PMBOK BOOK Flashcards

1
Q

What is “Organizational context”?

A

When the type of organization and other environmental factors greatly influence how a project is carried out.

Example: Pharmerica projects are dramatic due to limited operational support and resources available.

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2
Q

What is a process?

A

A process does or creates something necessary and valuable for the project.

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3
Q

What is “Identify Risks”?

A

Identify risks is the process where the list of risks is created.

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4
Q

Processes consist of only three types of ingredients…what are they?

A

I.T.T.Os

Inputs
Tools & Techniques
Outputs

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5
Q

What does each phase of a project produce?

A

A deliverable.

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6
Q

What is an “Exit Gate”?

A

An exit gate is the point at the end of a phase where the deliverable (what is produced at end of phase) will be evaluated to determine whether or not next phase should be started.

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7
Q

What are two characteristics of a project?

A

Time limited
A project is unique

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8
Q

What is project elaboration?

A

Simply means that you do not know all of the characteristics of a product when you begin the project.

Like a science experiment…you learn more as you go.

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9
Q

What is Historical Information?

A

Organizational Process Assets.

Used to help predict trends and avoid mistakes for the current project and to evaluate the project’s feasibility.

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10
Q

What is a “baseline”?

A

A version of a plan once it has been stabilized.

The plan cannot be changed whenever…any changes will need to be approved and documented through a change control process.

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11
Q

What is a “regulation”?

A

A regulation is a official document that provides a guideline.

Regulations are issued by government agencies or other official organizations.

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12
Q

What is a project manager?

A

The person who is ultimately responsible for the project.

Formally empowered
Authorized to spend money
Authorized to make decisions.

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13
Q

What is a project coordinator?

A

Sometimes project managers don’t exist - coordinators then step in.

  • Weaker than a PM.
  • may not have many abilities to spend or make decisions.

Found in weak or functional organizations.

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14
Q

What is a “project expeditor”?

A

Weakest role. Usually an assistant to an executive.

Part time.

Can be found in functional organizations.

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15
Q

What is a “functional manager”?

A

The departmental manager in most companies….like Director of Marketing.

Owns the resources. (Pharmacy example would be the Pharmacy Director.)

Functional managers tend to argue with project managers.

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16
Q

What is a “organic organization”?

A

Teams and groups naturally form to address priorities.

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17
Q

Who is In charge in an organic organization?

A

Varies based on company priority and personality of employees.

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18
Q

What is a benefit of an organic organization?

A

Due to its loose nature can be adaptive to environment.

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19
Q

Negatives of organic organization?

A

Lack of company maturity.

Short sighted.

RLH

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20
Q

What is a “functional organization”?

A

Most common organization type.

Company is separated in departments.

Project managers have low influence due to working with functional managers (directors).

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21
Q

Who is in charge in a functional organization?

A

Functional department manager.

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22
Q

What are benefits of a functional manager?

A

Deeper company expertise by area (ops, billing, marketing, IT)

High degree of specializations (pharmacists, masters in Marketing, etc)

Defined career paths for your team

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23
Q

Negatives of a functional organization

A

Project manager is weak.
Projects aren’t as big of a priority due to everyone having day to day tasks.

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24
Q

What is a “matrix organization”?

A

A hybrid organization where individuals (Melissa mannino) has a functional manager (olaitan) and a project manager (Jared).

Weak matrix has Melissa favoring olaitan. A strong matrix has Melissa favoring PM, Jared.

Balanced matrix has equal respect.

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25
Q

Who is in charge in a matrix organization?

A

Power is shared between a functional manager and a project manager.

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26
Q

Benefits of a matrix organization?

A

Best of both worlds.

Project managers can gain a deep expertise of a functional organization while still managing resources of a project.

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27
Q

Negatives of a matrix organization?

A

High overhead.

Individuals (melissa) get confused on who to report to.

High chance of conflict between functional and PM.

Staff tends to favor Functional Manager.

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28
Q

What is a “projectized organization”?

A

Company is structured around projects rather than departments.

Project manager is over both staff and project.

Consulting environments usually have this.

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29
Q

Who is in charge in a projectized environment?

A

Project managers

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30
Q

Benefits of a projectized environment?

A

PM has complete authority.
Communication is easy.
Loyalty is strong (no FM conflict)

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31
Q

Negatives of a projectized organization?

A

Team members aren’t as expertise.
Team members don’t have anywhere to go when job is done.
Development can be difficult.

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32
Q

What is a “virtual organization”?

A

Contains part time and full time workers.

Communication can be peer to peer.

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33
Q

Who is in charge in a virtual organization?

A

Varies.

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34
Q

Benefits of virtual organization

A

No cost of transportation
Projects can be worked around the clock due to time zones and part time hours.

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35
Q

Negatives of a virtual organization

A

Relationships are weak.
Accountability is challenging.

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36
Q

What is a “composite” organization

A

Has both functional and projectizer structures.

Combination of function, matrix and projectized.

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37
Q

Who is in charge in a compsote organization

A

Varies

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38
Q

Project life cycle phases

Cpctic

A

Concept
Planning
Construction
Testing
Implementation
Closure

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39
Q

What is the triple constraint (or iron triangle)?

A

Concept that scope, time, and cost are closely interrelated.

You can’t change one side without affecting the others.

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40
Q

What is a “work authorization system”?

A

Used to ensure that work gets performed at the right time and in the right sequence.

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41
Q

What is a project management plan?

A

A single approved document that guides how to execute, monitor & control and close a project.

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42
Q

What is an organizational process asset?

A

Anything that your organization owns or has developed to help you on a current or future project.

Example: templates, lessons learned , estimating data.

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43
Q

What are a few examples of enterprise environmental factors?

A

Company structure.
Corporate culture.
Stakeholder appetite for risk.
Laws and regs are different in states/countries.

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44
Q

Who writes the project charter?

A

The project sponsor and/or Customer.

Signed by the organizations sponsor.

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45
Q

What does a project charter do?

A

Explains a need.
Designates the project manager and assigns authority regarding $ or resources.

High level.

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46
Q

When is work performance data an input/output?

A

Output after the execution phase. That’s when you can pull it.

It is an input in the monitoring/controlling phase.

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47
Q

What is a project management information system?

A

Sharepoint.

Automated system that optimizes schedule and helps collect and distribute information.

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48
Q

What is the point of a configuration management?

A

To manage different configurations of a product.

Alpha
Beta
Final product

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49
Q

What is the process of Perform l integrated change control?

A

Requested changes within a project are evaluated for impact on whole project and ultimately approved/denied.

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50
Q

What is a methodology?

A

A set of processes and practices performed a specific way to accomplish a project.

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51
Q

Organizations with no methodology tend to rely on….

A

Organizations with no methodology rely on heroic effort of their employees.

No methodology means success is not repeatable and lessons from failures are not learned.

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52
Q

Types of Agile Methodology

A

Scrum
Lean
Kanban
Feature-driven development
Extreme programming

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53
Q

Describe predictive methodology

A

Plan
Do
Check
Act

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54
Q

Systems development life cycle (waterfall approach)

A

Analysis
Design
Implementation
Testing
Evaluation

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55
Q

What do agile projects value?

A

Self organizing teams w/ no formal manager.

Meetings and projects are conducted out in the open, with communication freely among all team members.

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56
Q

Describe scrum meetings

A

Daily
Each member communicates
What they covered yesterday, will do today
What obstacles they are encountering.

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57
Q

How does agile teams handle change?

A

They welcome change.

Team will meet, evaluate the change, and look at impact

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58
Q

What is Incremental development (destiny)

A

Usable features are delivered in each new version of the software.

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59
Q

What is iterative development?

A

The practice of performing small work circles/iterations/sprints that include planning, development and control activities.

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60
Q

How long does an iteration/sprint last?

A

21 days, performed in succession.

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61
Q

Benefit of delivering results in small updates would be….

A

Keeps teams focus sharp..priority
Gets feature to customer more quickly
Allows to get used tested and quicker feedback.

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62
Q

What is a spike in agile?

A

When problems come up and you don’t know which path to take a team will host a spike or experiment to determine best route.

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63
Q

What is a retrospective and when?

A

Retrospective is held at end of each iteration.
What went well vs what didn’t.

Goal is for continuous improvement.

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64
Q

What is kaizen?

A

Continuous improvement.

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65
Q

Difference between agile and traditional regarding customer.

A

Traditional includes customer in beginning then tends to keep them at arms length.

Agile includes customer throughout and gathers input.

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66
Q

What situation does an agile method work best in?

A

When there is complex decision making

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67
Q

When would a predictive methodology be the best choice?

A

When a project team knows most of the details and is rational.

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68
Q

What is a Stacy diagram?

A

Illustrates spectrum of environments….rational to chaos.

Helps determine agile vs traditional

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69
Q

Does an agile practice have a PM?

A

No coach or servant leader.

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70
Q

Do agile projects have a project plan?

A

No

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71
Q

What is the agile manifestos? (Agile vs traditional) 4 of em

A

Value individuals and interaction over processes and tools.

Working software over documentation

Customer collaboration over contract negotiation

Responding to change vs following a plan

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72
Q

Agile principles

A

1) our highest priority is to satisfy the customer through early and continuous delivery of valuable software.

2) welcome changing requirements, even late in development. Agile processes harness change for the customers competitive advantage.

3) Deliver working software frequently, from a couple of weeks to a couple of months, with a preference to the shorter time scale.

4) business people and developers must work together daily throughout the project.

5) build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done.

6) the most efficient and effective method of conveying information to and within a development team is face to face conversation.

7) working software is the primary measure of progress.

8) agile processes promote sustainable development. The sponsors, developers, and users should be able to maintain a constant pace indefinitely.

9) continuous attention to technical excellence and good design enhances agility

10) simplicity - the art of maximizing the amount of work not done - is essential.

11) the best architectures, requirements, and designs emerge from self-organizing teams.

12) at regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly.

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73
Q

Agile principles (easy to remember)

A

1) continuous value
2) accept change
3) Deliver frequently and asap
4) no gap between AM and Ops
5) avoid micromanagement
6) face to face exchange
7) progress is results
8) constant pace/ development
9) better design, easier to maintain
10) simplicity is essential
11) teams are self organizing
12)daily stand up meetings

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74
Q

Ideal agile team description and team roles

A

Around 8 (plus or minus 3 team members)

Includes:

The development team
The product owner
Agile coach

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75
Q

What is the customer role in an agile methodology?

A

AKA product owner.

Customer works with project sponsor to make sure adequately funded.

Customer will help create the initial Backlog of features (tells us what they want)

Customer writes the user stories.

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76
Q

Agile team members (role)

A

Team members are highly interchangeable.

Should be cross functional

T shaped skills (broad skills with in depth knowledge)

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77
Q

Agile coach (role)

A

A servant leader.

When a new team member is hired, the coach helps this person understand how agile is interpreted.

Helps eliminate obstacles.

Can be called a team facilitator, Project manager, scrum master or a team lead. Title doesn’t matter.

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78
Q

Stakeholders (role)

A

Anyone involved in the project.

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79
Q

Cone of uncertainty

A

Beginning of project = large estimate variability

The longer the project, the more progress which means less margin of error for estimates.

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80
Q

Product roadmap

A

Overview of each planned release and its features

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81
Q

What is a wire frame

A

Rare agile documentation that shows user experience and user elements. It’s quick and dirty.

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82
Q

Agile theme relates to?

A

What you are accomplishing during the current initiation.

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83
Q

Describe a good agile user story (INVEST)

A

Independent
Negotiable
Valuable
Estimable
Small
Testable

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84
Q

Value stream mapping

A

Lean technique used to focus on value and identify waste.

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85
Q

Rolling wave planning

A

Instead of planning everything in beginning you plan in phases.

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86
Q

What is Relative sizing

A

Estimating by ranking stories based on their relative size to other stories.

Goal is to rank one at a time not focusing being on precise but a rough estimate of most difficult to easiest tasks.

Once done the team will assign points to each story

Used when planning the next iteration.

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87
Q

What is wideband Delphi estimating?

A

Goal is to get expert estimates without group member bias.

During meeting, issue is discussed without assigning numbers. After the meeting, individuals prepare estimates alone.

Take data, graph it (without name of estimator) and then group discuss range.

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88
Q

What is planning poker?

A

Estimating technique.

Works with about 10 people…assign value at once at end of each user story.

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89
Q

What is affinity estimating?

A

A way to rapidly estimate your back log.

1) team decides ranking system (xl,l,m,s,xs)
2) each story is read out loud
3) with no discussion team assigns value

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90
Q

What is ideal time?

A

The literal definition of how much time a project would take without interruptions or distractions.

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91
Q

What is elapsed time?

A

Ideal time plus distractions or delays.

Ideal would be 6 hour drive. Elapsed time would be 8 hours.

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92
Q

What is iteration 0?

A

First iteration for planning

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93
Q

What is iteration h?

A

Last iteration where there are no need features.

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94
Q

What is Parkinsons law?

A

States an activity will take as much time as you allow it.

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95
Q

What is time boxing?

A

Sets a fixed reasonable time allotment for each user story.

Positive: maintains urgency and focus.

Negative: could result in wasted effort. Iteration stops regardless.

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96
Q

What is continuous integration?

A

All code changes are checked in and entire system is built and tested at end of each day.

Helps determine what change broke the system.

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97
Q

What is reported in an agile meeting?

A

1) What they have been working on
2) what they plan to do today
3) what obstacles they are encountering.

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98
Q

What is an information radiator?

A

Big visual in an effort for transparency.

Shows progress so nobody can lie and highlites who is failing.

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99
Q

Ideal physical environment for agile?

A

Large open environment where employees are face to face no head phones no large barriers.

Open door policy.

All about the team.

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100
Q

What is servant leadership?

A

Modeling the behaviors and values that you desire the team to adopt and not asking anything from your team that you would not do yourself.

Allows teammembers to take lead.

Egoless.

Mostly applies to the “coach” but could be anyone.

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101
Q

What is a Hybrid approach?

A

Can use agile type of meetings/communication bit the project plan is more traditional.

Can be traditional but use agile mindset to overcome hurdles.

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102
Q

Which approach is best (agile vs traditional)?

A

No one size fits all.

The more uncertain the more you should be agile.

Construction is usually more predictive/traditional

Gravitate toward answer where we work together to adapt to their needs and adopt a hybrid approach.

Hybrid is best!

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103
Q

What is an “input”?

A

just as ingredients are the building blocks for recipes.

inputs are raw materials.

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104
Q

What are “tools and techniques”?

