Sessions 9&10 - Change Management & Leading Change Flashcards
1
Q
Lewin’s 3-Step Model
A
Prepare -> Implement -> Institutionalise
[Unfreeze]->[Movement]->[Re-freeze]
2
Q
Kotter’s 8-Step Plan (Phase 1)
A
1 - Establish Urgency
2 - Build Coalition
3 - Develop Vision
4 - Communicate Vision
3
Q
Kotter’s 8-Step Plan (Phase 2)
A
5 - Empower People
6 - Generate short-term “wins”
7 - Consolidate improvements
4
Q
Kotter’s 8-Step Plan (Phase 3)
A
8 - Anchor in culture
5
Q
Loss of performance after change implementation ahead of improvement. Depth and breadth dependent of how well change is managed.
A
Valley of Despair
6
Q
Types of Adopter
A
- Innovators - Market Mavens
- Early Adopters - Brokers
- Early Majority - Pragmatists
- Late Majority - Conservativists
- Resistors - Resistors