
the hair from ends to roots prior to and after shampooing.

Personal care: Includes washing and sanitising
hands with liquid soap and drying thoroughly to avoid
contact dermatitis.

Salon care: Includes ensuring shampoo area is
clean and tidy throughout the service.

Question 20

What is Effleurage(Eff-LUH-rahzh):

Answer 20

Light, gliding strokes made with the palms of the hands or the fingertips

Used to:
Relax the client
Distribute product (shampoo/conditioner)

Question 21

What is a Rotary message?

Answer 21

Circular movement on the scalp; applied with the fingertips

Used while cleansing the hair

Stimulates nerves and increases blood circulation

Question 22

What is Petrissage(PET-ri-sahzh):

Answer 22

Performed with thumbs and fingers; light or heavy kneading and rolling of the muscles
Performed with the palm of the hand pressing firmly over the muscles
Performed with the heel of the hand and fingers, grasping and squeezing
Generally performed from the front of the head to the back
Deeply stimulates muscles, nerves and skin glands
Promotes the circulation of blood
Used as part of a conditioning service

Question 23

What to do in the consultation?

Answer 23

Discuss the client’s expectations
and if they can be achieved
Identify the hair type and condition
Discuss previous services and
their effects on the hair
Consider the service to be provided 
Check the condition of the scalp
Question your client about contra-indications

Question 24

What is contra-indications?

Answer 24

A contra-indication is a reason that would prevent service or treatment from taking place

Contra-indications to the shampooing and conditioning service may include:
Infectious skin and scalp disorders
Cuts or abrasions on the scalp
Injuries to the treatment area or scar tissue
Allergies

Question 25

Shampoo & condition service(The 4C’s) | First C

Answer 25

1) Connect
Connect refers to:
Meeting and greeting clients with a welcoming smile and pleasant tone
Communicating to build a rapport and develop
a relationship with
the client

Question 26

Shampoo & condition service(The 4C’s) | Second C

Answer 26

2) Consult
Consult refers to:
Asking questions to gain valuable information
Analysing the hair
and scalp
Carrying out or checking test results

Question 27

Shampoo & condition service(The 4C’s) | Thrid C

Answer 27

3) Create
Create refers to:
Make sure the client
is protected
Make sure the client 
is comfortable
Staying focused and
delivering the service to the best of your ability
Being cost-effective when using products and working within scheduled appointment times

Question 28

Shampoo & condition service(The 4C’s) | Fourth C

Answer 28

4)Complete
Complete refers to:
Checking that the client is
happy with the service
Providing good aftercare
advice
Tidying work area and cleaning, disinfecting  or sterilising tools and equipment
Completing client service record