SH PMP Exam Reviews

Question 1

AGILE:

In an agile project if you have a team member unable to complete the tasks….what should you do?

Answer 1

Remove a few items from the sprint after checking in with the product owner.

Question 2

AGILE:

Who determines the length of the sprint in an Agile setting?

Answer 2

The product owner determines the spring duration.

Question 3

AGILE:

What type of analysis is identifying risks?

Answer 3

Qualitative analysis

if you were analyzing risks then you would want to quantify that in a quantitative analysis

Question 4

TRADITIONAL:

What should a project manager do if a senior executive is not responding to communications?

Answer 4

Identify a direct solution.

Use whatever networking or communication method you can to contact the senior executive to get a response.

Question 5

HYBRID:

What should a project manager do if team members are frustrated and leaving?

Answer 5

Develop a new social contract to empower the team.

a social contract paves the way for everyone in the team to work together better.

Question 6

TRADITIONAL:

What is the ultimate goal for negotiation?

Answer 6

Achieve a win-win outcome

Question 7

HYBRID:

What should a project manager do to ensure proper training?

Answer 7

conduct individual and team assessments on their preferred learning methods.

This helps project manager interact with the team and can provide an understanding amongst team members and facilitate a more productive team.

Question 8

HYBRID:

What should you do if you have to plan against another project?

Answer 8

Develop a schedule based on the info available from the program management team.

program managers are over the project managers so they have access to both sets of info and can help make sure they don’t overstep.

Question 9

HYBRID:

What should you do first when you have two team members conflicting each other?

Answer 9

Observe the team members first and talk wit them about their complaints before applying a conflict resolution technique.

PMP Mindset:

Plan Do Check ACT

Question 10

HYBRID:

How do you help resolve virtual communication issues?

Answer 10

Use a myriad of tools to facilitate working with virtual and remote teams.

A fishbowl window alleviates lag by providing a long-lived video link that remains open.

Question 11

HYBRID:

What does a PM do if you have team members wanting to do new tasks but you don’t want to accept new risks?

Answer 11

compromise/ reconcile.

keep your current process but consider implementing the improvements in future projects.

Question 12

HYBRID:

If a PM team has been using predictive and wants to start using some agile initiatives, what should the PM do first?

Answer 12

Invite key stakeholders to the daily stand-ups and project review meetings.

this allows you to build awareness within the organization that you are now doing agile things.

PMP Mindset - cannot act before all is informed.

Question 13

HYBRID:

What should you do if there is an government regulatory requirement that might impact your project?

Answer 13

Confirm that the project is in compliance.
IF NOT - then update the risk registry and project management plan

Question 14

HYBRID:

What does a PM do to accelerate their project if both the SPI and CPI are under 1.0 (over budget off schedule)?

Answer 14

Adjust the procedure to be more efficient
rearrange the schedule to product crash (efficiency)

anything you can do to increase the efficiency.

Question 15

HYBRID:

How does a PM ensure that virtual team meetings are effective?

Answer 15

Don’t focus on the agenda.

Instead, focus on the communication method/ time/ schedule to make the meeting. The team will handle the agenda your job is to handle the participation.

Question 16

AGILE:

What should a PM do if the team spent way too long on an item?

Answer 16

Incorporate an adaptive approach for the rest of the project.

Agile = adaptive approach
Traditional= predictive approach

Question 17

AGILE:

When it comes to validation, what should a PM try to incorporate?

Answer 17

Develop a type of testing (unit and/or integration testing)

Identify acceptance criteria….you are need to know what results are passing when you test.

Question 18

HYBRID:

What should a PM do if a project is behind schedule?

Answer 18

Try to either add resources to get it back on track (more hours) [crashing]

Try to run multiple activities at the same time as long as it doesn’t impact each other. [fast tracking]

Question 19

HYBRID:

What should a PM do if a project conflicts with a contract?

Answer 19

outside contracts are not in the scope of the project - continue with your project activities but bring it up to your legal contract department.

Question 20

AGILE:

How can a project manager improve team performance?

Answer 20

Analyze the team to see strengths and weaknesses.

You can utilize active listening to address the needs of the team.

Question 21

HYBRID:

What should a PM do if there is conflict in a diverse team?

Answer 21

Analyze the team to see what the issues could be. Scheduling a team meeting to understand the conflicts.

PM Mindset:

Plan/Analyze/Understand

think before you act.

Question 22

AGILE:

When switching from a predictive to an agile approach, how do you ensure features/ product is being made?

Answer 22

Align the benefits management plan with the product backlog.

In order to ensure a feature is being made when switching from a predictive to an agile approach, the relevant user stories need to be planned and prioritized in the product backlog. In this case, the project manager should make sure that a measurement system is in place to track the benefits, so the benefits measurement plan should be planned in alignment with the product backlog.

