Session 2

Question 1

Define intercultural competencies

Answer 1

The ability to develop targeted knowledge, skills & attitude for visible behavior and communication which are effective and appropriate in intercultural situations.

Question 2

Explain the difference between stereotypes and prejudices

Answer 2

Stereotypes are mental shortcuts, that can be unconscious but generally should come with reflection and have a function.

Prejudices are stereotypes that lack critical reflection

Question 3

What are unconscious biases and how can they be measured

Answer 3

aka implicit bias, are social stereotypes and prejudices about groups of people that individuals form / have outside their conscious awareness.

• often not complying with core values
• happens because of desire to categorize social worlds
• can be triggered (e.g. working under pressure)

Question 4

What is the cultural quotient

Answer 4

CQ is a prediction measurement of a person’s capability to adapt while interacting with others from different cultural regions = to relate and work effectively across cultures

Question 5

What are the four capabilities of the cultural quotient?

Answer 5

1. Drive (motivation)
   interest and confidence level at functioning effective in cultural setting
2. Knowledge (cognition)
   know how cultures are similar / different
3. Strategy (meta-cognition)
   how to make sense of cultural diverse experiences #W-curve
4. Action (behavior)
   capability to adapt behavior to different cultures #no roleplay, experience!