Session 1 - Organizations as complex systems Flashcards

1
Q

Hard Ss

A

Strategy, Structure, Systems

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2
Q

Soft Ss

A

Shared values, Skills, Staffing, Style

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3
Q

Customer Benefit Tension

A

Profitability vs growth

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4
Q

Sustainable Earnings Tension

A

Short-term vs long-term

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5
Q

Diagonal Assets Tension

A

Parts vs Whole

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