Question 23

HYBRID:

What should a PM do if a product has been delivered but continue to get contacted by users - even if the project is closed?

Answer 23

After a project has been closed, it gets transferred from the the PM team to the operations team.

Once QuickMAR goes live - Rachel Rice steps out and is between pharmacy and QuickMAR support.

Question 24

HYBRID:

If you take over a project team and you notice morale is low - what should you first do?

Answer 24

Assess/Understand/Identify any issues.

Identify the cause of the morale issue.

Question 25

AGILE:

What is a project sponsor in charge of?

Answer 25

Project sponsors provide financial and supportive resources.

The project manager oversees a project’s day to day management by managing tasks, team members and project progress.

Question 26

AGILE:

If a customer is upset regarding a critical issue, what should happen?

Answer 26

involve a project expert (or get one)

explain the situation to the customer and provide an action plan.

you are having emar issues? here is rachel rice and here is our ALIS Action plan.

Question 27

AGILE:

What should a project manager do to overcome challenges early in a project?

Answer 27

Analyze/ Understand/ Identify the issues that are being faced.

In AGILE….SWOT (Strength, Weakness, Opportunities and Threats) analysis can be used to quickly identify and take action.

Question 28

AGILE:

What is the product owner responsible for in an agile setting?

Answer 28

The product owner is responsible for the product vision that drives the objectives. If you think a project is not in line with the project’s objectives - get in touch with the product owner and they will engage stakeholder feedback and monitor the product backlog to ensure alignment.

Question 29

HYBRID:

Once a team is established, what should a PM do first?

Answer 29

Review OPAS (Organizational process assets) with all team members and establish ground rules.

Question 30

AGILE:

What should you do if you completed a deliverable but then regulations changed?

Answer 30

Create a user story and add the change into the next sprint.

You have to go back and rework it.

Question 31

AGILE:

What should you do if a key stakeholder was unavailable during the last review?

Answer 31

Updated project information is always accessible to the stakeholders (send out meeting invites, upload latest transition plan to sharepoint, etc).

Question 32

HYBRID:

What type of actions could a PM take to determine the source of defects or issues with a product?

Answer 32

The Ishikawa/fish-bone diagram can be used in a systematic identification of problems as well as their origins. The output of this exercise could be used to develop the Pareto chart to indicate the 20% of the cause problems which when addressed would eliminate 80% of current challenges.

Question 33

HYBRID:

How does a project manager determine how long a project will take?

Answer 33

Estimate the duration of the project by the number of stories (and how big are these stories) to get an idea of duration.

Question 34

AGILE:

How does a PM resolve conflict between team members?

Answer 34

First analyze what is wrong. Once you know it then you help the team collaborate and resolve their issue.

C. Help the team members collaborate and resolve their problem together.

Conflict between team members should be dealt with among themselves. The opinions of the team members should be valued and made transparent in the process. The project manager should encourage them to collaborate to solve their issue and should intervene if the conflict cannot be resolved.

Question 35

AGILE:

If your team has junior members or they haven’t done an agile project before, what should you do?

Answer 35

Allocate specific times during the project to help your team.

PM developing the team will make sure they are informed about the project and the right items are being addressed during the sprint.

Question 36

AGILE:

How does a project manager ensure that the value is being delivered in each phase?

Answer 36

The PM tracks progress toward each benefit (goal), based on the benefits management plan

Question 37

HYBRID:

If you have a team and they are resisting to the project approach (agile or predictive) what should you do?

Answer 37

At the beginning of the project, advocate for use of the techniques for agile/ predictive. You should always do an assessment of your team before you select so know what you are getting into.

Question 38

HYBRID:

What do you do if there is a legislation passed by the local government for your product/ deliverable?

Answer 38

Analyze if this legislation will cause a change.
Plan to submit a change request to the control board so you can change the scope (features) of the project.
Act after the change has been approved
Check to ensure the change has been done correctly.

PM Mindset

Plan
Do
Act
Check

Question 39

HYBRID:

What is in a project success/ definition of done?

Answer 39

Product success is achievement of project objective and success criteria. If you meet the project objective and success criteria, you will provide the expected business benefits labeled in the project benefit management plan.

Question 40

HYBRID:

If your team does not have experience with an approach, what should the project manager do?

Answer 40

It is the project manager’s role to train the team members in hybrid practices and ensure the team meets them.

Question 41

AGILE:

What do you do as a PM if your team member continues to change a deliverable during every sprint?