A

action or method used to turn an input into an output.

tool could be a software to help plan the project.
technique could be flowcharting.

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105
Q

What are “outputs”

A

part of a bigger deliverable.
output is the result of our effort.

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106
Q

Words associated with “initiating”

A

Start
Begin

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107
Q

Words associated with “Planning” AND “Initiating”

A

Create
Develop
Identify

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108
Q

Words associated with “Planning”

A

Start, Begin

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109
Q

Words associated with “Executing”

A

Manage
Acquire
Do

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110
Q

Words associated with “Monitoring and Controlling”

A

Validate
Review
Control
Monitor
Compare
Adjust

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111
Q

Words associated with “Closing”

A

Close

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112
Q

What is one of the biggest misconceptions people have of project groups/ phases?

A

They think that you only do:
- initiating/ planning/ executing/ monitoring and controlling/ closing
once.

All 49 processes could be performed one or more times in each project phase.

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113
Q

What consists in Process Group One - Initiating? (3 items)

A

Made up of only two processes:

  • Develop Project Charter
  • Identify Stakeholders
  • assumption list
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114
Q

When should the initiating process be performed?

A

should try to be done first or early on in the process.

This is important because we want the project to be initiated properly.

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115
Q

How do you know a project was initiated properly?

A

a project was initiated properly because it would have:

  • clear business need defined (project charter)
  • clear direction for scope of project (project charter)
  • clear list of why the project was chosen (Project charter)
  • list of project stakeholders (identify stakeholders)
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116
Q

Can you “initiate” a project more than once?

A

Yes - it can be beneficial to initiate the project during each phase of a long or riskier project to maintain focus

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117
Q

What makes Process Group Two - Planning? (25 processes memorize)

A

1) Develop Project Management Plan
2) Plan Scope Management
3) Collect Requirements
4) Define Scope
5) Create Work Breakdown Structure
6) Plan Schedule Management
7) Define Activities
8) Sequence Activities
9) Estimate Activity Durations
10) Develop Schedule
11) Plan Cost Management
12) Estimate Costs
13) Determine Budget
14) Plan Quality Management
15) Plan Resource Management
16) Estimate Activity Resources
17) Plan communication Management
20) Plan risk management
21) Identify Risks
22) Perform Risk Analysis
23) Plan Risk responses
24) Plan procurement management
25) Plan Stakeholder Engagement

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118
Q

What consists in Process Group Three - Executing?

A

This phase the work of the project actually gets carried out.

manage team
manage commnunications
manage stakeholder engagement (control scope creep)

direct and manage project work
manage project knowledge
manage quality
acquire resources
develop team

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119
Q

What consists in Process Group Four - Monitoring and Controlling?

A

taking results from the execution phase and comparing to the plan.

if the results differ - we either change the plan or we go back to the execution phase and change how we did something.

  • monitor and control project work
  • perform integrated change control
  • validate scope
  • control scope
  • control schedule
  • control costs
  • control quality
  • control resources
  • monitor communications
  • monitor risks
  • control procurements
  • monitor stakeholder engagement
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120
Q

How many “inputs” will the monitoring and controlling processes have?

A

They will have two inputs.

One of these will be something that was planned - the other will be an actual result.

Comparing the product with the expectation.

Work experiment and project management plan.

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121
Q

What Makes Process Group Five - Closing?

A

The project does NOT end with customer acceptance.

After a project has been verified against scope and delivered to satisfaction - post project (update records, lessons learn, team release, project archives are carried out).

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122
Q

What is “Integration Management”?

A

7 processes that are soley on the project manager.

the practice of making certain that every part of the project is coordinated.

In integration management, the project is started, the project manager assembles the project plan, executes the plan, and verifies the results of the work, and then the project is closed.

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123
Q

What is the philosophy behind integration management (threefold):

A

Planning is a team activity - decision making in execution phase is not.

plans/ projects change over time and will need to be updated.

integration processes need to be tailored to fit the size and complexity of a project.

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124
Q

What are the 7 Integration Processes?

A

Develop Project Charter
Develop Project Management Plan
Direct and Manage Project Work
Manage Project Knowledge
Monitor and Control Project Work
Perform Integrated Change Control
Close Project

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125
Q

What is the Integration Management Process in the Initiation Process Group?

A

Develop Project Charter

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126
Q

What is the Integration Management Process in the Planning Process Group?

A

Develop Project Management Plan

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127
Q

What is the Integration Management Process in the Executing Process Group?

A

Direct and Manage Project Work
Manage Project Knowledge

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128
Q

What is the Integration Management Process in the Monitoring and Controlling Process Group?

A

Monitor and Control Project Work
Perform Integrated Change Control

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129
Q

What is the Integration Management Process in the Closing Process Group?

A

Close Project or Phase

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130
Q

What is the Primary Output for the “Develop Project Charter” Process?

A

Project Charter and Assumption Log

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131
Q

What is the Primary Output for the “Develop Project Management Plan” Process?

A

Project Management Plan

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132
Q

What is the Primary Output for the “Direct and Manage Project Work” Process?

A

Deliverables
Work Performance Data
Issue Log

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133
Q

What is the Primary Output for the “Manage Project Knowledge” Process?

A

Lessons Learned Register

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134
Q

What is the Primary Output for the “Monitor and Control Project Work” Process?

A

Work Performance Reports goes in. Work performance reports come out.

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135
Q

What is the Primary Output for the “Perform integrated Change Control” Process?

A

Approved Change Requests
Project Documents Updates (Change log)

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136
Q

What is the Primary Output for the “Close Project” Process?

A

Final Product
Final Report
Project Documents Updates

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137
Q

Initiating > Develop Project Charter > Project Charter & Assumption Log

What is the project charter?

A

The project’s birth certificate.

document that starts the project.

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138
Q

Initiating > Develop Project Charter > Project Charter & Assumption Log

Why is the Project charter important?

A

Essential for creating a project.

No project charter = no official project = no official power as a Project Manager

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139
Q

Initiating > Develop Project Charter > Project Charter & Assumption Log

When is the project charter performed?

A

Earliest performed.

some light pre-planning can occur before the charter but nothing is official until it is done.

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140
Q

Initiating > Develop Project Charter > Project Charter & Assumption Log

Input for a project charter?

A

Business case
Project benefit plan

Business case - describes the need for the project, the problem it will solve and its benefit cost analysis.
project benefits plan - describes how the project contributes to the organization

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141
Q

Initiating > Develop Project Charter > Project Charter & Assumption Log

What are project selection Methods?

A

Benefit Measurement methods - most common method used to quantify monetary benefits to selecting the project.

Constrained Optimization - calculus/ programming methods.

Benefit Cost Ratio
Economic Value Add
Internal Rate of Return
Net Present Value
Opportunity Cost
Payback Period
Return on Investment
Return on Invested Capital

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142
Q

Initiating > Develop Project Charter > Project Charter & Assumption Log

What is the Benefit Cost Ratio?(BCR)

A

Ratio of benefits to cost.

cost of shrimp lights: $50
market rate for shrimp lights: $200

BCR/ Benefit Cost Ratio is $4:$1 profit.

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143
Q

Initiating > Develop Project Charter > Project Charter & Assumption Log

What is Economic Value Add (EVA)?

A

What you made minus what you could have made.

how much value a project has truly created for shareholders….factors in opportunity cost.

After tax profit - (capital expenditures x cost of capital) = Economic Value Added

Example:

invested into xbox: $175
returned net profit: $10
could have made 6% in interest = $10.50

$175 - (175 x 0.06) = -0.50

we would have been better off investing in savings.

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144
Q

Initiating > Develop Project Charter > Project Charter & Assumption Log

What is Internal Rate of Return (IRR)?

A

compares the projects value in a percentage…looks at it as an interest rate.

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145
Q

Initiating > Develop Project Charter > Project Charter & Assumption Log

What is Opportunity Cost?

A

Determines the cost of investing in other opportunities….the smaller the opportunity cost the better the project looks

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146
Q

Initiating > Develop Project Charter > Project Charter & Assumption Log

What is Payback Period?

A

determines how long would it take to get back the money you invested in the project.

The goal would be the quicker the better.

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147
Q

Initiating > Develop Project Charter > Project Charter & Assumption Log

What is Present Value and Net Present Value?

A

Present value is the idea that a dollar today is worth more tomorrow. takes time out of the equation.
3 payments of $300; project is worth less than $300 since it won’t be paid until completion.
Bigger is better.

Net Present Value takes out time but factors in cost.

constructed an xbox for present value of $500 but it cost $350 to make the Net Present Value is actually $150.

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148
Q

Initiating > Develop Project Charter > Project Charter & Assumption Log

What is Return on Investment (ROI)?

A

shows % a company makes by investing.

Buy $20 in eggs but it normally costs $25; the ROI would be 25%
bigger the better.

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149
Q

Initiating > Develop Project Charter > Project Charter & Assumption Log

What is Return on Invested Capital (ROIC)?

A

For every dollar I invest, how many dollars will I get back in return?

ROIC = Net income (after tax)from a project / total capital invested

Invested: $250
Generated: $60 in revenue
Cost: $20
Tax: $8

ROIC = $32/ $250
ROIC = 12.5% ROIC annually

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150
Q

Initiating > Develop Project Charter > Project Charter & Assumption Log

What are the tools/technology for a Project Charter?

A

Expert Judgement
Data Gathering
Interpersonal and Team Skills
Meetings

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151
Q

Initiating > Develop Project Charter > Project Charter & Assumption Log

What is the output for developing a Project Charter?

A

Project Charter
Assumption Log (allows us to move forward without fact checking everything we know)

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152
Q

Planning > Develop Project Management Plan > Project Management Plan

Why is a project Management plan important?

A

specifies the who, what, when, where and how.

guides the team’s work on the project.

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153
Q

Planning > Develop Project Management Plan > Project Management Plan

When is the Project Management Plan performed?

A

The plan is progressively elaborated; meaning it is continually updated.

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154
Q

Planning > Develop Project Management Plan > Project Management Plan

What would be the inputs for a project management plan?

A

Project Charter
Enterprise Environmental Factors
Organization Process Assets

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155
Q

Planning > Develop Project Management Plan > Project Management Plan

What would be the tools/ techniques used for a project management plan?

A

Expert Judgement
Data Gathering
Interpersonal and Team Skills
Meetings

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156
Q

Planning > Develop Project Management Plan > Project Management Plan

What would be the output of a Project Management Plan?

A

The output would be the Project Management Plan itself.

It is a formal, approved document that defines how the project is managed, executed and controlled.

Keys: Formal, single document.

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157
Q

Planning > Develop Project Management Plan > Project Management Plan

Who approves a Project Management Plan?

A

could be any of the following:

NOT THE CUSTOMER

  • Project Manager
  • Project Sponsor
  • Functional Manager
  • The team who is putting in the work.
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158
Q

Planning > Develop Project Management Plan > Project Management Plan

What is in a project management plan?

A

basically its a combination of all the other management plans and baselines in one formal document.

Scope management plan
REquirements management plan
schedule management plan
Cost management plan
quality management plan
resource management plan
communications management plan
risk management plan
procurement management plan
stakeholder engagement plan
change management plan
configuration management plan
scope baseline
schedule baseline
cost baseline
performance measurement baseline
project life cycle description
development approach
managmeent reviews

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159
Q

Executing > Direct and Manage Project Work > Deliverables, Work Performance and Issue Log

What is the Direct and Manage Project Work?

A

contrary to how it seems…..most of the time a PM spends is in execution phase.

This is where you create the project deliverables.

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160
Q

Executing > Direct and Manage Project Work > Deliverables, Work Performance and Issue Log

Why is the Direct and Manage Project Work so important?

A

This process is where you start to see real progress.

buildings get built; roads get paved; websites get coded, etc.

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161
Q

Executing > Direct and Manage Project Work > Deliverables, Work Performance and Issue Log

When is the Direct and Manage Project Work phase performed?

A

No finite amount of time. You could repeat this process multiple times.

this is not a singular occurrence - but occurs anytime you are creating deliverables.

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162
Q

Executing > Direct and Manage Project Work > Deliverables, Work Performance and Issue Log

What are the Inputs to Directing and Managing Project Work phase?

A

Inputs:

Project Management Plan (guides the management and execution of project)
Project Documents
Any approved change request (tells you new specifications of the deliverable you are making)
Enterprise Environmental Factors
Organized Process Assets

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163
Q

Executing > Direct and Manage Project Work > Deliverables, Work Performance and Issue Log

What are the tools/ techniques used during the Direct and Manage Project work phase?

A

Expert Judgement
Project Management Information System (keeps you on schedule, updates files)
Meetings

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164
Q

Executing > Direct and Manage Project Work > Deliverables, Work Performance and Issue Log

What are the outputs of the Direct and Manage Project work (within the execution phase)?

A

Deliverables (tasks accomplished to evaluate for project approval)
Work Performance Data (inputs into M and C)
Issue Log (unresolved problems)

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165
Q

Executing > Direct and Manage Project Work > Deliverables, Work Performance and Issue Log

What comes out of an issue log?

A

potential change requests
potential project management plan updates
project document updates
organizational process assets updates (lessons learned register, etc)

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166
Q

Executing > Manage Project Knowledge > Lessons Learned Register

What is managing project knowledge?

A

Use previous lessons learned to help during your own execution phase. also plan to update this as you go along a swell.

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167
Q

Executing > Manage Project Knowledge > Lessons Learned Register

Why is the managing project knowledge phase important?

A

history is doomed to repeat itself if we don’t learn from it.

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168
Q

Executing > Manage Project Knowledge > Lessons Learned Register

When do you manage project knowledge?

A

technically anytime
update AFTER a deliverable has been completed.

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169
Q

Executing > Manage Project Knowledge > Lessons Learned Register

Inputs for managing project knowledge

A

Project Management Plan (influences how you do your project)
Project Documents
Deliverables
Enterprise Environmental Factors
Organizational Process Assets

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170
Q

Executing > Manage Project Knowledge > Lessons Learned Register

What are tools and techniques for managing project knowledge?

A

Expert Judgement
Knowledge Management
Information Management System (sharepoint)

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171
Q

Executing > Manage Project Knowledge > Lessons Learned Register

What is the difference between explicit and tacit knoweldge?

A

explicit knowledge is info written down for future lessons learned.

tacit knowledge is belief or opinion or ability.

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172
Q

Executing > Manage Project Knowledge > Lessons Learned Register

What is the output of managing project knowledge?

A

updates the lessons learned register with what did and did not work out.

