Session 1 - Organizations as complex systems Flashcards
1
Q
Hard Ss
A
Strategy, Structure, Systems
2
Q
Soft Ss
A
Shared values, Skills, Staffing, Style
3
Q
Customer Benefit Tension
A
Profitability vs growth
4
Q
Sustainable Earnings Tension
A
Short-term vs long-term
5
Q
Diagonal Assets Tension
A
Parts vs Whole