Answer 41

Analyze/identify why the team member is changing
If its a valid reason - maybe we submit a control change request

Understanding the reason for constant changes is the first step the project manager should take in addressing the concerns. Then, the project manager can determine the actions necessary to resolve the conflict.

Question 42

HYBRID:

If an issue comes up with a vendor or local agency, what should a PM do?

Answer 42

The PM should try to handle this directly.

directly engaging can help eliminate communication delay, miscommunication and possible consequences for non-compliance.

Question 43

HYBRID:

If there is compliant in regards to a quality metric report, what should a PM do?

Answer 43

Identify who the person is that creates the report. (use a RACI matrix to see who is responsible)
Inform them of the complaint and analyze to ensure it is accurate.
Communicate either change of report or confirmation of accuracy.

Question 44

HYBRID:

What should a PM do if they initially received a quote for $100k but then as the project went on they received an updated quote to be $250k?

Answer 44

Engage the steering committee to escalate the issue.

Question 45

HYBRID:

What is a steering committee?

Answer 45

A steering committee is an advisory body of senior stakeholders who provide direction and support for the project team and make decisions outside the project team’s authority. The steering committee has to determine a way forward, in accordance with the company’s available funds and priorities, because the cost has gone beyond what the project manager has budgeted

Question 46

HYBRID:

If a PM wants to change a project approach from predictive to Agile…what should they do?

Answer 46

Submit a change request to the change control board first - then once approved can incorporate.

Question 47

AGILE:

Once a PM gets the change request approved to switch from Predictive to Agile, what should they do next?

Answer 47

Organize a workshop with the product owner and project team to create a product backlog and acceptance criteria.

basically, work with the product owner to ensure the scope is now incorporated in the tasks.

Question 48

HYBRID:

What should a PM do if the contract with a vendor is about to end but the project isn’t done?

Answer 48

Continue working with the vendor by changing the contract into a master services agreement with additional work.

We try to update contracts to master contracts in PharMerica anytime someone is active.

Question 49

HYBRID:

If your team is frustrated with compliance department, what should you as a PM do?

Answer 49

when we face an issue we try to understand the problem at hand. The same goes for your team. Try to help the team understand that compliance is an important part of the project and value creation.

Question 50

When do you choose a predictive approach?

Answer 50

A predictive life cycle should be applied when the project scope, time, and cost are determined in the early phases of the life cycle.

Question 51

When do you choose an agile life cycle?

Answer 51

An agile life cycle is applied when there is a project with an unknown scope or timeline.

Question 52

When do you choose an hybrid life cycle?

Answer 52

Scope and timeline is known but there is uncertainty about the requirements.

This development approach is useful when there is uncertainty or risk around the requirements. Considering that the project is complex and will need to go through multiple stages, the team is unable to predict when tasks will occur, or their duration, but the project needs to be completed by a fixed due date, the project manager would best be advised to choose a hybrid approach that would include working with the project sponsor to prioritize the functionalities or deliverables in the backlog.

Question 53

HYBRID:

What is expert judgement in estimating?

Answer 53

Expert Judgement is basically you doing a top down or bottom up analysis and using your experience to determine the best. it requires an expertise that is not present within the project team.

Question 54

HYBRID:

What is parametric estimating?

Answer 54

statistical based tool to produce estimates. high level planning.

Question 55

HYBRID:

What should a PM do if an action was recently done to reduce cost but stakeholders are upset it is in return taking too long?

Answer 55

The project manager should interact with the stakeholders and explain the project approach and plan to address their concerns/ reduce frustration.

Much like we need to analyze to understand - the first attempt to resolve issue should be letting your stakeholder understand before creating an action plan.

Question 56

AGILE:

If you have team members complaining about their work environment, whose job is it to solve the problem?

Answer 56

The project manager.

The project manager is responsible for removing impediments and creating a conducive work environment. A critical role for the project manager is to maximize delivery by removing impediments to their progress. This includes solving problems and removing obstacles that may be hampering the project team’s work. By solving or easing these impediments, the project team can deliver value to the business faster.
Projects can be challenging from the perspectives of technical challenges, environmental influences, and interpersonal interactions. Supporting project team members through problem solving and removing impediments builds a supportive culture and leads to a trusting and collaborative environment.

Question 57

AGILE:

What should you do as a PM if you find out that a competitor will be launching a similar product in the environment?

Answer 57

make sure that the product backlog will deliver the minimum viable product (MVP) first.

We want to release the product that meets minimum requirements first to help be first on the market.

Question 58

AGILE:

What is a digital transformation workshop?

Answer 58

Helps people learn excel, sharepoint, etc to help efficiency

Question 59

AGILE:

What is the best way to sell agile approach/ methodology to stakeholders?