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173
Q

Monitoring and Controlling > Monitor and Control Project Work > Work Performance Reports

What is the process of monitoring and controlling project work?

A

takes a look at the work being done on a project and compares the deliverables to the project plan

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174
Q

Monitoring and Controlling > Monitor and Control Project Work > Work Performance Reports

What is the process of Monitor and Control Project Work?

A

Compares the work already done (deliverable) with the project maanagement plan to make sure everything is gravy.

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175
Q

Monitoring and Controlling > Monitor and Control Project Work > Work Performance Reports

Why is the M & C project work important?

A

identifies any necessary changes that need to happen to either the work process or the project management plan itself.

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176
Q

Monitoring and Controlling > Monitor and Control Project Work > Work Performance Reports

When is M&C performed?

A

closely tied to the Direct and Manage Project Work phase and takes place as long as there is work on the project to be carried out.

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177
Q

Monitoring and Controlling > Monitor and Control Project Work > Work Performance Reports

What are inputs for Monitoring and Controlling?

A

Project Management Plan
Project Documents (assumption Log, estimates)
Cost Forecasts (issue log, lessons learned, milestone list, quality reports, risk register, risk report)
Schedule Forecasts
Work Performance Information

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178
Q

Monitoring and Controlling > Monitor and Control Project Work > Work Performance Reports

What are the tools/techniques used for M & C?

A

Expert Judgement
Data Analysis
Decision Making
Meetings

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179
Q

Monitoring and Controlling > Monitor and Control Project Work > Work Performance Reports

What is the output for the M and C phase?

A

Work Performance Reports (they go in…they go out…actionable items)
Change Requests (if work performance is bad then we need to make changes)
Project management plan updates (if we need to fix something)
Project Document Updates (if we change one we change them all)

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180
Q

Monitoring and Controlling > Perform Integrated Change Control > Approved Change Requests and Update Change Log

What does it mean to perform integrated change control?

A

one of the most important processes.

every change (whether requested or not) needs to be processed through Perform Integrated Change Control.

Allows you to assess real impact on a project.

Change the project to accept the deliverable or change the plan to create a diff deliverable.

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181
Q

Monitoring and Controlling > Perform Integrated Change Control > Approved Change Requests and Update Change Log

Why is the Perform Integrated Change Control Log important?

A

assesses real impact across project.

Monitor and Controlling manages the way the work is carried out - Integrated Change Control is how we decide if its responsible to allow the change.

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182
Q

Monitoring and Controlling > Perform Integrated Change Control > Approved Change Requests and Update Change Log

When is Perform Integrated change control performed?

A

takes place as long a sthere is work on the project to be carried out.

some organizations have a change control board that reviews the change requests.

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183
Q

Monitoring and Controlling > Perform Integrated Change Control > Approved Change Requests and Update Change Log

What are the inputs to perform integrated change control?

A

Inputs:

Project Management Plan
Project Documents
Work Performance Reports
Change Requests (enterprise Environmental Factors and Organizational Process Assets)

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184
Q

Monitoring and Controlling > Perform Integrated Change Control > Approved Change Requests and Update Change Log

What tools/techniques are used for the perform integrated change control phase?

A

Expert Judgement
Change Control Tools (any system or if there is a formal board)
data analysis
decision making
meetings

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185
Q

Monitoring and Controlling > Perform Integrated Change Control > Approved Change Requests and Update Change Log

What type of outputs come from a perform integrated change control request?

A

An approved Change Request (or denial)
Update of change log and lessons learned (formal documents)

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186
Q

Closing>Close a project or phase > Final Product, Service or Result; Final report; Project Document Updates

What does it mean to close a project?

A

projects are temporary.

all about shutting down a project properly. Includes the paperwork to do so like archives, lessons learned, and updating all organizational process assets.

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187
Q

Closing>Close a project or phase > Final Product, Service or Result; Final report; Project Document Updates

Why is closing a project important?

A

projects that skip this are left open and ongoing.

ensures these documents become organizational process assets for future use on new projects.

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188
Q

Closing>Close a project or phase > Final Product, Service or Result; Final report; Project Document Updates

When is closing a project performed?

A

performed as the last process on a project or phase.

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189
Q

Closing>Close a project or phase > Final Product, Service or Result; Final report; Project Document Updates

What are inputs to closing a project?

A

Project charter - charter shows exit criteria so we can validate it is truly complete.
Project management plan - confirm all requirements are completed
Project documents - need to complete
accepted deliverables (make sure we are done)
business documents (closed out)
organizational procsss assets
procurement documentation

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190
Q

Closing>Close a project or phase > Final Product, Service or Result; Final report; Project Document Updates

What tools are used for closing a project?

A

Expert Judgement
Data Analysis
Meetings

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191
Q

Closing>Close a project or phase > Final Product, Service or Result; Final report; Project Document Updates

What are the outputs for closing a project?

A

Lessons learned updated (project documents updated)
final product or service
final report

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192
Q

What is the “Agile perspective on integration management”?

A
  • the team does the work of the pm
  • project charter is developed by team
  • Project Management plan is used to mitigate risk; agile welcomes and embraces the change.
  • Direct and Manage project work has an output of deliverables, work performance data and issue log. this is delivered in smaller iterations during an agile.
  • managing project knowledge is shared in a lessons learned register for PM; shared in daily meetings iwth agile.
  • managing and controlling work is done through daily meetings with hurdles and face to face discussions
  • agile teams do not need an integrated change control. they welcome change.
  • agile teams don’t produce much documentation so not as formal of a closure.
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193
Q

What is Scope Management?

A

Scope Management is a logical group of processes to help you understand:

  • requirements how many rooms do we paint
  • breakdown how do we paint, when do we paint
  • control Scope make sure we are painting and quality of paint
  • verify project was completed. Ensure all rooms have been painted.
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194
Q

What does scope mean?

A

Everything that must be completed to meet the product requirement.

work needed to successfully complete the project AND ONLY the work.

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195
Q

What is the two philosophies behind scope management?

A

Project manager is ALWAYS in control.

Any change should be handled in a structured way.

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196
Q

What would be “good” scope management?

A

Makes sure the scope (what is needed to be accomplished to be succesful) is well communicated.

un-necessary changes are limited.

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197
Q

What are the overall goals of scope management?

A

define the need
set stakeholder expectations
deliver expectations (communicate)
manage changes
minimizes surprises

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198
Q

What is “gold plating”?

A

deliver more than agreed upon
exceed quality - sometimes customers will ask for more.

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199
Q

what are negatives to “gold plating”?

A

increase risk
increase uncertainty
increase cost
potentially add probelms

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200
Q

What is the formal Scope Management Process?

A

Plan Scope Management - figure out how to stop Microsoft from changing the specs of xbox.
Gather the requirements - what do we need to do to create the xbox.
Define the Scope - break project into objectives
Create the Work Breakdown - break objectives into activities Structure (and baseline)
Validate and Control the Scope make sure we are making xbox well.

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201
Q

What process groups does Scope Management engage in?

A

Planning
Monitoring and Controlling

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202
Q

Planning > Plan Scope Management > Scope Management and Requirements Management Plan

What would be an input for Planning Scope Management?

A

Inputs:

  • Project Charter
  • Project Management Plan
  • Enterprise Environmental FActors
  • Organizational Assets
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203
Q

Planning > Plan Scope Management > Scope Management and Requirements Management Plan

What would be the Tools/Techniques for Planning Scope Management?

A

Expert Judgement
Data Analysis
Meetings

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204
Q

Planning > Plan Scope Management

What would be the output for when you Plan Scope Management?

A

Create the Scope Management Plan

Create the Requirements Management Plan

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205
Q

Planning > Plan Scope Management > Scope Management and Requirements Management Plan

What is a Requirements Management Plan?

A

Defines the activities the team will perform in order to gather and manage the project requirements.

This is the PLAN for how the requirements will be managed.

DOES not contain the requirements itself.

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206
Q

Planning > Plan Scope Management > Scope Management and Requirements Management Plan

Why is the Requirements Management Plan important?

A

Shows how requirements will be gathered.

Shows how decisions will be made.

How requirements will be documented.

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207
Q

Planning > Collect Requirements > Requirement Documentation

What is Collecting Requirements?

A

Process of understanding what it will take to satisfy the stakeholders. Then documenting that understanding.

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208
Q

Planning > Collect Requirements > Requirement Documentation

Why is Collecting Requirements important?

A

This document helps keep everyone focused on the stakeholders expectations.

Refers to this document during scheduling, budgeting, quality specifications, risk factoring and resource planning.

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209
Q

Planning > Collect Requirements > Requirement Documentation

What are inputs when collecting requirements?

A

Inputs:

  • Stakeholder Engagement plan
  • Project Charter
  • Project Management Plan
  • Project Documents (Assumption Log, Lessons Learned, Stakeholder Register)
  • Business Agreements
  • Enterprise Environmental Factors
  • Organizational Process Assets
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210
Q

Planning > Collect Requirements > Requirement Documentation

What are the Tools/ Techniques for Collecting Requirements?

A

T&T:

  • Data Gathering (brainstorming, interviews, focus groups, questionaires, benchmarking)
  • Data Analysis
  • Decision Making
  • Data Representation
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211
Q

Planning > Collect Requirements >

What are the outputs for Collecting Requirements?

A

Outputs:

  • Requirement Documentation
  • Requirements Traceability Matrix
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212
Q

Planning > Collect Requirements > Requirement Documentation

What is a “Requirements Traceability Matrix”?

A

A document that identifies the source of each requirement (product feature needed or service completed).

Can include information about who owns the requirement, the status of the requirement, etc.

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213
Q

Planning > Define Scope> Project Statement and Project Documents

What is defining Scope?

A

Develop a clear understanding of the requirements to be:

  • executed
  • verified
  • delivered
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214
Q

Planning > Define Scope> Project Statement and Project Documents

Why is defining scope important?

A

Scope is what drives the execution of a project.

The importance of defining scope correlates with the amount of risk you are willing to tolerate.

The greater you define the exact needs - the more likely you are to succeed.

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215
Q

Planning > Define Scope> Project Statement and Project Documents

When do you ‘define scope’?

A

As soon as the collect requirements process has been completed.

you need to know the requirements before you can plan how you accomplish them/ how you get there.

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216
Q

Planning > Define Scope> Project Statement and Project Documents

Inputs for Defining Scope?

A

Inputs:

Project Charter
Project Management Plan
Project Documents (assumption log, requirements documentation, risk register)
Environmental Factors
Organizational Process Assets

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217
Q

Planning > Define Scope> Project Statement and Project Documents

What are the Tools and Techniques for Defining Scope?

A

T&T:

Expert Judgement
Data Analysis
Decision Making
Product Analysis

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218
Q

Planning > Define Scope>

What are the outputs for defining scope?

A

Outputs:

  • Project Scope Statement
  • Project Documents Updates
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219
Q

Planning > Define Scope> Project Statement and Project Documents

What is included in a Project Scope Statement (6)?

A

Contains:

  • Goal of the project
  • Project Description
  • Requirements of a Project
  • Constraints of a Project
  • Assumption of a Project
  • Identified Risks related to the scope
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220
Q

Planning > Create Work Breakdown Structure> Scope Baseline (includes actual Work Breakdown Structure)

Why is the Work Breakdown Structure Important?

A

Once created, is a hub of info. and is most important component of a project plan.

A WBS is used when creating risk analysis, activities, costs, quality attributes and procurement decisions.

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221
Q

Planning > Create Work Breakdown Structure> Scope Baseline (includes actual Work Breakdown Structure)

What is the primary tool for verifying and controlling the project scope?

A

The primary tool is Creating a Work Breakdown Structure

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222
Q

Planning > Create Work Breakdown Structure> Scope Baseline (includes actual Work Breakdown Structure)

When do you create a WBS?

A

After a project charter is created, you identify who is making these expectations (stakeholders), after you collect their expectations (requirements) and the scope has been defined (determined how you are going to meet their expectations).

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223
Q

Planning > Create Work Breakdown Structure> Scope Baseline (includes actual Work Breakdown Structure)

What are Inputs for WBS?

A

Inputs:

  • Project Management Plan
  • Project Scope Statement
  • Project Requirements Documentation
  • Enterprise Environmental Factors
  • Organizational Process Assets
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224
Q

Planning > Create Work Breakdown Structure> Scope Baseline (includes actual Work Breakdown Structure)

What are the Tools and Techniques for creating a WBS?

A

T & T:

  • Expert Judgement
  • Decomposition (main tool - breaks down deliverables into smaller components
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225
Q

Planning > Create Work Breakdown Structure> Scope Baseline (includes actual Work Breakdown Structure)

How do you know you have broken down your work flow small enough for a WBS to be effective?

A

Ask yourself:

  • are your work packages small enough to be estimated for time and cost?
  • is the team satisifed that the current level of detail provides enough info to proceed?
  • is each “work package” small enough that you can assign a value to a single person?
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226
Q

Planning > Create Work Breakdown Structure>

What is the outputs when you create a Work Breakdown Structure?

A

The Scope Baseline:

A baseline is the original plan plus all approved changes.

Work Breakdown Structure:

A document that defines each language in a WBS

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227
Q

Planning > Create Work Breakdown Structure> Scope Baseline (includes actual Work Breakdown Structure)

What is the following:

Control Account
Planning Package
Work Package

A

How you break down your wbs

Control Account = Monthly Concur/ Online Purchasing App

Planning Package = Onboarding Supplies

Work Package = Blue Books (assigned to one specific person)

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228
Q

Monitor and Controlling > Validate Scope > Accepted Deliverables & Work Performance

What is Validating Scope?

A

Validate Scope is the process of ensuring the product, service or result that matches the documented scope.

Making sure we aren’t wasting our time.

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229
Q

Monitor and Controlling > Validate Scope > Accepted Deliverables & Work Performance

What is the difference between controlling quality vs validating scope?

A

Controlling quality is done before you validate.

Control quality is concerned with correctness
Control Scope is concerned with completeness

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230
Q

Monitor and Controlling > Validate Scope > Accepted Deliverables & Work Performance

Why is validating Scope important?

A

Once the validation of scope is completed - the project goes to be accepted by:

  • Project Manager
  • Customer
  • The Sponsor
    Sometimes functional manager or stakeholder
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231
Q

Monitor and Controlling > Validate Scope > Accepted Deliverables & Work Performance

When do you validate scope?

A

Validate scope after the quality has been controlled.
Can be performed multiple times throughout a project
usually performed after at least some of the product components have been delivered

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232
Q

Monitor and Controlling > Validate Scope > Accepted Deliverables & Work Performance

What are the inputs to Validating Scope?

