Sessions 9&10 - Change Management & Leading Change Flashcards

1
Q

Lewin’s 3-Step Model

A

Prepare -> Implement -> Institutionalise
[Unfreeze]->[Movement]->[Re-freeze]

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2
Q

Kotter’s 8-Step Plan (Phase 1)

A

1 - Establish Urgency
2 - Build Coalition
3 - Develop Vision
4 - Communicate Vision

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3
Q

Kotter’s 8-Step Plan (Phase 2)

A

5 - Empower People
6 - Generate short-term “wins”
7 - Consolidate improvements

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4
Q

Kotter’s 8-Step Plan (Phase 3)

A

8 - Anchor in culture

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5
Q

Loss of performance after change implementation ahead of improvement. Depth and breadth dependent of how well change is managed.

A

Valley of Despair

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6
Q

Types of Adopter

A
  • Innovators - Market Mavens
  • Early Adopters - Brokers
  • Early Majority - Pragmatists
  • Late Majority - Conservativists
  • Resistors - Resistors
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