Answer 59

review the product backlog to identify quick wins to the stakeholders.

essentially, stack the deck so they could see the most optimum method.

Question 60

HYBRID:

What is a requirements traceability matrix?

Answer 60

a requirement is a condition or capability that is needed to be present in a product, service or result.
if a project is missing a deliverable, it is missing a requirement which means you need to figure out how that requirement was missed.

A requirements traceability matrix links the requirements from their origin to the deliverable to satisfy them.

requirements can evolve over time, so the requirements traceability matrix should be evolved over time.

Question 61

HYBRID:

What should a project manager do if they present a charter to stakeholders but noticed a few of them weren’t paying attention?

Answer 61

Hold one on one meetings with the stakeholders to ensure their understanding of deliverables and responsibilities.

EVERY stakeholder should understand the deliverables and their responsibilities and the PM should address this IMMEDIATELY

Question 62

HYBRID:

A project manager is in the process of developing their first version of the project management plan. What should the project manager do?

Answer 62

The project manager should ensure that the first version of the project management plan includes high level scope, timelines, and project budget.

make sure they include the project budget and project cash flow scenarios as part of the project management plan.

Question 63

HYBRID:

A large transformation project is in progress. This project requires cross-functional effort from various business teams.

Which two actions should the project manager take to complete the stakeholder register? (Choose two)

Answer 63

Break down the project by domain areas

Analyze the interest, influence, and impact of potential stakeholders from each business team.

The project manager should break down the project by domain areas and analyze the interest, influence, and impact of potential stakeholders from each business team to complete the stakeholder register. Objective and factual ways of identifying stakeholders is the key and subjective opinions should be avoided.

Question 64

HYBRID:

What should a PM do if leadership team is concerned about benefits realization of a hybrid model?

Answer 64

stack the product backlog and keep delivering iterations and show benefit increments.

As the team is transitioning to a hybrid predictive-agile environment, the project team will use new metrics that matter to the management team. Metrics for agile projects often provide a historical track record so project teams can use such data for improved forecasts and decision making. In the agile environment delivering business value is the responsibility of the project team, who will collaboratively produce the benefit incrementally.

Question 65

HYBRID:

What should a PM do if their team is leaking unofficial information to stakeholders?

Answer 65

review the communication management plan

The stakeholder was acting on unofficial information. The communication management plan, if created properly, will avoid this situation and ensure that the correct messages are sent to different stakeholders. After addressing the short-term issue, the project manager should address it long-term by reviewing and updating the communication management plan.

Question 66

HYBRID:

What should a PM do if they realize one of their key team members is not prepared to perform?

Answer 66

you need to fix the problem short term and long term.

short term: review the training requirements with the team member.
long term: ensure training is built in the resource management plan.

AS a PM you have to fix the short term first then during retrospective/ lessons learned you fix the long term.

Question 67

HYBRID:

What should a PM do when there is a set of new team members added (regardless of phase)?

Answer 67

update the social agreement

When new team members join an existing team, a new team is created. The project manager should conduct a session to update the existing social agreement on how the new team will work collaboratively. Setting the ground rules of the new team is a key factor and the role of the project manger in facilitating the participation of everybody to reach an agreement.

Question 68

HYBRID:

What should a project manager do if they are looking to use a new process?

Answer 68

• Assess the impact of adopting the new process
• Communicate the impact with key stakeholders.

The project manager should assess the impacts of implementing the new process and communicate the findings with key stakeholders. Assessment will help identify the opportunities and threats of implementing the new process. It is necessary that the project manager communicates the results of the analysis with key stakeholders.

Question 69

When should you use a retrospective to solve a solution?

Answer 69

the project team is usually able to resolve issues and retrospective is an appropriate time to discuss issues and develop solutions.

you want to engage the project team first before you engage the stakeholders.

Question 70

what should you do if your stakeholders are moving to other departments and their replacements aren’t identified yet?

Answer 70

DO NOT DELAY THE PROJECT that has to come from the top down. Involve senior management to resolve the issue as they are able to resolve staffing-related challenges.

Question 71

What should a PM do if they are overwhelmed by the amount of stakeholders?

Answer 71

Perform a stakeholder analysis first then prioritize the stakeholders based on the analysis. (not the register - the register is just an address book of informatin)

Question 72

What are 3 solutions that will provide customer information regarding project progress and visibility on what blockers are holding up the progress?

Answer 72

• Add a daily meeting to review project status and impediments
• Add a daily or weekly project status report that includes dependencies
• Adapt a project status report to include missing information.

Question 73

If you are a new project manager and are experiencing issues - what should you first review?

Answer 73

Analyze the stakeholders first and review the stakeholder register. This way you know who can influence the outcome of your issues.