A

Main one is a verified deliverable
Work performance data

Remember you are in the monitoring and controlling phase

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233
Q

Monitor and Controlling > Validate Scope > Accepted Deliverables & Work Performance

What would be the T&T for validating scope?

A

Inspections
Decision Making

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234
Q

Monitor and Controlling > Validate Scope >

What are the outputs for Validating Scope?

A

“Accepted” Deliverables
MandC - input work data you get back work data
Change Requests (assuming the output sucks)
Project Document Updates

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235
Q

Monitor and Controlling > Control Scope > Work Performance Data/ Change Requests

What is Controlling Scope?

A

Maintain Control by preventing scope change requests from overwhelming the project.

Keeps the scope baseline current.

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236
Q

Monitor and Controlling > Control Scope > Work Performance Data/ Change Requests

Why is controlling scope important?

A

Makes sure all change requests are understood and managed.

This prevents un-necessary changes from occuring.

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237
Q

Monitor and Controlling > Control Scope > Work Performance Data/ Change Requests

When is controlling scope performed?

A

ongoing process.

Begins as soon as the scope baseline is created. Aka after WBS

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238
Q

Monitor and Controlling > Control Scope > Work Performance Data/ Change Requests

What are the Inputs of Controlling Scope?

A

Work Performance Data
Updates to Project Management Plan
Updates to Project Documents/ Process Assets

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239
Q

Monitor and Controlling > Control Scope > Work Performance Data/ Change Requests

What is the Tool and Technique for Controlling Scope?

A

Analyzing Data

240
Q

Monitor and Controlling > Control Scope > Work Performance Data/ Change Requests

What is the output for Controlling Scope?

A

Work Performance Information (anytime you input work info you output work info)

Change Requests (any decision making still goes to a change request)

Project Management Plans
Project Document Updates

241
Q

What is the Agile Perspective on Scope Management?

A

Predictive Approach tries to identify all and control change.

Agile approach tries to get product in customer’s hands and then embrace any new requirements discovered.

242
Q

Agile perspective on “Plan Scope Management” phase

A

low emphasis because the overall process is flexible.

243
Q

Agile perspective on “Collect Requirements” Phase

A

In agile setting, this is an ongoing process because we give you the prototype and you tell me new features you would like or changes.

244
Q

Agile perspective on “define scope” phase

How does agile define scope?

A

Agile setting defines scope through user stories, story maps and release plans.

Predictive breaks it down to objectives and activities. (WbS)

245
Q

Agile perspective on “Create WBS”

A

Predictive WBS is broken down through Decomposition of activities.

Agile WBS is broken through disaggregation of Story Maps into smaller stories.

246
Q

Agile perspective on “Validate Scope”

A

every phase/ iteration in an agile setting is validated by the teams approval of “done”

247
Q

agile perspective on controlling scope

A

large amount of change requests for predictive setting would be troublesome (because all risk is already predicted)

large amount of change requests in agile is encouraging as there is high user engagement

248
Q

What is the philosophy of Schedule Management?

A

The project manager should be in control of the schedule (and not vice versa)

A schedule should be rigorously managed but as flexible as possible.

249
Q

What are the six (6) processes related to schedule management?

A

1) Plan Schedule Management (planning out the next five processes)
2) Define Activities (list the project activities)
3) Sequence Activities (order the activities and create the project diagram)
4) Estimate Activity Durations (determine time estimates for each activity)
5) Develop Schedule (create the schedule)
6) Control Schedule (monitor and adjust schedule performance)

250
Q

Planning > Plan Schedule Management >

What is the main output of “Plan Schedule Management”?

A

The Schedule Management Plan

251
Q

Planning > Define Activities >

What is the main output of “Define Activities”?

A

Activity List
Activity Attributes

252
Q

Planning > Sequence Activities >

What is the main output of “Sequence Activities”?

A

Project Schedule Network Diagrams (activity sequence list or visual)

253
Q

Planning > Estimate Activity Durations >

What is the main output of “Activity Duration Estimates”?

A

Activity Duration Estimates

254
Q

Planning > Develop Schedule >

What is the main output of “Develop Schedule”?

A

Project Schedule

Schedule Baseline

255
Q

Planning > Control Schedule >

What is the main output of “Control Schedule”?

A

Work Performance Information
Change Requests
Schedule Forecasts

256
Q

Planning > Plan Schedule > Schedule Management Plan

What is the main input when planning a schedule management plan?

A

Project Charter
Project Management Plan
Enterprise Factors
Organizational Assets

257
Q

Planning > Plan Schedule > Schedule Management Plan

What is the T&T for planning a schedule management plan?

A

Expert Judgement
Data Analysis
Meeting

258
Q

Planning > Plan Schedule > Schedule Management Plan

What is the output for a schedule management plan?

A

Schedule Management Plan

259
Q

Planning > define activities > List Activities & Activity Attributes

What is defining the activity?

A

Once you create the scope baseline, you can use this to decompose (breakdown) the work into the smaller activities that are necessary to do the project.

This list is what needs to occur for the project to be completed.

260
Q

Planning > define activities > List Activities & Activity Attributes

Why is defining the activity important?

A

You cannot build a schedule until you know what needs to happen.

261
Q

Planning > define activities > List Activities & Activity Attributes

When is defining the activity performed?

A

Common to create the activity list after the requirements documentation.

262
Q

Planning > define activities > List Activities & Activity Attributes

What are the inputs for Defining Activities?

A

Project Management Plan
Scope Baseline
Schedule Management Plan

263
Q

Planning > define activities > List Activities & Activity Attributes

What tools and techniques does defining activities involve?

A

Expert Judgement
Decomposition
Rolling Wave Planning (plan is continuously evolving)

264
Q

Planning > define activities >

What are outputs?

A

Activity List
Activity Attributes
Milestone List
Change Requests
Project Management Plan UPdate

265
Q

Planning > Sequence Activities > Project Schedule Network Diagram and Project Update

What is sequencing activities?

A

arranging the activity list in order they should be performed.

266
Q

Planning > Sequence Activities > Project Schedule Network Diagram and Project Update

What is a network logic diagram?

A

a picture in which each activity is drawn and placed in order it must be performed.

think of dominos

267
Q

Planning > Sequence Activities > Project Schedule Network Diagram and Project Update

When is sequencing activities performed/

A

after you define your activity but before you schedule

268
Q

Planning > Sequence Activities > Project Schedule Network Diagram and Project Update

What are inputs to sequencing activities?

A

Schedule Baseline
Schedule Management Plan
Activity List

269
Q

Planning > Sequence Activities > Project Schedule Network Diagram and Project Update

What are the tools and techniques used sequencing activities?

A

Precedence Diagramming Method (PDM)
Dependency Determination and Integration
Lead and Lags

270
Q

Planning > Sequence Activities > Project Schedule Network Diagram and Project Update

What is Precedence Diagramming Method?

A

Precedence Diagramming Method creates a graphical visual of the schedule activities in order in which they must be performed.

rectangles and lines/nodes

271
Q

Planning > Sequence Activities > Project Schedule Network Diagram and Project Update

What is Dependency Determination and Integration?

A

Dependencies influence which activities must be performed first.

In making a scrambled egg - the mixing of the egg is dependent on cracking the egg.

272
Q

Planning > Sequence Activities > Project Schedule Network Diagram and Project Update

What are the 4 main kinds of dependecies?

A

Mandatory Dependencies (one that can’t be broken)

Disretionary Dependencies (best practice dictates we paint before we lay down carpet…but technically we still could carpet first)

External Dependencies (manufacturer etas…capsa)

Internal Dependencies (marketing team has to finish logos before website can be released)

273
Q

Planning > Sequence Activities > Project Schedule Network Diagram and Project Update

What is Leads and Lags?

A

A lead is one activity getting a jumpstart on another.

a lag is a waiting period that exists between two activities.

274
Q

Planning > Sequence Activities >

What are the outputs for sequencing activities?

A

The project Schedule Network Diagram (diagram shows a visual way of depicting schedule activities and their dependencies.

project document updates

275
Q

Planning > Sequence Activities > Project Schedule Network Diagram and Project Update

What is estimating activity durations?

A

analyzing each activity to see how long it will take.

276
Q

Planning > Sequence Activities > Project Schedule Network Diagram and Project Update

What are inputs to estimating activity durations?

A

Project Management Plan (Schedule Management Plan & Scope Baseline)
Project Documents (Activity List, Activity Attributes, Resource Requirements, Resource Calendars)
Enterprise Factors
Organizational Process Assets

277
Q

Planning > Sequence Activities > Project Schedule Network Diagram and Project Update

What are the 4 main kinds of dependencies?

A

Mandatory Dependencies (one that can’t be broken)
Disretionary Dependencies (best practice dictates we paint before we lay down carpet…but technically we still could carpet first)
External Dependencies (manufacturer etas…capsa)
Internal Dependencies (marketing team has to finish logos before website can be released)

278
Q

Planning > Estimate Activity Durations > Duration Estimates, Basis Estimates, Project Document Updates

What is Estimate Activity Durations?

A

This is monitoring how long each activity will take - not focusing on the effort.

279
Q

Planning > Estimate Activity Durations > Duration Estimates, Basis Estimates, Project Document Updates

Why is Estimating Activity Durations Important?

A

These activity duration estimates will become a primary input into creating the schedule.

280
Q

Planning > Estimate Activity Durations > Duration Estimates, Basis Estimates, Project Document Updates

When is Estimating Activity Durations performed?

A

After the activity resource requirements have been gathered and before the schedule is developed.

281
Q

Planning > Estimate Activity Durations > Duration Estimates, Basis Estimates, Project Document Updates

What are the inputs for Estimating Activity Durations?

A

Project Management plan
Project Documents (Activity List, Activity Attributes and Resource Requirements, Resource Calendars)
Enterprise Environmental Factors
Organizational Process Assets

282
Q

Planning > Estimate Activity Durations > Duration Estimates, Basis Estimates, Project Document Updates

What are the tools/techniques for Estimating Activity Durations?

A

Expert Judgement

Analogous Estimating (comparing to previously done project [top down])

Parametric Estimating (Parametric Estimating is dimensional analysis….takes 1 person 10 minutes…takes 1000 people 100000 minutes

Three Point Estimating (PERT: use three data points innstead of one. These are pessimistic, most likely and optimistic estimates)

Bottoms Up Estimating (opposite of analogous estimating)

283
Q

Planning > Estimate Activity Durations > Duration Estimates, Basis Estimates, Project Document Updates

What is analogous estimating?

A

Top down estimating

Comparing to an estimate from a previous project.

284
Q

Planning > Estimate Activity Durations > Duration Estimates, Basis Estimates, Project Document Updates

What is parametric estimating?

A

Scaleable estimating.

If it takes 100 feet one day
Then it will take 10 days to do 1000

285
Q

Planning > Estimate Activity Durations > Duration Estimates, Basis Estimates, Project Document Updates

What is 3 point estimating?

A

Aka PERT (program evaluation and review technique)

Uses pessimistic, most likely, optimistic

286
Q

Planning > Estimate Activity Durations > Duration Estimates, Basis Estimates, Project Document Updates

What are the two types of 3 point estimating?

A

Beta distribution
Triangular distribution

287
Q

Planning > Estimate Activity Durations > Duration Estimates, Basis Estimates, Project Document Updates

What is Beta Distribution?

A

(Pessimistic + 4 x realistic/most likely+ optimistic)÷ 6

288
Q

Planning > Estimate Activity Durations > Duration Estimates, Basis Estimates, Project Document Updates

What is the standard deviation of a beta distribution?

A

(Pessimistic - optimistic)÷6

289
Q

Planning > Estimate Activity Durations > Duration Estimates, Basis Estimates, Project Document Updates

What is triangular distribution?

A

Evenly weighted.

(Pessimistic + realistic/most likely+optimistic)/3

290
Q

Planning > Estimate Activity Durations > Duration Estimates, Basis Estimates, Project Document Updates

What is bottom-up estimating?

A

Opposite of analogous estimating
Each step of an activity is added together.

Accurate when there is few unknowns.

Top down is comparing to a previous project and compares entire cost at once.

Bottom up is adding up the tasks first then compiling into an estimate. This happens the most.

291
Q

Planning > Estimate Activity Durations > Duration Estimates, Basis Estimates, Project Document Updates

What is alternative analysis?

A

Make or buy analysis to determine if you should outsource or not.

Point is to make optimal decisions.

292
Q

Planning > Estimate Activity Durations > Duration Estimates, Basis Estimates, Project Document Updates

What is reserve analysis?

A

Reserve time/contingency is extra time added to activity duration estimate.

Revisited throughout project.

293
Q

Planning > Estimate Activity Durations >

What is the output for estimate activity Durations?

A

Durations Estimates
Basis of Estimates (shows how Estimates were determined)
Project Document Updates

294
Q

Planning > develop schedule > schedule baseline and project schedule

What are the inputs of a schedule?

A

Like 20 inputs:

Project management plan (schedule management plan and scope baseline)

Project documents (activity list, activity attributes, assumption log, Basis of Estimates, lessons learned, milestone list, Project schedule network diagrams, project team assignments, resource calendars, resource requirements, risk register)

Agreements
Enterprise environmental factors
Organizational process assets

295
Q

Planning > develop schedule > schedule baseline and project schedule

What are the T&T used to create the schedule?

A

Schedule network analysis (group of techniques)
Critical Path Method
Resource optimization
Data analysis
Lead and lag
PMInfomation system

296
Q

Planning > develop schedule > schedule baseline and project schedule

What is critical path?

A

A critical path is the combination of activities that, if delayed, will delay the projects finish.

297
Q

Planning > develop schedule > schedule baseline and project schedule

What is the purpose of critical path management?

A

1) calculate the finish date
2) identify the float (which activities can slip)
3) identify highest risk activities (can’t slip)

298
Q

Planning > develop schedule > schedule baseline and project schedule

Describe traditional way of building the schedule?

A

Gather realistic activity duration
Assemble schedule
Identify the longest critical path

Basically plan for the longest route.

299
Q

Planning > develop schedule > schedule baseline and project schedule

Describe critical chain method

A

Estimates each activity aggressively
Builds the schedule network

Adds a lump sum buffer to end of project track

You don’t let the team know of buffer so they are pressured into the aggressive schedule.

Longest path - shortest path = invisible buffer

300
Q

Planning > develop schedule > schedule baseline and project schedule

What is resource leveling?

A

When your resource needs meet up with organizations ability to supply resources.

