1.3 Service Relationships Flashcards
1
Q
Service Offering
A
May include goods, resources, and service actions (Office 365 is the service offering)
2
Q
Service relationship management
A
Join activities performed by providers and consumers. (Wgu “getting maxed out on email addresses, can we get another server?)
Service relationship management is joint activities between a provider and consumer to ensure continual value co-creation based on agreed upon and available service offerings.
3
Q
Service provision
A
In ITIL version 4, service provision refers to the activities performed by a service provider to deliver services to service consumers .
4
Q
Service consumption
A
Consuming services. (we as faculty staff are doing the consumption)
