1.3 Service Relationships Flashcards
1
Q
Service Offering
A
May include goods, resources, and service actions (Office 365 is the service offering)
2
Q
Service relationship management
A
Join activities performed by providers and consumers. (Wgu “getting maxed out on email addresses, can we get another server?)
3
Q
Service provision
A
Providing services. The company providing (microsoft provides word, excel
4
Q
Service consumption
A
Consuming services. (we as faculty staff are doing the consumption)