Resource leveling is more about people/material

Resource smoothing is about time constraint.

301
Q

Planning > develop schedule > schedule baseline and project schedule

How do you resource level?

A

1) use critical path method to calculate and analyze all network paths for project.

2) apply resources to see what effect is made to schedule.

3) creates a change to critical path and project completion date.

302
Q

Planning > develop schedule > schedule baseline and project schedule

What is resource smoothing?

A

Looks at the schedule when there is resource constraints.

Resource smoothing is less disruptive - completion date and critical path do not change.

303
Q

Planning > develop schedule > schedule baseline and project schedule

What is “What-if scenario analysis”?

A

A way of looking at risk to determine how certain events or scenarios would impact the schedule.

Goal = is schedule practical? Are the reserves and buffers appropriate?

304
Q

Planning > develop schedule > schedule baseline and project schedule

What is “schedule compression”?

A

Completing the schedule earlier without cutting the project scope…..without eliminating features.

305
Q

Planning > develop schedule > schedule baseline and project schedule

What is Crashing?
What is fast tracking?

A

crashing means adding resources to an activity to complete more quickly. Crashing almost always increases costs.

fast tracking means that you reorder the sequence of activities so that some of the activities are performed at the same time.

306
Q

Planning > develop schedule > schedule baseline and project schedule

What is “agile release planning”?

A

agile projects use the product backlog to create an overall release plan.

prioritized by value to the customer and then estimated by difficulty. then the team selects the planned releases.

307
Q

Planning > develop schedule > schedule baseline and project schedule

What are the outputs to developing the schedule?

A

Create the schedule baseline
Create the project schedule
Create bar charts (or Gantt charts) to show length of activity schedule.
Create Milestone Charts (represents key events)
Project Schedule Network Diagram

308
Q

Planning > develop schedule > schedule baseline and project schedule

What are the outputs to developing the schedule?

A

Create the schedule baseline
Create the project schedule
Create bar charts (or Gantt charts) to show length of activity schedule.
Create Milestone Charts (represents key events)
Project Schedule Network Diagram
Schedule Data
Project Calendars
Change Requests
Project Management Plan Updates
Project Document Updates

309
Q

Planning > monitoring and controlling > Control Schedule

What is the concept behind monitoring and controlling processes in general?

A

Compare the work results to the plan and ensure that they line up.

310
Q

Planning > monitoring and controlling > Control Schedule

What is controlling the schedule?

A

Making sure the time related performance on the project is in line with the plan.

311
Q

Planning > monitoring and controlling > Control Schedule

What are the inputs to controlling the schedule?

A

Project Management plan
Project Documents (Lessons leanred, project calendars, project schedule, resource calendars, schedule data, work performance data, organizational process assets)

312
Q

Planning > monitoring and controlling > Control Schedule

What is the T&T for controlling the schedule?

A

Data Analysis (Earned Value Analysis, Iteration Burndown chart, performance reviews, trend analysis, variance analysis, What-if scenario analysis)

Critical Path Method

Project Management Information System

Resource Optimization

Leads and Lags

Schedule Compression

313
Q

Planning > monitoring and controlling > Control Schedule

What are the outputs for controlling schedule?

A

Work Performance Information
Schedule Forecasts
Change Requests
Project Management Plan Updates
Project Document Updates

314
Q

Planning > monitoring and controlling > Control Schedule

What is the agile perspective of Schedule management?

A

Agile do not try to define scope up front.

Agile expects sscope to change.

The agile approach is to plan in much smaller, more flexible increments, prioritized by what is most most valuable.

On-demand scheduling.

315
Q

Planning > monitoring and controlling > Control Schedule

What is agile perspective on Plan Schedule management?

A

low applicability to agile projects. each iteration or sprint has a plan for that particular sprint.

one at a time.

316
Q

Planning > monitoring and controlling > Control Schedule

What is agile perspective on Estimating Activity Durations?

A

Agile projects do estimate, alhtough they do it differntly (planning poker, or relative sizing exercies)

317
Q

Planning > monitoring and controlling > Control Schedule

What is agile perspective on “Develop Schedule”?

A

Agile projects may develop release plans which show features

318
Q

Planning > monitoring and controlling > Control Schedule

What is agile perspective ofcontrolling schedule?

A

Agile monitor and adjust schedule performance during either their iteration planning or their respective at the end of an iteration.

319
Q

What is “network path”?

A

a network path refers to a sequence of events that affect each other on the project from start to finish.

highlite different sets of sequences in which activities must be performed.

320
Q

What is a “critical path”?

A

made up of activities that cannot be delayed without delaying the finish of the project.

critical path is the longest path.

321
Q

Can you have more than one critical path in a project?

A

Yes - there could be two paths that tie for the longest path. In this event, schedule risk is increased because there is an increased number of ways the project could be delayed.

322
Q

What is “float”?

A

Float is slack - how much time an activity can slip before it changes the critical path.

maximum amount of time an acitivty can slip.

323
Q

how much float does an item on a critical path take?

A

Zero float

324
Q

What is “Early Start” and how do you calculate it?

A

Early start is the earliest date that something can start factoring in other dependencies.

325
Q

What is the technique “forward pass”?

A

AKA Early Start.

We are moving forward through the diagram.

326
Q

What is “Early Finish” and how do you calculate it?

A

Early start date plus the duration estimate minus 1 unit.

327
Q

What is “forward pass”?

A

AKA Early Finish

328
Q

What is “Late Start” and how do you calculate it?

A

Says this is the latest the activity could start and not delay the project’s finish date.

You calculate this by adding the float to the early start

329
Q

What is “backward pass”?

A

AKA late start

330
Q

What is “Late Finish” and how do you calculate it?

A

Late finish is the late start plus the activity duration - 1 unit.

Early finish would be week 8 day 1
Late finish would be week 8 day 6

331
Q

What is “Free Float”?

A

AKA Free Slack.

free float is the amount of time an acitivyt can be delayed without affecting the early start date of dependent acitivites.

9 - 10 - 4
9 - 6 - 4
19-15 = 4 free float.

332
Q

What is “Negative Float”?

A

occurs when an activity’s start date occurs before a precedening acitvity’s finish date.

negative float tells you when an activity’s finish date happens vefore its scheduled start date.

TELLS YOU YOUR SCHEDULE IS WRONG.

333
Q

hOW do you fix a negative float ?

A

reworking the logic of the schedule
“crashing”
“fast tracking”

334
Q

What is a “dummy” activity?

A

a activity visual in a chart that shows the relationship but doesn’t show the time associated.

335
Q

What does a float sample look like? Formulas

A

ES Duration EF
LS FLOAT LF

EF (aka forward pass)= ES + D - 1
ES= EF - D + 1

LS= LF - du + 1
LF= LS +du - 1

Critical Path has zero float

Float = LF- EF
simultaneously
Float = LS - ES

336
Q

What is a lead/lag time? video

A

value added to work.

lag time is + time (increases duration)

Example: anytime you are waiting. Concrete is poured - takes two days to harden.

lead time is negative (-) time (reduces duration)

Example: procurement takes 30 days; need cabinets in 45 days….lead time is 15 days (when you reorder)

337
Q

Life-Cycle Costing

A

Estimating total cost from start to finish.

338
Q

Value-Engineering

A

Squeeze more benefits w/o reducing scope.

Gets more out of project in every phase.

339
Q

What is the “general rule” regarding scope, schedule and cost/budget activities?

A

Scope is first
Schedule is second
Cost and budget is 3rd.

340
Q

Planning > Plan Cost Management > Cost Management Plan

What are the inputs for planning cost management plan?

A

Input:

Project charter
Project management plan
Enterprise environmental factors
Organizational process assets

341
Q

Planning > Plan Cost Management > Cost Management Plan

What are the tools and techniques for Plan Cost Management?

A

Tools and techniques:

Expert judgement
Data Analysis
Meetings

342
Q

Planning > Plan Cost Management >

What is planning cost management?

A

Plan that describes how the processes of Estimate costs, determine budget, and controlled costs will be carrier out.

343
Q

What are the 3 types of cost estimates?

A

Rough order of magnitude estimate
Preliminary estimate
Definitive estimate

344
Q

What is the range for “rough order of magnitude estimate”?

A

-25% to +75%

345
Q

What is the preliminary estimate?

A

-20% to + 30%

346
Q

What is the definitive estimate?

A

-5% to +10%

347
Q

Planning > Estimate costs > cost estimates, Basis of Estimates, project document updates

What are the inputs to estimating cost?

A

Project management plan

Project Documents (lessons learned, Project schedule, resource requirements, risk register)

Enterprise factors
Org. Process Assets

348
Q

Planning > Estimate costs > cost estimates, Basis of Estimates, project document updates

What are the tools and tech for estimating costs?

A

Expert judgement

Analogous estimating
Parametric Estimating
Bottoms up estimating
3 point estimating

Alternative analysis
Reserve analysis
Cost of quality

Project management info system
Decision making

349
Q

Planning > Estimate costs >

What are the outputs?

A

cost estimates

Basis of Estimates

Project document updates

350
Q

What is the basis of Estimates?

A

Never enough detail

Include info on how you derived the activity cost estimates

351
Q

Planning > planning determine budget > cost baseline, Project funding requirements, project document updates

What is a budget?

A

Time phases the cost estimates so that the company will know how to plan for cash flow and expenditures.

352
Q

Planning > planning determine budget > cost baseline, Project funding requirements, project document updates

When is a project performed?

A

Performed after you define activities, estimate activity Durations, estimate activity resources and developed the schedule.

353
Q

Planning > planning determine budget > cost baseline, Project funding requirements, project document updates

What are the inputs to a budget?

A

Project management plan (cost management, resource management plan, scope baseline)

Cost management
Cost estimate
Schedule

Project Documents (basis of Estimates, cost estimates. Project schedule, risk register)

Business documents (business case and benefits management plan)

Agreements
Environmental factors
Organizational process assets

354
Q

Planning > planning determine budget > cost baseline, Project funding requirements, project document updates

What are tools and techniques?

A

Expert judgement
Cost aggregation
Data Analysis
Historical info
Funding limit reconcilliation
Financing

355
Q

Planning > planning determine budget > cost baseline, Project funding requirements, project document updates

What is cost aggregation?

A

Cost estimates should be rolled up to the work package level where they will be measured, managed and controlled.

356
Q

Planning > planning determine budget > cost baseline, Project funding requirements, project document updates

What is funding limit reconciliation?

A

Companies can be required to budget for projects in advance. When this happens there can be a funding limit when project has begun.

357
Q

Planning > planning determine budget >

What are the outputs when determining a budget?

A

Cost baseline (budget = cost baseline plus management reserves)

Project funding requirements
Project Documents updates

358
Q

Planning > monitoring and controlling control costs > work performance, cost forecasts, change requests, Project management plan, project document plans

What are two important things to keep in mind about controlling processes?

A

1) they are proactive - they do not wait for changes to occur.

2) controlling processes measure what was executed against vs what was planned.

If the results do not match the cost baseline, then steps are taken to bring them in line.

359
Q

Planning > monitoring and controlling control costs > work performance, cost forecasts, change requests, Project management plan, project document plans

What is control costs concerned with?

A

Cost variance.

Good or bad variance need to be understood and the plan needs to be adjusted.

360
Q

Planning > monitoring and controlling control costs > work performance, cost forecasts, change requests, Project management plan, project document plans

When do you control costs?

A

Throughout the project. The greater change something could peak or change the more often you measure/ check

361
Q

Planning > monitoring and controlling control costs > work performance, cost forecasts, change requests, Project management plan, project document plans

What are the inputs for controlling costs?

A

Project management plan
Project Documents
Project funding requirements
Work Performance data
Organizational process assets

362
Q

Planning > monitoring and controlling control costs > work performance, cost forecasts, change requests, Project management plan, project document plans

What are the tools and tech to control costs?

A

Expert judgement
Data Analysis (Earned Value Analysis: actual performance vs plan, variance analysis, trend analysis, reserve analysis)

To-complete performance index

Project management info system

363
Q

Planning > monitoring and controlling control costs > work performance, cost forecasts, change requests, Project management plan, project document plans

What is To-Complete Performance Index?

A

Earned Value technique that focuses on the performance needed in order to achieve your targets.

based on performance now - can you hit the original budget at completion OR is it more likely to hit your new estimate at completion

364
Q

Planning > monitoring and controlling control costs >

What does controlling cost work/output?

A

Outputs:

Work Performance info
Cost forecasts
Change requests
Project management plan updates
Project document updates

365
Q

The agile perspective on cost management

Thoughts on EVM

A

Agile favors flexibility vs long term plans and budgets.

EVM is powerful tool in predictive but is difficult to apply in agile.

To do EVM in agile you would need to define scope, schedule, cost estimates where it would then be barely possible.

366
Q

The agile perspective on cost management

Thoughts on plan cost management?

A

Most agile don’t produce a formal cost plan.

Agile run burn rates stats which indicate how much the team will cost per month, quarter year or other period.

367
Q

The agile perspective on cost management

Thoughts on estimating costs?

A

Predictive environments measure cost per work package.

Agile measures cost per iteration.

Hard to be accurate due to changes coming.

368
Q

The agile perspective on cost management

Thoughts on determining budget?

A

More relevant in predictive. Not really able to change much while in middle of iteration.

369
Q

The agile perspective on cost management

Thoughts on plan control costs?

A

Predictive uses EVM to forecast costs and make changes.

Agile wants to forecast costs and be transparent just difficult to change cost in middle of iteration.

370
Q

What is Earned Value Management conceptually?

A

If you spend a dollar you are earning a dollar back into your project.

371
Q

Description and Formula:

Budget at Completion (BAC)

A

How much was originally planned for this project to cost?

No formula

372
Q

Description and Formula:

Planned Value (PV)

A

Aka Budgeted Cost of Work Scheduled

How much work should have been completed at a point in time based on the plan.

PV= planned % complete × BAC (Budgeted at Completion)

373
Q

Description and Formula:

Earned Value (EV)

A

Aka Budgeted Cost of Work Performed

How much work was actually completed during a period of time.

EV = actual % complete × BAC (Budgeted at Completion)

374
Q

Description and Formula:

Actual Cost (AC)

A

Aka actual cost work performed

The money spent during a period.

AC = Sum of all costs

375
Q

Description and Formula:

Cost Variance (CV)

A

The difference between what we expected to spend vs what actually was spent

CV = EV (Earned Value) - AC (Actual Cost)

376
Q

Description and Formula:

Schedule Variance (SV)

A

The difference between where we planned to be in schedule vs where we are in schedule.