Question 74

What should a project manager do if the initial estimates of a project are unrealistic?

Answer 74

Analyze (breakdown) the deliverables and re-prioritize

Break down and re-prioritize the project deliverables to allow delivery in incremental releases

In order to mitigate the problem, the project manger should break down and re-prioritize the project deliverables to allow delivery in incremental releases. Incremental releases will provide the opportunity to meet timelines with a MVP release, which can then be further enhanced over future releases to deliver the full functionality not detailed at present.

Question 75

When do you refer to the quality management plan for success criteria?

Answer 75

When a project manager is trying to show value was delivered.

Question 76

Who can change an agile project’s work breakdown structure as long as it doesn’t change the scope?

Answer 76

The Team.

The Agile Project manager should empower the team to make the decisions, then inform the sponsor.

Question 77

How does a project manager operate with a team that isn’t 100% dedicated [distracted team?]

Answer 77

• Request the product owner and stakeholder to provide cross-functional team members.
• Get buy-in from the product owner and stakeholders for obtaining full time members.

Question 78

What is the difference between KANBAN board and Story points?

Answer 78

KANBAN is a visual board that shows work in progress

Story points is where you assign values to each work in progress “Event” and prioritize that way.

Question 79

what should you do if you have team members having conflict with each other?

Answer 79

PM should discuss the issue with the team members and decide on a solution TOGETHER

Collaborative planning and decision making leads to team member ownership and buy-in, which results in higher motivation,

Question 80

What type of contracts share risk evenly?

Answer 80

Fixed and graduated time and materials (with incentives)

Question 81

What should you do if a client is giving direct orders to subcontractors or causing conflict?

Answer 81

invite the client to team meetings so they can get more of an understanding.

Question 82

What should a PM do if some users are are uncomfortable with certain functionalities released in a previous iteration?

Answer 82

Obtain stakeholder feedback and team insights. This way we can re-align our needs and expectations.

Question 83

What is the best way a team facilitator could understand behavior and tailor their leadership approach?

Answer 83

Provide personality assessments
Give 1:1 Coaching.

Question 84

What should a PM do if they learn their is conflict from different areas of the team?

Answer 84

The project manager must be proactive and facilitate resolution of any conflict within the multi-disciplinary project team.

Question 85

If an agile team has not completed their tasks, who is responsible for the outcome?

Answer 85

The team is responsible and must answer to any consequences or reward from the project sponsor. NOT the project manager.

Question 86

When should you resolve via training vs resolving via job shadowing?

Answer 86

you schedule training when it is known what someone lacks.

if the performance/ production is low/ at risk then you job shadow so you can ANALYZE and LEARN

Question 87

Several issues reported on the project have not been resolved, vendors have not been paid for work done, and mitigation of secondary risks is quickly depleting the budget.

What could be done to avoid this situation?

Answer 87

Implement clear assumptions in the project charter.
Identify high-level risks and responses in the planning phase.

Question 88

What should you do if you have two vendors and need to choose the preferred supplier?

Answer 88

Do not use metrics to negotiate prices between both vendors.

INSTEAD

Review the work performance information against their contracts to find the preferred supplier.

Question 89

What should a project manager do if they have a team member going on leave?

Answer 89

Don’t ask the team member going on leave to share the info - they are distracted.

Check the project status (readiness) and show the new team member where to find all of the project information (SharePoint file)

Question 90

What actions should a PM take if an END USER Report indicates computers are facing issues?

Answer 90

Log the issue.
Assign the issue
Monitor the issue

The technical team has the power to implement a resolution not a PM - PM manages the team not the actual feature.

Question 91

What should a project manager do when they have stakeholders with different expectations and levels of influence?

Answer 91

They will first need to understand each stakeholder’s influence and interest in the project thoroughly. Based on these two factors, the project manager can then negotiate and align each stakeholder’s needs with the project goals. Thus, researching and negotiating stakeholder requirements according to each stakeholder’s influence is the correct answer.

Question 92

What should you do if you are having an issue with reliable estimates?

Answer 92

look at historical data/ records of past similar projects

reference!

Question 93

Regular check-ins with the delivery team reveal low morale and a lack of efficiency. What should the project manager do to address these concerns?

Answer 93

Satisfaction Evaluation is used when there is low morale and a lack of efficiency but no CLEAR reason why.

Question 94

What should a PM do when there is an issue within the initiation stage?

Answer 94

First, you need to check the lessons learned register to see what internal information can be used for this.
If there is no immediate solution….

then you EXAMINE for an alternative solution.

Question 95

What should a PM do if the daily standup meeting is not productive?

