Session 7: Effective Teamwork

Question 1

What 3 things must a nurse be able to do be an effective team player?

Answer 1

1. Open communication
2. Mutual respect
3. Shared decision making

Question 2

• know thyself
• value and manage diversity
• develop skills in conflict resolution

Answer 2

Collaborative lessons

Question 3

1. Overlapping roles and issues of accountability
2. Handoffs between shifts or settings
3. Authority gradients

Answer 3

Risk prone team issues

Question 4

What are the 4 parts of standardized communication?

Answer 4

Situation
Background
Assessment
Recommendation

Question 5

1. Active listening
2. Assertiveness
3. Just Say “NO”

Answer 5

Strong communication skills

Question 6

• Use the feedback CONSTRUCTIVELY
• Focus on Self Improvement
• Be assertive
• Get specifics
• Don’t make excuses or get defensive

Answer 6

Responding to Criticism