SV = Earned Value - Planned Value

377
Q

Description and Formula:

Cost performance Index (CPI)

A

The rate at which the project performance is meeting cost expectations from the beginning up to a point in time.

CPI = Earned Value÷Actual cost

If it’s less than 1 that means we are losing money.

378
Q

Description and Formula:

Schedule performance index (SPI)

A

The rate at which the project performance is meeting schedule expectations up to a point in time.

SPI = Earned Value ÷ Present Value

379
Q

Description and Formula:

Cost Performance Index (CPI)

A

The rate at which the project performance is meeting cost expectations from the beginning up to a point in time.

CPIC = Earned Value ÷ Actual cost

380
Q

Description and Formula:

Estimate at Completion (EAC)

A

Projecting the total cost at Completion based on project performance up to a point.

How much are we going to be at the end of the project based on performance now.

EAC= BAC (Budgeted at Completion) ÷ CPIC (Cumulative Cost performance Index)

381
Q

Description and Formula:

Estimate to Completion (ETC)

A

Projecting how much more will be spent on the project based on past performance.

how much will we need to complete

ETC= EAC (Estimate at Completion) - Actual Cost

382
Q

Description and Formula:

Variance at Completion

A

Difference between what was Budgeted and what will actually be spent.

VAC= BAC (Budgeted at Completion) - EAC (Estimate at Completion)

383
Q

Description and Formula:

To-Complete Performance Index (TCPIC)

A

TCPIC = (Budgeted at Completion - Earned Value)÷ remaining funds

384
Q

What is a fixed cost?

A

Cost that stays the same throughout the project.

385
Q

What is a variable cost?

A

Hourly labor

386
Q

What is a direct cost?

A

Expenses billed directly to a project.

Example would be materials to construct a building.

387
Q

What is indirect costs?

A

Costs that are shared and allocated amongst several projects.

Example: managers salary.

388
Q

What is a sunk cost?

A

Costs that have been invested into a project.

Example: we spent 10k on this project so we can’t turn back now. Sink cost is spilt milk or unrecoverable.

389
Q

What is opportunity cost?

A

The cost of the loss of potential benefit from alternatives when a choice made excludes it.

390
Q

How do you know if a project is over or under budget? Formula speaking

A

CPI is less than 1 = over budget
VAC is negative = over budget

391
Q

What is the difference between EV and PC and AC?

A

Earned Value is where you are at in the project
Planned Value is where you expected to be at and its cost
Actual Cost is what you spent.

392
Q

What is the formula for TCPI if you choose to go with original budget?

A

TCPI = (BAC - EV/ remaining funds BAC - AC)

393
Q

What is the formula for TCPI if you choose to go with EAC budget?

A

TCPI = (BAC -EV / remaining funds EAC - AC)

394
Q

IS CPIC CPI or TCPI?

A

CPIC is another name for CPI

395
Q

What is the philosophy of quality management?

A

Proactive approach.

it costs more to fix an error than it does to prevent them.

396
Q

What does Plan Quality Management, an Control Quality map closely to?

A

Plan
Do
Check
Act

397
Q

What is the differences between Plan Quality Management, Manage Quality and Control Quality?

A

Plan quality is how you plan on tackling your project.

Manage quality is how you actually do it.

Control quality is how you inspect it.

398
Q

What is the definition of quality?

A

The degree to which a set of inherent characteristics fulfills requirements.

AKA

a product can be low grade and high quality because that is what the requirement stated or implied.

399
Q

What are the 3 processes for quality management?

A

Planning = Plan Quality Management [Output = Quality Management Plan; Quality Metrics]
Executing = Manage quality [Output = Quality Reports, Test and Evaluation Documents]
Monitoring and Controlling = Control Quality [Output = Quality Control Measurements; Verified Deliverables]

400
Q

What is Total Quality Management (TQM)?

A

Everyone in the company is responsible for quality and is able to make a difference.

TQM shifts focus from product that is produced and looks at quality of how it is produced.

how something is produced is better than what is produced. Japanese processes

401
Q

What is “Kaizen”?

A

Kaizen means continuous improvement

402
Q

What is the Continuous Improvement philosophy?

A

A philosophy that stresses constant process improvement in the form of small changes.

403
Q

What is Just-In-Time (JIT)?

A

manufacturing method that brings inventory down to zero or (near zero) levels. It forces a focus on quality,m since there is no excess inventory on hand to waste.

think of fresh deserts

404
Q

what is ISO 9000?

A

Ensure companies document what they do and do what they document.

Contributes to Manage quality - whats the point of a quality process if nobody does the process.

405
Q

What is statistical Independence?

A

2 processes that are not linked or dependent upon each other. rolling a dice/roulette

406
Q

What is Mutually Exclusive?

A

one choice excludes the other.

flipping a coin results in heads or tails. if it is heads it excludes tails.

407
Q

What is Standard deviation?

A

calculated by averaging all data points to get a mean

then calculate the differences between each data poiint and the mean

square each of hte differences

divide the sum of the squared differences by the number of data points minus 1

408
Q

How can standard deviation be used in quality?

A

1) the higher the standard deviation the more diverse your data points are.
2) Standard deviation can be used to set quailty levels
3) standard deviation can be used to set control limits

409
Q

What is Six Sigma?

A

popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects.

strives to make the overwhelming majroity of the bell curve fall consistently within customer quality limi9ts.

410
Q

What is a sigma?

A

1 standard deviation from the mean. 1 standard deviation should control 68.25% of all outputs will meet quality standards

411
Q

What is the 6 sigma level?

A

99.99966% of all outputs will meet the quality standards.

3.4 out of every 1,000,000 outputs do not meet quality standards.

412
Q

What is the 6 sigma level?

A

99.99966% of all outputs will meet the quality standards.

3.4 out of every 1,000,000 outputs do not meet quality standards.

413
Q

What is the goal of Six Sigma?

A

refine the process so that human error and outside influence no longer influence results and any remaining variations are completely random.

414
Q

What are the error rates of 1 sima, 3 sigma and 6 sigma per million opportunities?

A

1 sigma = 317,500 defects per million (lowest quality)
3 Sigma = 2,700 defects per milliion (higher quality)
6 sigma = 3.4 defects per million (highest quality)

415
Q

what examples would six sigma not be good enough for?

A

basically anything with death.

pharmaceutical, airline or power utilities.

416
Q

What is the difference between prevention and inspection?

A

prevention is keeping defects from occuring.

inspection is about identifying and catching the errors before they impact others outside of hte project.

417
Q

What does project management favor between prevention and inspection?

A

prevention

418
Q

Attribute sampling vs variable sampling

A

Attribute sampling is binary; either a result is quality or is not.

variable sampling measures how something conforms to quality. variable is on a continuous scale.

419
Q

Special Causes vs Common Causes

A

special causes are preventable where as common causes are generally accepted.

assembly errors are special causes.
quality of materials is common causes

420
Q

Tolerances vs Control Limits

A

Tolerance is the limit your project has for acceptance.

weight between 13 and 15 grams would be your tolerance.

Control limit is usually 3 standard deviations above and below a mean. as long as your results fall within the control limits you are in control of your process.

tolerance focuses on whether the product is acceptable.
control limit focuses on the process itself is acceptable.

421
Q

Customer Satsifaction

A

does it do the right thing (Whats intended)?
Does it do the thing right?

422
Q

What is the management responsibility regarding quality?

A

project managers job to make sure the focus stays on quality management.

however, everyone is responsible for quality.

423
Q

What is the agile approach with quality?

A

goal is to get the product in the customer’s hands as quickly as possible and to adapt constantly.

to make this work, agile takes on small tasks (per each iteration) GETS FEEDBACK FROM USERS AND IMPROVES THE PRODUCT.

in an agile setting, problems should be detected early and thus cost less and require fewer resources to fix than if it were detected later.

424
Q

Why is planning quality management performed early?

A

Decisions made about quality directly impact:

Scope
Time
Cost
Risk

425
Q

Planning > Quality Management plan > quality management plan and Quality Metrics

What are inputs with planning quality management?

A

Project charter
Project Management Plan

Requirements Management Plan
Risk Management Plan
Stakeholder Engagement Plan
Scope Baseline
Project Documents
Enterprise environmental factors
Organizational process assets

426
Q

Planning > Quality Management plan > quality management plan and Quality Metrics

What are the T&T for Quality Management Plans?

A

Data representation
Test and inspection planning
Meetings

Expert judgement
Data gathering
Data Analysis
Decision making

427
Q

What is the SIPOC?

A

Quality management plan for:

Supplier
Inputs
Processes
Outputs
Customers

428
Q

Quality vs inspection

A

Quality cannot be inspected in….meaning quality is connected to processes.

Inspection is an important part of quality and should be scheduled and planned from start.

429
Q

What is the output to planning quality management plan?

A

Quality management plan
Quality Metrics

Project management plan updates
Project document updates

430
Q

What is quality metrics?

A

Objective.
Quality Metrics become an input from monitoring and controlling

Examples: # of defects, weights, and measures. Hours spent on rework, downtime, customer survey results, response time.

431
Q

What is difference between managing quality and controlling quality?

A

Manage quality is referred to as quality assurance. It relates to product design and to process improvement.

Control quality is the inspection of the product.

432
Q

What are the two primary purposes of managing quality?

A

1) to put the quality management plan into practice and to see that the product, service or result achieves quality.

2) to improve and streamline the overall process of producing the product, service or result.

433
Q

Why is managing quality important?

A

If processes are improved then greater efficiency, more quality product and less waste.

434
Q

Agile vs traditional regarding managing quality

A

Traditional/waterfall = project manager

Agile= team is responsible

435
Q

Inputs of managing quality?

A

Project management plan
Project Documents
Organizational process assets

436
Q

Tools and tech for managing quality?

A

Data gathering
Data Analysis
Decision making
Data representation
Audits
Design for x
Problem solving
Quality improvement methods

437
Q

What is an affinity diagram?

A

Example: to solve construction problems…..

Get Sticky note cards and use affinity system to categorize the data into four columns and move each note card under one of the cats.

438
Q

What is a fishbone or Ishikawa diagram?

A

Cause and effect/ why why

Identify root causes. Quality problems typically are traced back to their root causes to prevent rather then fix through inspection.

439
Q

What is a histogram?

A

Bar chart capable of showing multiple views of data.

Example:

Shows number of defects per month and shows % of defects per each supplier.

440
Q

who performs a quality audit?

A

Quality audits are usually carried out by an objective person or team and it is best if they are not part of hte project team.

441
Q

What is “Design for X”?

A

Design for Excellence (DfX)

Methodology where design is applied to the top priorities.

442
Q

What are:

DfC
DfA
DfM
DfL
DfS

A

DfC = Design for Cost

DfA = Design for assembly

DfM = Design for Manufacturing

DfL = Design for Logisitics

DfS = Design for Servicability (prioritize ease of repair and service)

443
Q

How do you approach problem solving in Manage Quality?

A

Define the problem
Root Cause Analysis (Define the problem)
Identify Possible Solutions
Choose a solution
Implement the solution
Verify the Solution

AKA Plan - Do - Check - Act

444
Q

What are outputs for managing quality?

A

Quality Reports (quantitative or qualitative)
Test and Evaluation Documents

Change Requests
Project Management Plan Updates
Project Document Updates

445
Q

What is “Control Quality”?

A

Inspected, measured and tested

uses statistical sampling rather than inspecting every single item.

446
Q

Monitor and Controlling > Quality Management > Control Quality

What are the inputs for controlling quality?

A

Project Management Plan
Project Documents
Approved Change Requests
Deliverables
Work Performance Data
Enterprise Environmental Factors
Organizational Process Assets

447
Q

Monitor and Controlling > Quality Management > Control Quality

What are the Tools and Techniques for Control Quality?

A

Data Gathering
Data Analysis
Inspection**
Testing and Product Evaluations**
Data Representation (such as cause and effect diagram, control chart, histogram, scatter diagram)
Control Chart

448
Q

What is a Control Chart?

A

Upper Control Limit
3 standard deviations
Mean
3 standard deviations
Lower Control Limit

449
Q

What do you do if a measurement falls outside the control limits?

A

Process is out of control.

cause should be investigated and determined.

450
Q

What is the rule of Seven?

A

if 7 consecutive data points fall on one sign of the mean they should be investigated.

451
Q

What is output for controlling quality?

A

quality control measurements
verified deliverables that have been inspected and measured to ensure quality
Work Performance Information
Change Requests
Project Management Plan Updates
Project Documents Updates

452
Q

What is the Agile Perspective on Quality Management?

A

Predictive = inspection

agile = DoD (definition of done)

agile incorporates testing scenarios that incorporate acceptance criteria

453
Q

When is quality controlled in predictive and in agile?

A

predictive is done in the monitoring and controlling hase > control quality > inspection

agile is done in the Iteration H phase (hardening) or by getting the product in the customer’s hands quickly.

454
Q

What is the approach to resource management (twofold):

A

Define and manage the physical resources
Define the role and the responsibilities of the team.

455
Q

Relationship between PM and team (related to power)?

A

PMs are responsible for project - they should delegate power and responsibilities.

In return

the team provides positive results and accountability

456
Q

Issues with Virutal teams?

A

Communication and collaboration can be more difficult
team building can be harder since you never see each other

457
Q

Inputs, Tools and Techniques and Outputs for Plan Resource Management?

A

Inputs:

Project Charter
Project Management Plan
Proejct Documents
Enterprise Environmental Factors
Organizational Process Assets

T&T:

Expert Judgement
Data Representation (Hierarchical Charts, Responsibility Matrix, RACI, Text Oriented)
Organizational Theory

Outputs:
Resource Management Plan
Team Charter
Project Document Updates

458
Q

R.A.C.I.

A

Responsibility Assignment Matrix

Responsibility
Accountable
Consult
Inform

459
Q

Text Oriented Formats

A

Basically job position descriptions

460
Q

What is Organizational Theory?

A

Groups behave differently than individuals

461
Q

What are the 3 main components for Resource Management Plan?

A
  • Identification of Resources
  • Plan for acquiring resources
  • Staffing roles and responsibilities
462
Q

What is a resource histogram?

A

Shows resource usage for a given time.

463
Q

Input, Tools and Tech, Output for Estimating Activity Resources

A

Inputs:

Project Management Plan
Project Documents
Enterprise Environmental Factors
Organizational Process Assets

Tools and Technique:

Expert Judgment
Bottom-Up Estimating
Analogous Estimating
Parametric Estimating
Data Analysis
Project Management Information System (PMIS)
Meetings

Outputs:
Resource Requirements
Basis of Estimates
Resource Breakdown Structure

464
Q

When do you acquire resources?