Answer 95

Analyze the dynamics of these meetings, remove impediments, and provide feedback

Teams run their own stand-ups. The project manager should act as a servant leader, remove impediments, and coach the team as needed. This can be achieved after analyzing the dynamics of the team.

Question 96

What should you do if you need to remove recipients within an email report?

Answer 96

Review and update the stakeholder engagement plan.

You need to know who all should be included - before you update.

Question 97

What actions could a project manager take to improve the perfromance of a PMO team?

Answer 97

A, D and E. Nurture confidence among the PMO team members by providing them with the required training on project management tools, Build a collaborative environment by having regular connections among the PMO team members and Provide access to communication tools to help the virtual teams connect better with the stakeholders

Question 98

What should a project manager do to ensure a colocated team that has members arive and leave at different hours gets the same level of communication?

Answer 98

Schedule team meetings during overlapping core hours.

AKA schedule a meeting at a time that works for all team members.

Question 99

What should a PM do if a competitor creates a similar product halfway through your project?

Answer 99

Assess the feasibility and viability of the project with the product owner.

Question 100

What happens if your SME (Subject Matter Expert) is replaced?

Answer 100

Make sure the SME and replacement perform a sufficient knowledge Transfer.

Question 101

A product development project has run into design issues. As a result, the team has decided to change the approach of the product design phase from a predictive to an iterative approach.

What should the project manager do to ensure a smooth transition between approaches?

Answer 101

. Schedule a workshop with the team to plan the upcoming iterations

It is very important that the team understands the advantages of moving to an iterative approach from the existing predictive approach. It is very important that the PM schedules a workshop to plan for the upcoming iterations at the earliest. Hence this option is the correct answer.

Question 102

What should a PM do if a team member isn’t doing something because they are new?

Answer 102

Allocate time to emphasize the process (teach)

Question 103

What should a PM do if their product is flagged for non-compliance with specifications?

Answer 103

he project manager should review the production contract to determine if the referenced specifications were included in the contract addendum. Checking what was stipulated by the contract would be the best starting point because if some of the specifications were not included in the contract, the vendor could not be held accountable for compliance.

Question 104

What should a PM do if they are in the middle of a project and realize that they need a specific knowledge?

Answer 104

Review the timeline and budget to see if the training can be done…otherwise you may need to find an alternative (external)

Question 105

How do you prioritize the product backlog?

Answer 105

Compare the Return on Investment (ROI) with the Expected Monetary Value (Risk Impact x Risk probability) then rank based on Profit vs Risk

Question 106

What should you do if stakeholders appear uninformed?

Answer 106

The stakeholders appear uninformed, indicating that their needs are not being met or are not fully understood. The project manager should review the project communication plan first to determine why the needs of the stakeholders are not being met.

Question 107

During product demonstration, a stakeholder suggests that the product does not meet expectations. What artifact should the project manager use to assess the stakeholder’s suggestion.?

Answer 107

Minimum viable product (MVP) description

Question 108

The project manager wants the team to work together to improve customer satisfaction and quickly resolve the issues, but some team members feel they are unable to adequately engage the customer.

How can the project manager mentor the team for a successful customer engagement?

Answer 108

Identify team diversity and assess members’ personalities, providing feedback as needed

Th project manager should identify team diversity and assess members’ personalities, providing feedback as needed. The project manager wants to empower the team and let them manage a collaborative relationship with the customer. Understanding the personalities of each team member will help the project manager provide more effective feedback and drive effective meetings and communications with the customer.

Question 109

What should a PM do if a customer is requesting additional features?

Answer 109

Obtain details for the new features and submit to the change board.

Question 110

What happens if major stakeholders are not apart of your meetings?

Answer 110

Conflict may occur in the future.

Question 111

What should a PM do if the communication is needed monthly?

Answer 111

If possible, increase the frequency of the meetings!

Question 112

The regulations for compliance are clear, but the requirements are not. The company is in a very competitive environment, so the customer needs results as soon as possible. What project life cycle should the PM choose for this?

Answer 112

Incremental

When the requirements are not clear and the customer needs results as soon as possible, the most suitable method is to use an incremental life cycle. A deliverable with an incremental life cycle is created through a series of iterations that incrementally increase functionality within a set time Period. Only after the last iteration does the deliverable possess the essential and sufficient capacity to be termed complete.

Question 113

What should a PM do if the procurement team has 6 contracts that don’t meet the company values?

Answer 113

Recommend to terminate all six contracts that are not aligning with the company objectives

Contracts should be terminated if they do not align with company objectives.

Question 114

What should a PM do if…. the client announced that they need to implement two of the five modules committed for the project in a few weeks.

What should the team do?

Answer 114

Host a release planning meeting.

Question 115

Differences in pronunciation and vocabulary make it extremely difficult for members to understand each other.

