Service Value System Flashcards
What is a service Value System?
how all the components and activities
of the organization work together as a system to enable value creation.
The purpose of the SVS is to ensure that the organization continually co-creates
____________ with all stakeholders through the use and management of __________ and
______________.
value; products; services
__________ is the means by which an organization is directed and controlled.
Governance
What are resources in ITIL?
people, processes, documentation, information assets,
technologies, supplier contracts, etc.
Continual _________ is a recurring organizational activity performed at all levels
to ensure that organization’s performance continually meets stakeholders’
expectations.
improvement
What are the components of the Service Value System?
Guiding principles Recommendations that can guide an organization in all circumstances
Governance The means by which an organization is directed or controlled
Service Value Chain The interconnected activities an organization performs to deliver a service or product to create value
Practices Organizational resources for performing work
Continual Improvement Recurring activity performed at all levels to ensure performance meets stakeholders expectations.
What is Organizational Resilience and Organizational Agility?
Resilence - ability of an organization to anticipate, prepare for, respond to, and adapt to changes.
Agility - ability of an organization to adapt quickly, flexibility to support internal changes