A

this process is done usually throughout the project.

you may need different skill sets and materials throughout the project.

465
Q

Input Tool And Tech and Output for Acquiring resources

A

Input:

Project Management Plan
Project Documents
Enterprise Environmental Factors
Organizational Process Assets

Tools and Techniques:

Decision Making
Interpersonal Team Skills
Pre-Assignment
Virtual Teams

Outputs:

Physical Resource Assignments
Project Team Assignments
Resource Calendars
Change Requests
Project Management Plan Updates
Project Document Updates
Enterprise Environmental Factor Updates
Organizational Process Assets Updates

466
Q

Input Tool and Tech and Outputsfor Developing Team

A

Input:

Project Management Plan
Project Documents
Enterprise Environmental Factors
Organizational Process Assets

Tools and Techniques:

Colocation
Virtual Teams
Communication Technology (SharePoint or skype)
Interpersonal and Team skills
Recognition and Rewards

Outputs:

Team Performance Assessments
Change Requests
Project Management Plan Updates
Project Document updates
Enterprise Environmental Factors Updates
Organizational Process Assets Updates

467
Q

What is Tuckman’s Ladder?

A

Stages of Team Development

Forming
Storming
Norming
Performing
Adjourning

468
Q

Forming

A

the team understands the project and their roles

eveyrone first meets each other.

469
Q

Storming

A

the team begins to do the work but there is conflict and chaos

470
Q

Norming

A

behavior normalizes and the group functions as a team. PM shares more leadership with the team.

471
Q

Performing

A

the team is working at an efficient level that exeeds what an individual could accomplish alone.

the project manager’s role changes to be one of overseeing and delegating.

472
Q

Adjourning

A

stage where hte project is closed an d the team is released. everyone is sad project is done.

473
Q

What is Maslow’s Hierarchy of Needs?

A

theory of human motivation

needs at the bottom (basic survival) must be met before the upper needs can be met (fulfillment and potential met)

474
Q

What is Haslow’s Higher Needs?

A

Self-Actualization (living and working at full potential)
Esteem (feeling of importance, recognitions)

475
Q

What is Haslow’s Lower Needs?

A

Acceptance
Security
Physiological (food clothing sleep)

476
Q

What is expectancy Theory?

A

Make choices based on the expected outcomes.

basically -only work hard if the goal is achievable.

477
Q

What is McGregor’s Theory X and Theory Y?

A

X - unmotivated workers that need micromanagement
Y - highly motivated trustworthy people that can work on their own….telecommute

478
Q

Contingency Theory

A

effectiveness is dependent on two factors:

1) are you a task oriented leader o a relationship - oriented leader
2) how stressful is the environment?

479
Q

What is Herzberg’s Motivation-Hygiene Theory?

A

focuses on the absence of certain factors can lead to unhappy workers.

hygiene factors - paycheck allows you to have potential for motivation; recognition is the actual factor.

480
Q

McClellands 3 need theory?

A

employees are motivated out of theee primary needs

achievement
power
affiliation(feeling of a team)

481
Q

What are the forms of power for a project manager?

A

Reward Power
Expert Power
Legitimate Power (formal power)
Referent Power (personality or respect)
Punishment

482
Q

Input, Tool and Tech and Output for managing teams

A

Input:

Project Management Plan
Project Documents
Work Performance Reports
Team Performance Assessments
Enterprise Environmental Factors
Organizational Process Assets

Tools and Tech:

Interpersonal and Team Skills (problem-solving, collaboration, compromise, forcing, smoothing, withdrawal, Decision Making, Emotional Intelligence, Influencing, Leadership,
Project Management Information System

Outputs:

Change Requests
Project Management Plan Updates
Project Documents Updates
Enterprise Environmental Factors Updates

483
Q

What is Forcing vs Confrontation?

A

Forcing is bringing to bear whatever force or power is necessary to get the door open. Forcing is bad team work.

confrontation is problem solving it is tackling the problem head on.

484
Q

What is Smoothing?

A

AKA Accomodating

downplays the problem and talks about what is going well.

smoothing basically tries to diminish the problem rather than resolve it.

485
Q

What is “Withdrawal”?

A

avoidance of the issue

486
Q

What are the Inputs, Technology and tools, and output?

A

Inputs:

Project Management Plan
Project Documents
Work Performance Data
Agreements
Organizational Process Assets

Tools and Tech:

Data Analysis
Problem Solving (Identify, Define, Investigate, Analyze, Solve, Check)
Interpersonal and Team Skills
Project Management Information System (PMIS)

Outputs:

Work Performance Information
Change Requests
Project Management Plan Updates
Project Document Updates

487
Q

What are the steps (formally) to problem solving? 6 steps

A

IDENTIFY - Isolate the problem
DEFINE - Understand the problem
INVESTIGATE - Get more information
ANALYZE - Determine the root cause
SOLVE - Find the best solution
CHECK - Verify the results

488
Q

AGILE on Resource Management

A
  • Agile projects have the team responsible for quality and deliverables
  • physical resources procured in smaller quantities to satisfy a single iteration
    • could increase cost but definitely reduces risk
  • agile don’t really rely on plan resource management they refer to the team charter
  • agile doesn’t estimate activity resources they gauge the level of difficulty for user stories
  • as far as resources go agile teams are made up of generalists rather than specialists
  • developing a team is highly applicable to agile. Agile is to seek performacne throughout the life of a project
    • agile teams are self organiz9zing and self managing. the role of a mentor is to coach not manage.
489
Q

What is a “Dropped Baton”?

A

Work is handed from 1 group to the next

when one team finishes early but the other team cannot start that is a dropped baton.

490
Q

What is a “Student Syndrome”?

A

Planned procrastination.

A student will only start to apply themselves to an assignment at the last possible moment.

491
Q

What is Parkinsons Law?

A

Work expands so as to fill the time available for it’s completion.

A task will take as long as you are given.

Zero refill report could take 1 hour or 8 hours .

492
Q

What is Self Protection?

A

People protecting themselves in task or conflict.

Saying or doing things that cannot hurt you in the future. Very calculated.

493
Q

What is Sandbagging?

A

Under promising; over delivery
they set low expectations so they can over deliver.

Eric Barber with radio sales.

494
Q

What does a communication management plan include? (3 processes)

A

Plan Communications Management
Monitor Communications
Manage Communications

follows the same mindset of Plan, Execute, and Control

495
Q

What is the project manager’s most important job or skillset?

A

Communication.

An effective project manager spends about 90% of his time communicating, and fully 50% of the time is spent communicating with the project team.

496
Q

Planning > Plan Communications Management > Communications Management plan, Project Management Plan Updates, Project Document Updates

What does the communication management plan define?

A

How often communications will be distributed and updated?
In what format the communications will be distributed (e.g., e-mail, meetings, printed copy, web site, etc.)
What information will be included in the communications.
Which project stakeholders will receive these communications.

497
Q

Planning > Plan Communications Management > Communications Management plan, Project Management Plan Updates, Project Document Updates

Why is the communications management plan important?

A

Sets stakeholders’ expectations on the project.

Let’s the stakeholder know what they will receive, when they will receive it and how they will receive it.

498
Q

Planning > Plan Communications Management > Communications Management plan, Project Management Plan Updates, Project Document Updates

What is the input for a communication management plan?

A

Project charter
Project management plan
Project documents
Enterprise Environmental Factors
Organizational process assets

499
Q

Planning > Plan Communications Management > Communications Management plan, Project Management Plan Updates, Project Document Updates

What is the tool and technology for communication management plan?

A

-Expert Judgement
-Communication Requirements Analysis (identify which stakeholders, what comms they should receive, how they should receive these comms, how often they should receive them)
-Communication technology
-Communication Models
- Communication Methods
- Interpersonal and Team Skills
- Data representation
- Meetings

500
Q

Planning > Plan Communications Management

What is the outputs for a communication management plan?

A

Communications Management plan
Project Management Plan Updates
Project Document Updates

501
Q

What is the formula for communication channels?

A

amount of channels = n x (n-1)/2

n is hte amount of people

502
Q

Planning > Plan Communications Management > Communications Management plan, Project Management Plan Updates, Project Document Updates

What is a communication model?

A

a formal way of understanding how messages are sent and received.

Sender

Message

Receiver

503
Q

Planning > Plan Communications Management > Communications Management plan, Project Management Plan Updates, Project Document Updates

What is the sender’s responsibilities?

A
  • Encode the message clearly (create the message)
  • select a communication method (email)
  • send the message (hit send)
  • Confirm the message was received and understood
504
Q

Planning > Plan Communications Management > Communications Management plan, Project Management Plan Updates, Project Document Updates

What is the receiver’s responsibilities?

A
  • Decode the message
  • Acknowledge (confirm that the message was received)
  • Respond and give feedback
505
Q

What is active listening?

A

requires the receiver to take steps to ensure that the message was understood.

very similiar to effective listening.

506
Q

What is effective listening?

A

monitor non-verbal and physicals communications and to provide feedback when understood.

507
Q

What is Feedback?

A

verbal and nonverbal cues a speaker must monitor to see whether the listener fully comprehends the message.

Nodding and smiling might be considered positive feedback and indicate the message was understood.

asking questions or repeating the speaker’s words are feedback.

508
Q

What is “Paralingual”?

A

vocal but not verbal….tone of voice, volume or pitch.

509
Q

example of a informal written communication?

A

email messages

510
Q

example of formal written communication?

A

Contract
Project Documents
Legal notices

511
Q

example of informal oral?

A

phone calls
conversations

512
Q

example of formal oral?

A

meetings, speaches, presentations

513
Q

example of internal communication?

A

emails to team
presentations to senior management

514
Q

example of external communication?

A

messages to customers
messages to investors

515
Q

What is an interactive type of communication?

A

a meeting where people can ask questions

516
Q

What is a push type of communication?

A

A bulk email blast

517
Q

What is a pull type of communication?

A

A website where a video presentation or white paper can be downloaded

518
Q

Executing> Manage Communications > Project Communications, Project Management Plan Updates, Project Document Updates, Organizational Process Assets Updates

What are the four statements in regards to the approach of managing communications?

A

1) Always deal with the problem.
2) Always communicate directly
3) Always tell the truth
4) Always distribute accurate information

519
Q

Executing> Manage Communications > Project Communications, Project Management Plan Updates, Project Document Updates, Organizational Process Assets Updates

What are the inputs of managing communications?

A

Project Management Plan

Project dDocuments
Work Performance Reports
Etnerprise Environmetnal Facotrs
Organizational Process Assets

520
Q

Executing> Manage Communications > Project Communications, Project Management Plan Updates, Project Document Updates, Organizational Process Assets Updates

What are the Tools and Technology of managing communications?

A

Communication technology
Communication Methods
Communication Skills
Project Management Information System
Project Reporting
Interpersonal and Team Skills
Meetings

521
Q

Executing> Manage Communications > Project Communications, Project Management Plan Updates, Project Document Updates, Organizational Process Assets Updates

What are the Tools and Technology of managing communications?

A

Communication technology
Communication Methods
Communication Skills
Project Management Information System
Project Reporting
Interpersonal and Team Skills
Meetings

522
Q

Executing> Manage Communications >

What are the outputs for managing communications?

A

Project Communications
Project Management Plan Updates
Project Document Updates
Organizational Process Assets Updates

523
Q

Monitoring and Controlling > Monitor Communications > Work Performance Information, Change Requests, Project Management Plan Updates, project document updates

What are the inputs?

A

Project Managment Plan
Project Documents
Work Performance Data
Enterprise Environmental Factors
Organizaitonal Process Assets

524
Q

Monitoring and Controlling > Monitor Communications > Work Performance Information, Change Requests, Project Management Plan Updates, project document updates

What are the Tools s and technology?

A

Expert Judgment
Project Management Information System
**Data Representation [ Stakeholder Engagement Process ]
**
Interpersonal and Team Skills [ Manage By Walking Around….AKA Stay Engaged]
Meetings [ lessons learned meeting]

525
Q

The Agile Perspective on Communication Management

A
  • Agile = more open and dynamic communication
  • Osmotic communication due to being collocated and constantly learni9ng from each other.
  • Product owner is embedded on the team so effective and efficient communication.
  • Agile is rapid communication - no barriers all transparent communication.
  • Information about performance, value delivery and priorities are visible 24/7 on a big board.
  • communication plan is not important due to reliance on informal communications
526
Q

What are agile examples of communication?

A

daily stand up meetings
retrospectives
Visible information (burndown charts, burn up charts, kanban boards and product backlogs)

527
Q

What are the 3 characteristics of “Risk”?

A

1) Risk is related to an uncertain event.

2) Risk can be negative OR positive.

3) There is a difference between individual project risk and overall project risk.

individual project risk = threat to objective. overall project risk = threat to project.

528
Q

What factors do you consider when approaching risk?

A

Size of project
Project Complexity
Inherent Project Risk
Project Methodology
Importance

529
Q

What are the six risk processes?

A

Identify Risks
Perform Qualitative Risk Analysis
Perform Quantitative Risk Analysis
Plan Risk Responses
Implement Risk Responses
Monitor Risks

Plan
Do
Check
Act

530
Q

Planning > Plan Risk Management > Risk Management Plan

What are the inputs?

A

Project Charter
Project Management Plan
Project Documents
Enterprise Environmental Factors
Organizational Process Assets

531
Q

Planning > Plan Risk Management > Risk Management Plan

What are the tools and technology for building a risk management plan?

A

Expert Judgment
Data Analysis
Meetings

532
Q

Planning > Plan Risk Management

What is the output?

A

you create the risk management plan.

Risk management plan level of risk, managed risk, who is responsible of risk activities, the amount of time and resource per each risk, an how risk findings will be communicated.

533
Q

What is a tool used for creeating risk categories?

A

RBS

Risk Breakdown Structure

534
Q

Planning > Identify Risks > Risk Register

What are the inputs for identifying risks?

A

Inputs:

  • project management plan
  • Project Documents
    Agreements (contracts)
  • Procurement Documentation
    Enterprise Environmental FActors
    Organizational Process Assets
535
Q

Planning > Identify Risks > Risk Register

What are the tools and techniques used for identifying risks?

A

Expert Judgment
Data Gathering
Data Analysis
Prompt Lists

536
Q

Planning > Identify Risks > Risk Register

What are the methods of data gathering for identfying risks?