What should the project manager do to improve project efficiency?

Answer 115

Use an electronic Kanban board to give a visual summary of the work progress for each member

The project manager should use an electronic Kanban board to give a visual summary of the work progress for each member. The Kanban board will provide a common source of truth and will eliminate difficult pronunciations. The daily meeting should be maintained to allow team members to express themselves which is fundamental in agile.

Question 116

The project team cannot agree on which process to use when solving a specific problem.

What approach should the project manager take to help bring the team to consensus?

Answer 116

The best option is to facilitate a meeting with the team to work out the solution. A collaborative approach not only inspires creative problem solving but also fosters team member engagement and participation.

Question 117

When should a PM use the power/interest grid?

Answer 117

Use a power/interest grid to determine the stakeholder’s ability to influence the planning or execution of a project or the project’s outcomes

An impact/influence grid supports a grouping of stakeholders according to their level of authority (power), level of concern about the project’s outcomes (interest), ability to influence the outcomes of the project (influence), or ability to cause changes to the project’s planning or execution.

Question 118

Question
A new project has a project team that is divided between onsite and offshore locations. Project manager observed a rising conflict between the two parts of the team during project initiation.

What should project manager do?

Answer 118

Organize a face-to-face meeting during project kick-off

The project manager should organize a face-to-face meeting during project kick-off phase. The project manager needs to resolve conflicts in a timely manner and in a constructive way in order to achieve a high-performing team. Communication planning becomes increasingly important in a virtual team environment. Additional time may be needed to develop protocols for resolving conflict. A meeting among both teams can start team building to enhance the team’s social relations and build a collaborative and cooperative working environment.

Question 119

What should the project manager do in order to build an effective project communications management plan for a diverse international team?

Answer 119

Study the impact of cultural differences on communication.

Question 120

What does it mean to perform a stakeholder analysis?

Answer 120

At the beginning of the project, it is important for the project manager to understand the expectations and goals of each of the project stakeholders. These are the people who will be sending messages to the project sponsor resulting in possibly incorrect perceptions about how the project is going.

its more than knowing who is in your project…its who is in and what is their goal/expectation.

Question 121

During project execution, a project manager is informed that critical resources will soon be removed from the project.

What should the project manager do?

Answer 121

Schedule a meeting to keep the stakeholders informed

It is important to keep the stakeholders updated/ communicated timely and consistently

Question 122

What should you do with a project backlog if there is no more budget and a new feature is requested?

Answer 122

Add the feature to the backlog for the next release/ project or when budget opens back up.

Question 123

When should a PM implement sprint planning?

Answer 123

a PM should implement sprint planning when a team or stakeholder is trying to change the order of a deliverable in an agile project.

This way you can meet with the team and decide in the sprint plan what the order should be.

Question 124

A group of agile team members have just completed in-person training for a number of critical and complex organization-wide processes. Some team members have voiced concerns that they are having trouble remembering what they learned. There is another session open next week, but tasks are behind schedule.

What should the project manager do to address this concern?

Answer 124

Ask team members to partner with one another to share the information they learned

Knowledge sharing and team empowerment are the basis of agile. The project manager should ask team members to partner with one another to share the information they learned.

Question 125

What is a hardening sprint?

Answer 125

A hardening sprint is used by Quality teams to finalise a product for release. This often requires project team to stop working on any new features.

AGILE

Question 126

What is the difference between management and contingency reserve?

Answer 126

Contingency Reserve is for IDENTIFIED RISKS
Management Reserve is for UNIDENTIFIED RISKS

Question 127

The project manager decides to execute the risk response plan, but the contingency reserve does not cover the total budget for that plan.

What should the project manager do?

Answer 127

Issue a change request to modify the scope, cost, and schedule baselines to support the new plan

The implementation of a risk response plan, supposes a change on the current project management plan. A change request will result in asking for the budget needed, re-schedule, and new activities on the scope.

Question 128

The project manager has not worked with anyone from this team previously, and most of the team members do not know each other. Some of the team members are located in different countries.

Which two actions should the project manager take to help the team work more closely together?

Answer 128

The project manager should identify cultural differences and potential conflict areas to ensure that issue do not arise. They should also organize virtual team building activities to encourage team rapport.

Question 129

What and When is a Trend Analysis (used?)

Answer 129

Trend analysis

Trend analysis is used to forecast future performance based on past results. It looks ahead in the project for expected slippages and warns the project manager ahead of time that there may be problems later in the schedule if established trends persist. This information is made available early enough in the project timeline to give the project team time to analyze and correct any anomalies. The project manager can use the results of trend analysis to recommend preventive actions if necessary.