A

Brainstorming
Checklists are the right risks that are identified.

537
Q

Planning > Identify Risks > Risk Register

What are the methods of data analysis for identifying risks?

A
  • Root Cause Analysis (aka fishbone or ishikawa diagram)

ASK “WHY” Five Times > gets to root cause

  • Assumptions and Constraint Analysis (what are the “relaxed” CONSTRAINTS? IS THE ASSUMPTION INCORRECT?)
  • SWOT analysis (Strength, weaknesses, opportunities, threats)
    -Document Analysis
538
Q

Planning > Identify Risks > Risk Register

What is a prompt list?

A

a prompt list is a framework of questions/ categories that are used to help identify risks.

PESTLE framework would be political, economic, social, technological, legal and environmental

539
Q

Planning > Identify Risks > Risk Register

What is the output for identifying risks?

A

Risk Register

risk register contains the identified risks, the potential risk owners, and a list of potential responses to those risks.

540
Q

Planning > Qualitative Risk Analysis > Project Document Updates

What is “Qualitative Risk Analysis”?

A

Qualitative for a project is about probability of impact and prioritization/ranking.

541
Q

Planning > Qualitative Risk Analysis > Project Document Updates

What are the inputs to qualitative risk analysis?

A

Inputs:

Project Management Plan
Project Documents
Enterprise Environmental Factors
Organizational Process Assets

542
Q

Planning > Qualitative Risk Analysis > Project Document Updates

What are the tools and techniques to Qualitative risk analysis?

A

Expert Judgment
Data Gathering
Data Analysis
Interpersonal and Team Skills
Risk Categorization

543
Q

Planning > Qualitative Risk Analysis > Project Document Updates

What is the data analysis done for qualitative risk analysis?

A

Risk Data Quality Assessment (garbage in; garbage out. make sure the data is high quality)

Risk Probability and Impact Assessment/ Probability and Impact Matrix
Assessment of Other Risk Parameters

544
Q

Planning > Qualitative Risk Analysis > Project Document Updates

What is a probability and impact assessment/ matrix (PIM)?

A

each risk in the risk register is evaluated for likelihood of occurring and potential impact on the project.

assign values like low, medium, high or 1-10….then multiple each other to determine a value and then rank.

545
Q

Planning > Qualitative Risk Analysis > Project Document Updates

What is Propinquity?

A

Propinquity is the measure of how important the project’s stakeholders perceive this risk to be. Lower propinquity is more desirable.

546
Q

Planning > Perform Quantitative risk analysis > Risk Report

What is the difference between qualitative and quantitative risk assessment?

A

qualitative is about ranking or prioritizing

quantitative is about how long or how much it would cost

547
Q

Planning > Perform Quantitative risk analysis > Risk Report

Inputs to quantitative risk analysis?

A

project management plan
project documents
Enterprise Environmental Factors
Organizational Process Assets

548
Q

Planning > Perform Quantitative risk analysis > Risk Report

What are the tools and techniques?

A

Expert Judgement
Data Gathering
Interpersonal and Team Skills
Representations of Uncertainty
Data Analysis (monte carlo analysis, sensitivity analysis, decision tree analysis and influence diagram)

549
Q

Planning > Perform Quantitative risk analysis > Risk Report

What is the representation of Uncertainty?

A

likelihood of risk occurrence.

Beta distribution is uneven where most of risk happens in beginning of project.
Triangular distribution is like a triangle - most of risk happens in middle of project.

550
Q

Planning > Perform Quantitative risk analysis > Risk Report

What is “Monte Carlo Analysis”?

A

a computer simulation to help determine quantitative risk analysis - provides what if scenarios to determine potential costs and delays.

551
Q

Planning > Perform Quantitative risk analysis > Risk Report

what is a sensitivity analysis or tornado diagram?

A

shows how risk effects other factors.

552
Q

Planning > Perform Quantitative risk analysis > Risk Report

What is a decision tree analysis?

A

used to determine if you should buy or build type of analysis. factors in risk and associated revenue.

553
Q

What is the Escalate negative risk strategy?

A

Escalate is when you hand it off to your boss

last resort - it is when something is an issue without your authority.

554
Q

What is the Avoid negative risk strategy?

A

You avoid something is really finding an alternative solution.

555
Q

What is the Transfer negative risk strategy?

A

Transfer would be hiring a legal consultant. The policy is no longer in your company’s problem its another compnay’s problem.

556
Q

What is the Mitigate negative risk strategy?

A

attempt at making a risk “less”

to mitigate the heat we will build in the morning. Does not elimintate the heat it could still be hot but greater chance it is less hot.

557
Q

What is the Acceptance negative risk strategy?

A

if the consequences aren’t that bad….if its not too expensive or too long of a delay.

you accept risk if you cannot escalate, avoid, transfer or mitigate the risk.

558
Q

What is passive acceptance?

A

no proactive steps.

559
Q

What is active acceptance?

A

setting aside a contingency reserve in case the risk event occurs.

560
Q

What is a contingency plan?

A

where the project team may decide to mitigate a risk upon certain conditions.

561
Q

What is the overall strategy for project risk?

A

The point is to establish your posture toward risk, understand and analyze the risk and to plan appropriate action.

Identify
Analyze/Understand
Plan
Act
Monitor

562
Q

What is an Alternatives Analysis?

A

look to see if there is something else you can use or do instead of the risk.

563
Q

What is Cost-Benefit Analysis?

A

check to see if the response does not cost more than the risk.

564
Q

What is the difference between work performance data and work performance reports?

A

Work performance data is what was done.

Work performance reports focus on what was done vs the baseline.

565
Q

What are the two types of Data Analysis for monitoring risk?

A

Technical Performance Analysis (compares the results with the plan)
Reserve Analysis (ensure enough reserves are there for cost and schedule)

566
Q

AGILE on Risk Management

A
  • less risk planning/ more of a rapid risk response
  • uncertainty can change backlog priority (focus on bigger risk - may eliminate smaller features)
  • Agile has built in risk plan through small incremental changes.
567
Q

What is a buyer?

A

the purchasing party

568
Q

What is a seller?

A

The vendor

569
Q

Fixed Price Contract

Who bears the risk? Explain

A

The seller has the risk.

Fixed price means the seller has a cap in revenue. any cost overrun is on the seller.

570
Q

Cost Plus Fixed Fee

Who bears the risk? Explain

A

The buyer has the risk.

Seller gets the cost of the materials (mulch) PLUS a flat fee. that means the buyer is responsible for all unused inventory.

571
Q

Cost Plus Incentive Fee

Who bears the risk? Explain

A

The buyer AND the seller faces the risk.

Buyer faces the burden of cost. The seller faces risk of losing incentive if the costs are high or takes too long.

572
Q

Time and Materials

Who bears the risk? Explain

A

The buyer has the risk.

the buyer is paying for all the materials and runs risk of paying more if the employees take too long. the employees don’t have an incentive to work faster since faster work equals less pay.

573
Q

What is the best practice for buying externally vs building internally?

A

If all things are equal (including cost) it is better to buy external.

574
Q

Planning > Plan Procurement Management > Procurement Management Plan, Procurement Strategy, Bid Documents

What are the inputs for planning a procurement management plan?

A

Project Charter
Business Documents
Project Management Plan
Project Documents
Enterprise Environmental Factors
Organizational Process Assets

575
Q

Planning > Plan Procurement Management > Procurement Management Plan, Procurement Strategy, Bid Documents

What are the tools and techniques?

A

Expert Judgment
Data Gathering
Data Analysis (make or buy analysis)
Source Selection Analysis (how you choose a seller)
Meetings

576
Q

Planning > Plan Procurement Management > Procurement Management Plan, Procurement Strategy, Bid Documents

How do you choose a seller?

A

Focus on:

  • Least Cost (if quality doesn’t matter)
  • Qualifications Only (I need it to be small an black)
  • Quality-Based (technical score). Usually a compromise is had between cost and quality.
  • Quality and Cost-Based Ranking (rank the highest of the two)
  • Sole Source (a buyer negotiates with only one vendor)
  • Fixed Budget (tell a cake designer I’ve got $2,000 to spend…what can you give me)
577
Q

Planning > Plan Procurement Management >

What are the outputs to Procurement Management Plan?

A

Procurement Management Plan
Procurement Strategy
Bid Documents
Procurement Statement of work
Source Selection Criteria
Make or Buy Decisions
Independent Cost Estimates
Change Requests
Project Document Updates
Organizational Process Assets Updates

578
Q

What is a Procurement Statement of Work?

A

Explains a section of the scope to potential sellers in enough detail to decide if they want (or if they can…..qualifications) to do the work in question.

579
Q

Executing > Conduct Procurements > Selected Sellers, Agreements, Change Requests, etc.

What does it mean to procurement?

A

issue the bid package to potential sellers
- hold bidder confrences
- evaluate proposals you receive
-select your seller (in the form of a contract)

580
Q

Executing > Conduct Procurements > Selected Sellers, Agreements, Change Requests, etc.

What are the inputs?

A

Project Management Plan
Project Documents
Procurement Documentation
Seller Proposals**
Enterprise Environmental Factors
Organizational Process Assets

581
Q

Executing > Conduct Procurements > Selected Sellers, Agreements, Change Requests, etc.

What are the tools?

A

**Advertising the bid
** bidder conferences
Data Analysis
Interpersonal and Team Skills

582
Q

Executing > Conduct Procurements > Selected Sellers, Agreements, Change Requests, etc.

What are the outputs?

A

Selected Sellers** request for proposal was generated, sellers have submitted and negotiations taken place.

Agreements**Contracts

583
Q

Monitoring and Controlling > Control Procurements > Closed Procurements, Work Performance Information

In a nutshell, what questions does control procurement ask?

A

Are the goods or services being delivered?

Are the goods or services being delivered on time?

Are the right amounts being invoiced or paid?

Are additional conditions of the contract being met?

Is the buyer/seller relationship being properly managed and maintained?

584
Q

Monitoring and Controlling > Control Procurements > Closed Procurements, Work Performance Information

What are the inputs?

A

Project Management Plan
Project Documents
Agreements(contracts)
Procurement Documeentation
Approved Change Requests
Work Performance Data
Enterprise Environmental Factors
Organizational Process Assets

585
Q

Monitoring and Controlling > Control Procurements > Closed Procurements, Work Performance Information

What are the tools and techniques?

A

Expert Judgment
Claims Administration (disagreements)
Data Analysis (Earned Value Analysis)
Inspection (product itself)
Audits of process

586
Q

Monitoring and Controlling > Control Procurements > Closed Procurements, Work Performance Information

Claims Administration is what?

A

disagreements with a vendor about the scope, impact of a change or interprateation of hte contract.

DISPUTES MUST BE MANAGED AND RESOLVED. A Claim Process should be defined in advance.

587
Q

Monitoring and Controlling > Control Procurements >

What are the outputs?

A

Closed Procurements
Work Performance Information
Procurement Documentation Updates
Change Reequests
Project Managmeent Plan Updates
Project Document Updates
Organizational Process Assets Updates

588
Q

Agile Perspective on Procurement Management…

A

Agile projects like vendors….collaboration.

Collaboration over negotiations

Agile doesn’t plan procurement management-favor creative and adaptive solutions.

Predictive Agile would involve the team evaluating bids, select a seller and award a contract. Agile projects may involve the team selecting a seller and possibly even add them to the team.

Agile projects under a contract with a vendor or customer will review performances during the control stage.

589
Q

What is “Stakeholder Management”?

A

Focuses on identifying the relevant stakeholders, creating a plan, executing that plan, and monitoring and controlling.

Manage the expectations that drive stakeholder satisfaction

590
Q

Initiating > Identify Stakeholders > Stakeholder Register

What are the ITTos?

A

Inputs:

Project Charter
Business Documents
Project Management Plan
Project Documents
Agreements
Enterprise Environmental FActors
Organizational Process Assets

T&T:

Expert Judgment
Data Gathering (brainstorming, surveys, questionaires)
Data Analysis
Data Representation
Meetings

Outputs:

Stakeholder Register
Change Requests
Project Management plan Updates
Project Document Updates

591
Q

Initiating > Identify Stakeholders > Stakeholder Register

What are the three main sections of a stakeholder register?

A

1) Stakeholder identification (names, titles and roles)
2) Stakeholder assessment (their needs are and when those needs are expected to arise in the life of the project. )
3) Stakeholder classification (grouping of stakeholder)

592
Q

Planning > Plan Stakeholder Engagement > Stakeholder Engagement Plan

What are the ITTOs?

A

Inputs:

Project Charter
Project Management Plan
Project Documents
Agreements (contracts)
Enterprise Enbironmental FActors
Organizational ZProcess Assets

Tools and Techniques:

Expert Judgment
Data Gathering
Data Analysis
Decision Making
Data Representation
Meetings

Outputs:

Stakeholder Engagement Plan

593
Q

Initiating > Identify Stakeholders > Stakeholder Register

What is the purpose of the Stakeholder Engagement Assessment Matrix?

A

The purpose of this is to chart the current and desired states of project stakeholders which will inform the stakeholder engagement plan.

594
Q

Executing> Manage Stakeholder Engagement > Change Requests, Project Man. Plan Updates, Project Document Updates

What are the ITTOs?

A

Inputs:

Project Management Plan
Project Documents
Enterprise Environmental FActors
Organizational Process Assets

T&T:

Expert Judgment
Communication Skills (FEEDBACK)
Interpersonal and Team Skills (soft skills)
Ground Rules (apply to stakeholders and team)
Meetings

Outputs:

Change Requests
Project Management Plan Updates
Project Documents Updates

595
Q

Monitoring and Controlling > Monitor Stakeholder Engagement > Work Performance, Change Requests, Project Management Plan Updates, Project Documents Updates

What are the ITTOs?

A

Input:

Proj. Management Plan
Project Documents
Work Performance Data
Enterprise Environmental Factors
Organizational Process Assets

T&T:

Data Analysis
Decision Making
Data Representation
Communication Skills
Interpersonal and Team Skills (active listening)
Meetings

Outputs:

Work Performance Information
Change Requests
Project Management Plan Updates
Project Document Updates

596
Q

Agile Perspective on Stakeholder Management…

A

Agile approach to stakeholder management is different than the waterfall approach. Stakeholders are actively engaged and even part of the team.
Public places have progress and team performance to keep stakeholders up to date and well informed.

Agile and predictive identify stakeholders….stakeho9lder register is important!!!!!

agile stakehoolders receive transparent communication.

Issues or issue log is visible to the team and all stakeholders.