Question 130

An external stakeholder has the potential to have a major impact on a project. What approach should the project manager take with this stakeholder?

Answer 130

Communicate with the stakeholder according to the stakeholder engagement and communications management plans.

Question 131

If a stakeholder is having conflict with scope, what should the PM do?

Answer 131

Assist affected stakeholders in reaching a consensus

The project manager has to be proactive to reach a consensus between the project team and stakeholders. All parties should be involved so that a consensus can be reached. The project manager must use all necessary communication techniques to gather and ensure requirements are clear.

Question 132

Unclear requirements on some of the remaining scope may have an impact on the scheduled completion. The sponsor still wants the project to meet the original deadline.

How should the project manager approach the issue?

Answer 132

Prioritize the most important features while clarifying the unclear requirements

The project manager should prioritize the most important functionality within the original timelines in an iterative/agile cycle is the best approach. Unclear requirements calls for bringing team and product owner together to clarify expectations and value of requirement that may delay the project.

Question 133

A project manager sends an email the night before a standup meeting indicating that they will be joining the meeting via phone. Another team member, known for having the longest commute, is upset that they must drive through rush hour traffic to make the meeting.

How could this situation have been avoided?

Answer 133

By reviewing the team charter

Team norms are determined as part of the team charter, which is developed early during the forming of the team in a group setting to clarify team direction while establishing boundaries. The project manager should review the team charter to determine if there is flexibility for method of meeting attendance.

Question 134

During the daily standup, which often tends to end early, a new team member interrupts and asks everyone to define their role and what they worked on prior to this sprint.

How should project manager handle this situation?

Answer 134

Don’t accomodate the interruption or side track!

Respectfully inform the team member that this would be best taken care of in another meeting.

Question 135

What is servant leadership?

Answer 135

The servant leadership style is based on the idea that leaders prioritize serving the greater good. Leaders with this style serve their team and organization first. They don’t prioritize their own objectives. Employees in a servant leadership environment are more likely to feel that their voices are heard.

WORK TOGETHER

Question 136

What is transactional leadership?

Answer 136

A transactional leader is someone who values order and structure. They are likely to command military operations, manage large corporations, or lead international projects that require rules and regulations to complete objectives on time or move people and supplies in an organized way.

ORDER

Question 137

What is directional leadership?

Answer 137

Directive leadership is a task-oriented style in which the leader takes an active role in setting clear objectives and ensuring employees follow through on them. This type of leadership style is most effective when employees face ambiguous demands that are intrinsically satisfying.

BOSSY

Question 138

What is constructive leadership?

Answer 138

A constructive leader encourages and motivates others to approach their work in ways that help them to personally meet their higher-order needs for growth and satisfaction, while inspiring people to effectively manage their time and take on challenging tasks.

MOTIVATING

Question 139

The team is located globally, so the meetings are in a virtual environment. After the fifth daily meeting, the project manager realizes that not all members are actively participating.

What should the project manager do?

Answer 139

Engage and guide the team to encourage all members to participate

The project manager should engage and guide the team to encourage all members to participate. The project manager has to be sure that the environment can accommodate member participation.

Question 140

What is the nature of standup meetings?

Answer 140

What we did yesterday, what we are doing today and any challenges you may face.

Anything extra (like your teammates not being comfortable in processes) should be discussed in a different way..

Question 141

When should a retrospective meeting be held in agile?

Answer 141

Every couple of weeks or at the end of a milestone.

Question 142

What is SPI formula?

Answer 142

Earned Value over Planned Value

SPI=EV/PV

Question 143

While closing a project, the client finds some defects in the deliverable. What should the project manager do next?

Answer 143

Review the output against the acceptance criteria.

Question 144

During a project closing review meeting, the Project Manager notes that a software development task took longer to complete than was planned. Which action should the Project Manager take for continuous project improvement?

Answer 144

Update the performance data in the lessons learned register

The project is at the project closing phase, so the issue is documented in the Lesson Learned Register for continuous project improvement.

Question 145

A team is transitioning from a predictive to an agile approach. Which two obstacles are the team most likely to encounter?

Answer 145

Management continues to control the processes of delivery and Management support is lacking for team empowerment

During the transformation from a predictive to an agile approach, the common impediments the team will face are the lack of empowerment and the management style of controlling the process of delivery. A significant part of any Agile transformation is enabling an organization to move away from a command and control culture to an environment that is more focused on collaboration and cultivation. Transitioning from predictive development approaches to adaptive approaches and then to using agile methods is more than just stating that the organization will now be agile. It entails shifting the mindset starting at the executive level throughout the organization.

Question 146

What is the risk process?

Answer 146

identify risk
analyze risk
plan risk response
monitor risk response